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Reviews of Lorraine Hotel

3.5 out of 5
Lorraine Hotel
2601 Collins Ave, Miami Beach, FL

Reviews

7.6

Good

Rating 10 - Excellent. 321 out of 1001 reviews" "
Rating 8 - Good. 340 out of 1001 reviews" "
Rating 6 - Okay. 157 out of 1001 reviews" "
Rating 4 - Poor. 94 out of 1001 reviews" "
Rating 2 - Terrible. 89 out of 1001 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Dianna

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I was told I had to find my own parking on the street. After looking for parking and being unsuccessful for almost an hour, I called the hotel, and I was told to park in the sister hotel. It would have been nice if they told me that in the first conversation. The staff seamed annoyed when talking with me. The breakfast was minimal selection. The beach access was public beach access, and we were given stadium chares and bath towels. Nothing like the pictures used for advertisement on their website. I will never recommend this hotel to anyone.
Stayed 1 night in Apr 2024
Response from GM on Apr 23, 2024
We are very sorry that this was the impression of our hotel. We are confident that we do an excellent job of satisfying all our customers and this is confirmed by all the excellent reviews published and verified by Expedia.

10/10 Excellent

Hüsnü

Liked: Staff & service, property conditions & facilities
Great professional stuff
Stayed 2 nights in Apr 2024
Response from GM on Apr 16, 2024
We are so glad you enjoyed your stay and found our staff to be friendly and helpful. Hope see you again soon!

10/10 Excellent

Judy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and clean! Staff were very nice and accommodating. We arrived earlier than our check in time and we just waited in the lobby but as soon as our room was ready, they allowed us to check in and get settled in our room. Breakfast is free and delicious.
Stayed 2 nights in Apr 2024
Response from GM on Apr 13, 2024
Thank you for staying with us! hope see you again soon!

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Organized, clean, smells very nice
Stayed 4 nights in Apr 2024
Response from GM on Apr 12, 2024
Thank you for your visit! Hope to see you again soon!

6/10 Okay

Teriz

Traveled with family
The rooms are spacious and linens and floors clean but there is a lot of mold that was masked by scented air fresheners. It’s noisy location due to traffic! Bathroom did not have a vent/fan. Very old building.
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Thanks for your visit!

10/10 Excellent

Ashley

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and roomy and I love that it is right behind the ocean.
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thank you Ashley for sharing your rating! We hope to welcome you again very soon!

10/10 Excellent

Svetlana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast very good, small hotel and old but very friendly staff and close to the beach with chairs and umbrella included.
Stayed 1 night in Mar 2024
Response from GM on Apr 11, 2024
Thank you for your visit! hope see you again soon!

8/10 Good

Ana

Traveled with family and small children
The property is getting to old and in need of some updates.
Stayed 4 nights in Mar 2024
Response from GM on Mar 27, 2024
Thank you Ana for sharing your rating! we will certainly take your comments into account .Hoping you come back soon to visit us.

8/10 Good

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 2 nights in Mar 2024
Response from GM on Mar 26, 2024
Thank you Suzette for sharing your rating! We hope to welcome you again very soon!

8/10 Good

JESSICA

Traveled with family
Right on the beach which was an excellent reason to stay. Beds were super UNCOMFORTABLE and the place seemed pretty run down. Breakfast was awful—in a closet you had to line up for and took forever. No parking anywhere. It was pretty walkable though and right on a walking trail. Stay for location only.
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Dear Jessica, thank you for leaving us your opinion, we are pleased to know that you enjoyed your stay and we will certainly take your comments into account to improve our service so that your next stay is even better.

6/10 Okay

Ethan

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from GM on Mar 24, 2024
Thank you Ethan for sharing your rating! We hope to welcome you again very soon!

10/10 Excellent

EUCARI, WAYNE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel the location of the beach was nice and quiet. They provided chairs and umbrella for the beach. It was easy to get a transportation for go out for dinner. Nice ,clean and amazing service.
Stayed 2 nights in Mar 2024
Response from GM on Mar 22, 2024
Thank you Eucari for leaving us your comments, we are very happy to know that you enjoyed our hotel and that our team has been friendly and has fulfilled your expectations. We hope you visit us again soon.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities
Great location
Stayed 2 nights in Mar 2024
Response from GM on Mar 19, 2024
Thank you Stephanie for sharing your rating! We hope to welcome you again very soon!

