Courtyard

Reviews of Metropole Suites South Beach

4 out of 5
Metropole Suites South Beach
635 Collins Avenue, Miami Beach, FL

Reviews

7.2

Good

Rating 10 - Excellent. 320 out of 1005 reviews" "
Rating 8 - Good. 299 out of 1005 reviews" "
Rating 6 - Okay. 166 out of 1005 reviews" "
Rating 4 - Poor. 83 out of 1005 reviews" "
Rating 2 - Terrible. 137 out of 1005 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Marquisha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was absolutely disgusting!
Stayed 2 nights in Apr 2024

10/10 Excellent

Joshua

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place!

2/10 Terrible

Derek

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a suite with two bedrooms and received a one bedroom with two queen beds. Hotel management did not want to reconcile and blamed the booking process through expedia. Did not eat to issue a refund for the difference of the room stayed in vs the room that was paid for.
Stayed 3 nights in Apr 2024

8/10 Good

Devante

Liked: Cleanliness
Stayed 2 nights in Apr 2024

2/10 Terrible

Erik

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The mold in the bathroom and I woke up one night and there were worms coming out of the drain of the bathroom sink
Stayed 4 nights in Mar 2024

10/10 Excellent

Christopher, Alpharetta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and the staff was super nice. We will definitely stay here again.
Stayed 4 nights in Mar 2024

6/10 Okay

Simon

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Latonja

Stayed 1 night in Mar 2024

6/10 Okay

Emel, Riverview

Stayed 2 nights in Mar 2024

2/10 Terrible

Christopher

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I rented a suite for two days. Shower never worked properly they had maintenance fix it with wrong shower handle on the fly water barley dripped out. Tvs did not work at all lines through them. Ac worked but barely. Everything is beat up in the unit scraped my foot on the flooring that is comming lose in the bedroom. Things may look nice in pictures it is not. We hsd room 415. But we should of definitely stayed at a different property for the price that we paid 1300 for two nights. The fat Tuesdays thst is attached to the hotel the staff is rude and disrespectful im not a local i came for a cruise and stayed to visit your beautiful city but probably will never come back as every where i went i was treated bad because they think im here for spring break.
Stayed 2 nights in Mar 2024
Response from TM, Guest Relations on Mar 28, 2024
We're disappointed to know you had such challenges during your time with us, Christopher. We will take your comments into consideration as we continually work to improve our guests’ experience. March can be challenging on South Beach with Spring Breakers from around the country and the restrictions from the City officials. We hope you will consider staying with us again in the future, perhaps during the Summer, where we can improve your stay.

10/10 Excellent

Jean

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from TM, Guest Relations on Mar 28, 2024
We're happy to know that you had a great stay, Jean! We hope you will consider us again when you are back in Miami Beach.

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and it was conveniently located within walking distance of many places to eat and shop. Little noisy but it was also spring break so it was to be expected.
Stayed 2 nights in Mar 2024
Response from TM, Guest Relations on Mar 28, 2024
Hi Kayla, thank you for your excellent review! Our staff is attentive and happy to assist. We appreciate your understanding and hope you will visit us again when you are back in Miami.

10/10 Excellent

Sharie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. I did not get my deposit back it’s been a week already we even cleaned up the room so house keeping didn’t have to do much before check out I just want my deposit
Stayed 3 nights in Mar 2024
Response from TM, Guest Relations on Mar 21, 2024
Hi Sharie! We are happy to know that your stay went well. I show the incidental hold was released the day after you checked out, so your financial institution will determine how soon it is released from your pending charges. Please keep in mind it was not a charge, so you will not see a refund. We hope you will visit us again when you are back in Miami Beach.

10/10 Excellent

maisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff & customer service
Stayed 4 nights in Mar 2024
Response from TM, Guest Relations on Mar 21, 2024
Hi Maisha, we are happy that our staff provided such attentive service. Thank you for your excellent review and we hope you will consider us again soon!

