Ratings based on 169 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
99% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Q

Hotel is really nice inside out!

Posted Sep 22, 2014
I stayed from fri-sun and was looking forward to playing basketball in the big gym they had but unfortunatly there was a wedding going on so it wasnt available to anyone till tuesday that was a bummer, ovarall the hotel was very accommodating and everyone was really friend!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Beautiful Hotel

Posted Sep 7, 2014
Pros: I liked the room, the cleanliness and the staff.
Location: Close to the Bayside Market. Tourist area for shopping, eating and drinking. Live music and boat tours. Close to the home of the Miami Heat.
The best hotel that I've ever stayed at. The staff are friendly and professional. My room was exactly as advertised. Very clean and comfortable. I liked that the hotel pool was salt water and it was outside on the 19th floor giving you a nice view of the surrounding area. I also used a the gym. It offers a wide variety of workout equipment for a full body workout. The hotel has so much more to offer. I'm glad I chose J.W. Marriott Marquis, I'll definitely be back.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York NY

Upgraded!

Posted Aug 27, 2014
Pros: Contemporary, clean. Modern comfortable
Cons: Poor room lighting
My friend and I were upgraded to a suite. Yes, it was August and I imagine that the hotel had low occupancy . Even so, it was nice of them to do that.
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Great hotel close to the port of Miami

Posted Aug 26, 2014
Pros: Staff are friendly, approachable, and helpful. Joseph is particularly great. He is very professional, informative, and dedicated to his job.
Location: The location is very good, If you go on a cruise from the port of Miami. Only $10 cab ride to get to the port from the hotel. Close to South beach.
It is a great hotel. We chose this hotel because it's close to the port of Miami and has a excellent reputation among customers. We went to a restaurant called Sakaya kitchen near by the hotel. Concierge Joseph recommended. It's a healthy option for lunch and/or dinner. CVS/pharmacy is very close. It's a bonus too. Our room was great. Spacious, gorgeous and looking over the beautiful sea view. Staff are very friendly and helpful. I definitely stay in the hotel again if we come back to Miami.
2 out of 5
by A verified traveler from Miami

Stolen GPS

Posted Aug 23, 2014
We were delighted with the hotel, until we asked for our car with the valet service park one. Our GPS was missing! Unbelievable! In such an expensive hotel. We were really upset, not because of the GPS itself, but because we didn't have a way to get to our address that we had programmed. The hotel staff shrugged it off and asked that we contact the valet service outside. These people from the valet service were really unprofessional and everyone just said they didn't see it. They filled out a report and we still have not heard from them after more than a month. We wrote to them, and still nothing. I wrote to the hotel as well, and still, no answer. We are not writing this to get free things, discounts nor rooms. We are just very distraught that staying at such a new and magnificient hotel, the staff has been so unresponsive. It would be in their own interest that they check the background of their valet service staff, so that this won't happen to someone else.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2014
It was nice and clean hotel. The room is newly renovated, plus a huge LED TV which is nice to lay in bed and relax. On the other hand, there is a TV in bathroom, that was kind of luxury.
5 out of 5
Recommended
for Everyone
by A verified traveler from WV

Excellent Service!!

Posted Aug 19, 2014
Exceptional customer service. Spectacular views. Great location. I would not stay any place else when I am in Miami.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
Very good experience. The staff was great. The room was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach

Spectacular views

Posted Aug 18, 2014
Location: Close to Brickell Village, Bayside, South Beach and more
the room was over sized and extremely inviting and comfortable. The view of the harbor was spectacular from the floor to ceiling windows. The bed was inviting with plush white pillows and comforter and the bathroom was state of the art with a flat TV in the mirror.
4 out of 5
Recommended
for Everyone
by A verified traveler from wales

A very good experience

Posted Aug 9, 2014
Great room and fab views from the 35th floor. Room luxurious but felt all extras were very expensive (no free water or coffee in room) and the valet parking is extortionate at $38 per night - and the service from the valet was very poor in our experience. Food in restaurant and pastries in cafe were really tasty. All in all a good location with a lovely pool and good facilities.