10/10 Excellent

Camry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on Mar 15, 2024
Thank you Camry for sharing your rating! We hope to welcome you again very soon!

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the beach and action but not too close. The night life and restaurants aren’t too far can walk or Uber. There is a deli below that is also good.
Stayed 2 nights in Mar 2024
Response from GM on Mar 15, 2024
Thank you Heather for leaving us your opinion, we are very happy to know that our guests enjoy both our hotel and all our services. We would love for you to have the opportunity to visit us again soon.

10/10 Excellent

Traci

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one night here. The walking location to the beach is wonderful. Although parts of the hotel are dated and need repair, our room was updated, clean, and comfortable.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Thank you very much Traci for your review. We are glad that you enjoyed your stay. We hope to see you again very soon!

10/10 Excellent

Troy

Stayed 2 nights in Feb 2024
Response from GM on Mar 21, 2024
Thank you Troy for sharing your rating! We hope to welcome you again very soon!

10/10 Excellent

chelsea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with the room and location, the only complaint would be the continental breakfast is set up in a small corner that makes a mad house when people try to line up to get food, but also, complimentary breakfast is perk!
Stayed 4 nights in Feb 2024
Response from GM on Feb 22, 2024
Dear Chelsea, Thank you for leaving us your opinion, we are pleased to know that you enjoyed your stay and we will certainly take your comments into account to improve our service so that your next stay is even better.

8/10 Good

January

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend Lorraine Hotel for anyone looking for a comfortable place to crash near the beach, near Port Miami and near the MIA airport without breaking the bank.
Stayed 2 nights in Feb 2024
Response from GM on Feb 19, 2024
Thank you very much January for your review and for recommending us. We are glad to know that you enjoyed your stay and the location of our hotel. We look forward to your visit again soon!

10/10 Excellent

Kathrina, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach and transportation.
Stayed 2 nights in Feb 2024
Response from GM on Feb 14, 2024
Thank you very much Kathrina for choosing us! We are happy to know that you enjoyed your stay and our services. We look forward to seeing you again soon!!

10/10 Excellent

Rose

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Thank you Rose for sharing your rating! We hope to welcome you again very soon!

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, for the beach and boardwalk. Traffic on the noisy side. Felt safe. No good ocean views on balcony, not worth extra money.
Stayed 1 night in Feb 2024
Response from GM on Feb 7, 2024
Thank you Kelly for leaving us your review. We hope to have you as a guest again soon.

10/10 Excellent

Marian

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Thank you Marian for sharing your rating! We hope to welcome you again very soon!

8/10 Good

Brad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 31, 2024
Thank you for staying with us.

10/10 Excellent

Marisa

Stayed 3 nights in Jan 2024
Response from GM on Mar 21, 2024
Thank you Marisa for sharing your rating! We hope to welcome you again very soon!

10/10 Excellent

Nicole, Moosic

Traveled with family
Liked: Cleanliness, property conditions & facilities
No onsite parking. Street parking is only free 3-9am. The hotel that you can pay to park is 3 blocks away. Outside had construction, was a meaa. The hotel is clean. Small cery small elevator. Not recommended for people afraid of small spaces. Room is clean check in was fast.
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Thank you Nicole for leaving us your review. We hope to have you among our guests again soon.

4/10 Poor

Denise

Liked: Cleanliness, staff & service
I did not like the very small elevator, and no ice machine.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 17, 2024
Thank you Denise

10/10 Excellent

Mya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night before our cruise, room was affordable. Upon arriving at check in the lady at the desk was super nice and already had our room key waiting for us. Check in was very smooth, rooms were very clean, smelled AMAZING, plenty of towels and they even offer beach towels/ chairs for free ($25/item if not returned). There’s many gas stations/ liquor and wine stores nearby. Ocean is very close to property. 20 min walk to south beach. Overall 10/10 rating highly recommend
Response from Guest Services on Jan 17, 2024
Than you Mya for choosing us for your night before the cruise. We hope you visit us again to enjoy our beaches.

10/10 Excellent

Mike

Stayed 6 nights in Dec 2023
Response from Guest Services on Jan 17, 2024
Thank you Mike, we hope to see you again.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The rooms were incredibly noisy, lacked simple amenities like tissues, a pen or a bathroom fan.
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 17, 2024
Thank you for your stay.

6/10 Okay

Hongtao

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Services on Jan 17, 2024
Thank you for your stay with us.