10/10 Excellent

Neymar

Liked: Staff & service, property conditions & facilities
Best price clean and quiet
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on Mar 21, 2024
Thank you for sharing your wonderful feedback, Neymar! We were happy to provide a comfortable stay in the lively South Beach. We welcome you to stay with us again soon.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
La cocina en la habitacion
Stayed 1 night in Mar 2024
Response from TM, Guest Relations on Mar 21, 2024
Hi Jorge, thank you for your excellent feedback! We're happy you liked our full kitchen with a mini-fridge, stovetop, microwave, coffee maker, and a toaster. Dishware and cookware included. We hope to host you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Metropole exceeded my expectations in every regard. The staff was very accomodating and the room was very nice. I really enjoyed the great location with South Beach only being a few steps away.
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on Mar 6, 2024
Thank you for joining us here in Miami Beach for a fun-filled visit, Mark! It would be our absolute pleasure to host you again soon.

10/10 Excellent

R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Feb 2024
Response from TM, Guest Relations on Mar 1, 2024
Hi R, thank you for your review. We are happy to hear that our staff provided friendly service to make your stay more comfortable. We welcome you to join us again in the future.

8/10 Good

Destiny

Liked: Amenities
Great had fun
Stayed 4 nights in Feb 2024
Response from TM, Guest Relations on Mar 1, 2024
Hello Destiny, thank you for a great review! We're happy you had fun and hope to have you join us again soon.

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jan 2024
Response from TM, Guest Relations on Feb 21, 2024
Thank you for your great feedback, Alexandre! We’re glad to have met all of your expectations for a perfect stay.

10/10 Excellent

Alexandre

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Feb 21, 2024
Hi Alexandre, we appreciate your fantastic rating! It would be our pleasure to host you again in the future.

2/10 Terrible

Naomi

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from TM, Guest Relations on Feb 21, 2024
We’re disappointed to learn that you did not have a better stay, Naomi. We strive for guest satisfaction, but it seems we fell short this time around. Please consider us again, so we can make things right.

10/10 Excellent

Michelle, Paris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist Hyna was amazing. Very friendly and accommodating. The staff overall were great. The location was perfect. Close to beach and shopping. Yes the bed heads were old and peeling if you care about such things. The two bedroom units were perfect for us. We would definitely stay there again
Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Feb 7, 2024
Hi Michelle, thank you for your thoughtful review! We are glad to know that you enjoyed our exceptional staff service and perfect location. It would be our pleasure to host you again when you are back in Miami.

8/10 Good

Shannalee

Traveled with group
Liked: Cleanliness, staff & service, amenities
You get what you pay for. It’s cheap and walkable to everything. It’s not very quiet.. we had a room next to the street and you can hear EVERYTHING. The elevator felt like it was going to break. The housekeeping didn’t speak English so I had to try and explain to them that I needed toilet paper… There was a cockroach in the bathroom. No hand soap for the bathroom or kitchen…. I didn’t mind staying here even though my review sounds like I did. If this hotel wasn’t conveniently near the beach, shops and restaurants I would say not to stay here. But if you’re looking for a cheap place to stay this is a good option.
Stayed 3 nights in Jan 2024
Response from TM, Guest Relations on Jan 31, 2024
Thanks for your feedback, Shannalee.

10/10 Excellent

carla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ! Clean , excelente location , very nice staff, perfect!
Stayed 4 nights in Jan 2024
Response from TM, Guest Relations on Jan 31, 2024
Hi Carla, thank you for sharing your experience with us! It's nice to know that our staff provided great service and our location was excellent. We welcome you to stay with us again for a future stay.

4/10 Poor

Jocelyn

Stayed 2 nights in Jan 2024
Response from TM, Guest Relations on Mar 20, 2024
We're disappointed you did not have a better stay, Jocelyn. We hope you will consider us again, where we can make things right.

