Ratings based on 1,461 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Ga

Nice hotel in the heart of Coconut Grove

Posted Jul 1, 2015
Pros: Location, restaurant, amenities.
Cons: There were a few electrical outlets that were not working in our suite. Everything else was great.
Location: Cocowalk was across the street. Lots of shopping and restaurants were within walking distance.
Enjoyed breakfast in the restaurant. There was a Japanese Soaking Tub on the balcony, it was really cool. Very nice amenity. 10th anniversary and we were upgraded at no cost. Staff was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Has nice restaurants and night life. Close to mall

Posted Jul 1, 2015
The bell people were helpful, and great food with restaurants in close proximity. Would definitely stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler from NH

Nice hotel but rooms are not clean enough

Posted Jun 30, 2015
The hotel was nice! Beautiful and comfortable. But the rooms are not clean enough. If you pick this hotel make sure you get enough socks to wear there so you don't get mess feet because they never wash the floor on the rooms. They also don't clean windows and mirrors. But all of all was fine.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Service!

Posted Jun 26, 2015
Pros: Service!
Cons: Updated room
Location: Right in the heart of Coconut Grove so plenty of restaurants and shopping.
The rooms are a little older and need updating but they are very large in size. Every aspect of the service was really great! From the front desk to the restaurant employees to the valet to the bellhop, the service was always top notch!
3 out of 5
Recommended
for Everyone
by A verified traveler from miami

Not a clean room

Posted Jun 22, 2015
It was a beautiful hotel, but the floors in our room were dirty & had orange stains? Pretty grossed out.
5 out of 5
Recommended
for Everyone
by A verified traveler from west palm beach , fl

Great place to stay!!

Posted Jun 22, 2015
Fantastic!!!! Excellent experience with phenomenal service!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bermuda

Great hotel with friendly helpful staff

Posted Jun 21, 2015
Pros: Facilities, location and helpful, friendly staff
Cons: Can't think of anything
Location: Great restaurants nearby, shops and lovely walking near the water front
Hotel is situated in the cool Coconut Grove area, great location near all the restaurants and shops. It's the second time I've stayed here and the staff are always so helpful and obliging. I would highly recommend this hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 20, 2015
Awesome place great location! Nice and friendly staff and walking distance to great restaurants and shops?
2 out of 5
by A verified traveler

Great location

Posted Jun 19, 2015
Outdated hotel much in need of a remodel. Old bedding, furniture and somewhat dirty.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 17, 2015
Pros: The ambience, the room
It was great experience, friendly staff, great hotel.