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 17, 2024
Thank you Randy, we hope to see you again

8/10 Good

Devarshi

Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 29, 2023
Thank you for styaing with is

4/10 Poor

Yadira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location, all staff was great. However, parking was stressful. The website says we can pay $30 to park in a garage but there wasnt. We had to use a parking meter which we werent sure at first if we could use it and had to make sure we were adding funds as its only 2 hours at a time. More stressful though was that the walls in the room were paper thin, we could hear anyone walking by, downstairs, the person next door and their vibrating phone, it was so loud and hard to rest. The mattress was also super thin and bed was a bit noisy. The staff was friendly. Julio was very helpful with out parking situation, and the beach was just a couple minutes walking with a market in the corner.
Stayed 1 night in Dec 2023
Response from Front Desk Services on Dec 21, 2023
Thank you for your stay with us. We regret the inconvenience with parking, the hotel offers the possibility of parking in a garage 2 blocks from the hotel, otherwise there are other options nearby.

10/10 Excellent

Hugo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Desk Services on Dec 21, 2023
Thank you Hugo for staying with us.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Services on Dec 21, 2023
Thank you for your stay with us. We are happy to know that we have met your expectations.

8/10 Good

Hemant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Front Desk Services on Dec 21, 2023
Thank you Hemant for staying with us.

10/10 Excellent

Ashley

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Front Desk Services on Nov 20, 2023
Thank you for staying with us!

8/10 Good

eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was wonderful, close to the beach. Only negatives, small continental breakfast area to small for the number of guests trying to prepare and eat breakfast. No ice machine on premises. The cleaning staff did an excellent job servicing our room.
Stayed 4 nights in Nov 2023
Response from Front Desk Services on Nov 20, 2023
Thank you for staying with us!

8/10 Good

rosanna

Stayed 5 nights in Nov 2023
Response from Front Desk Services on Dec 21, 2023
Thank you Rosanna for staying with us.

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Extra clean.
Stayed 3 nights in Oct 2023
Response from Front desk on Oct 31, 2023
Thank you very much!!

8/10 Good

Temeika

Traveled with family
Liked: Cleanliness, staff & service
Very friendly and resourceful staff! Nice room and some amenities. However, the beds were not very comfortable (too hard), and a simple amenity like ice from an ice machine was not offered at the property. Other than this, the property was nice.
Stayed 1 night in Oct 2023
Response from Front Desk Services on Nov 12, 2023
Thank you Temeika for staying with us!

10/10 Excellent

maria helena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Front Desk on Oct 31, 2023
Thank you very much Maria! We are glad to hear that from you and hope to see you again soon.

10/10 Excellent

chirag

Liked: Cleanliness, staff & service, property conditions & facilities
Was here for 3 days. Clean and no surprises
Stayed 3 nights in Oct 2023
Response from Front Desk on Oct 28, 2023
Thank you very much Chirag!! We are glad to hear that from you and hope to see you back again soon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 28, 2023
Thank you very much Timothy!! We are glad to hear that from you and hope to see you back again soon.

4/10 Poor

Karen

Stayed 1 night in Oct 2023
Response from Front Desk Services on Nov 12, 2023
Thank you Karen for staying with us

4/10 Poor

Karen

Disliked: Amenities, property conditions & facilities
Nothing around the area to eat area not updated
Stayed 1 night in Oct 2023
Response from Front Desk Services on Nov 12, 2023
Thank you Karen for staying with us!

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed being close to the beach. Easy walking. Hotel gave you towels, chairs and umbrellas; if wanted. The boardwalk trail was very nice and just outside the hotel.
Stayed 5 nights in Oct 2023
Response from Front Desk Services on Oct 8, 2023
Thank you for staying with us!

10/10 Excellent

Amy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. Very close to the beach. They have a decent continental breakfast and they have chairs and towels you can check out and use for the beach. Staff are very helpful. The elevator is pretty small. There is a store with a deli next door that has sandwiches and pizza and desserts made to order.
Response from Front Desk on Oct 1, 2023
Thank you very much Amy!! We are glad to hear all of that from you, and really hope to see you back again soon. If you need something, don't doubt to contacting us.

10/10 Excellent

Jody, Okemos

Stayed 1 night in Sep 2023
Response from Front Desk Services on Oct 14, 2023
Thank you very much Jody!! We are glad to hear that from you, and hope to see you back again soon!!