4/10 Poor

Darshna, Malden

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm a breastfeeding mother, and needed a place with a full size fridge so I can store my frozen milk and freeze ice packs. I searched a lot and this was one of the place that came up. I called them twice before booking and twice after booking to make sure I will have a refrigerator in my suite. We checked in at 1 am and my room only had a wine fridge- not even a mini fridge. I asked the front desk and they said they can move me the next day. Ok. Things happen and at least they are willing to fix it. The next day they told me they are totally booked and they can't move me. I checked, they had vacancy, 6 units available. But no, they won't move me to a suite where I can access a refrigerator. The manager said they'll figure out "something", replaced my cooler with a mini fridge where the freezer was only good enough to fit my ice pack. It took 3 days to freeze my ice pack and by day two over half of my frozen milk had thawed. They at least let me store the rest in their communal refrigerator. They didn't want to go through the inconvenience of cleaning an extra room, so I had to be inconvenienced for a 5-day long stay. I'm cursing the day I decided to book this hotel. CRAPPY wifi. Small, musty rooms with loud AC and sticky floors. Kitchen didn't even have paper or dish towels, all pans were nonstick and completely scratched. Shower stall so tiny it flooded the bathroom everytime we showered. I don't know why it is listed as a 4-star hotel, it's a 3-star if I'm being overly
Stayed 4 nights in Jan 2024

10/10 Excellent

Felipe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Feb 1, 2024
Your top score makes our day, Felipe! We hope to host you again soon.

4/10 Poor

JINWEN, Waterloo

Traveled with family
Disliked: Amenities, property conditions & facilities
got a filthy feeling and the room is too small, no TV programms
Stayed 2 nights in Jan 2024
Response from TM, Guest Relations on Feb 1, 2024
Hello Jinwen, thank you for your review. We offer spacious suite accommodations with a living room, dining area, kitchen, and separate bedroom. We offer basic cable with a little over thirty channels. We find that guests often stream from their phones, laptops, tablets, or even use a streaming device, so our complimentary use of WiFi is helpful. We appreciate your feedback.

4/10 Poor

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from TM, Guest Relations on Feb 1, 2024
We are sorry you did not have a 5-Star stay, Benjamin. We hope you will consider us again where we can make things right.

10/10 Excellent

Candace

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. We had issues with a water leak. They happily changed our room. Parking is across the street at a cost but easy to get to. Jaina, Pita, and Otto was very helpful.
Stayed 4 nights in Jan 2024
Response from TM, Guest Relations on Feb 1, 2024
Hi Candace! We are happy that our staff provided such attentive service to make your stay more comfortable. Thank you for your great review and we hope you will consider us again soon.

2/10 Terrible

Aviram

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware! The place is not like the pictures. I've got a dirty room with stains everywhere, ripped furniture, strong odor of mold! I couldn't stayed there for 5 minutes. Will call the city health department to inspect this place. The smell is really bad!

8/10 Good

Joseph R. Montgomery,

Liked: Staff & service
Economical and convenient location. Sta M
Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Jan 11, 2024
Thank you for your review, Joseph R! It was our pleasure to host you and we welcome you again for a future stay.

10/10 Excellent

Nique

Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Jan 31, 2024
It was our pleasure to host you, Nique! Please come back and join us again soon.

10/10 Excellent

Nik

Stayed 16 nights in Dec 2023
Response from TM, Guest Relations on Jan 11, 2024
Thank you for the excellent rating! We welcome the opportunity to host you again soon, Nik.

8/10 Good

carmine

Traveled with group
Liked: Room comfort
Great location at affordable rates.
Stayed 3 nights in Jan 2024
Response from TM, Guest Relations on Jan 11, 2024
Hi Carmine! We are in the best location just minutes to the beach and Ocean Drive. We appreciate your feedback and hope to host you again soon.

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I totally forgot the persons name but he was awesome. Our previous booking was canceled last minute when we flew in and he accommodated us so much! Early check-in ONLY if available but we still were able to get a room about 2 hours earlier than 3. Will definitely be staying here in the future, the staff at the bar downstairs were absolutely amazing! 5 stars for sure!
Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Jan 11, 2024
Hi Ashley, thank you for your lovely feedback. It may have been the Manager, he's great. We’re glad to have met all of your expectations for a perfect stay. Please come back again soon.

10/10 Excellent

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Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Jan 31, 2024
Thank you for the excellent rating! We welcome the opportunity to host you again soon.

10/10 Excellent

Joan Olores, Chula Vista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 4 nights at the Metropole and absolutely enjoyed my stay! I was pleasantly surprised to see that the room actually looked like the photos on the website! The suite was soooo spacious, with a full kitchenette and all I needed to make a meal if I wanted to! It had both a fridge/freezer, a toaster, tea maker, coffee maker, microwave - amenities that were wonderful to have available - even if I didn’t end up using them! The living room and dining room areas were so comfortable and cute, with a giant mirror for silly outfit checks before heading into town! The bed was very comfy, soft, and a great resting spot after miles of walking and hours of dancing! I loved the place so much, I already booked it again for my next visit!!!!
Stayed 4 nights in Dec 2023
Response from TM, Guest Relations on Jan 11, 2024
Hi Joan Olores, thank you for taking the time to share your lovely experience with us! We were happy to host you and look forward to seeing you again soon.

10/10 Excellent

Esther

Traveled with family
Liked: Amenities
Un buen servicio
Stayed 1 night in Jan 2024
Response from TM, Guest Relations on Jan 11, 2024
It’s great to hear that our staff took such good care of you, Esther! Please visit us again soon.

10/10 Excellent

Tian

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024

8/10 Good

Magdel

Liked: Cleanliness, property conditions & facilities
The front desk was a bit slow, but other than that everything else was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Alba

Stayed 2 nights in Dec 2023
Response from TM, Guest Relations on Jan 11, 2024
We appreciate your fantastic rating! It would be our pleasure to host you again in the future, Alba.

2/10 Terrible

Eric

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by no means a 4 star hotel, uses very old photos and is false advertisement. The room was flithy and had to be cleaned again and was still dirty. The shower flooded the bathroom. The headboard to bed was falling apart flaking all over the bed. The hotel restaurant is a FAT TUESDAYS and plays loud hip hop and rap until midnight. There is no hotel common space for guests. The courtyard no longer has lounge chairs and is instead a loud outdoor bar for Fat Tuesday guests with metal chairs, and causes a noise disturbance in many of the rooms. The elevator wasn’t working at times and needed to carry luggage up the stairs. The whole place is run down. There are no guest amenities besides beach towels.
Stayed 3 nights in Dec 2023
Response from TM, Guest Relations on Dec 14, 2023
Hello Eric, we are sorry for the inconvenience you experienced during your stay. It is our goal to provide only the highest level of customer service and accommodations for all of our guests who choose to stay with us and based on the details you provided in your message, we regret that we have fallen short of that goal. Your comments have been shared with the Managers, so they are aware of the areas that may need improvement and prevent this from happening again. We thank you for your time and hope you will stay with us again where we can surpass your expectations.

4/10 Poor

Heather

Liked: Staff & service
Disliked: Cleanliness
Boo tv
Stayed 1 night in Dec 2023
Response from TM, Guest Relations on Dec 13, 2023
Hello Heather, thank you for your review. Please let us know whenever there is an issues, so we can address it and correct it to improve your experience.

6/10 Okay

Dominique K

Liked: Cleanliness, amenities
Response from TM, Guest Relations on Feb 21, 2024
We appreciate your good rating. Please consider us again for a future stay Dominique K.

4/10 Poor

Gregory

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
room size is good Small kitchen, dining, and living space - -There a night club on the first floor playing geto music all night, hard to sleep. Staff was nice - cheap construction/remodel work, doors have large gaps, paint was sloppy, windows moldy. Good location, not far to the beach and restaurants - homeless people yelling at guests in front of the property and the security just placed on their phones Overall if your over 25 or have children I would select a different place to stay.
Stayed 4 nights in Nov 2023
Response from TM, Guest Relations on Dec 6, 2023
Hello Gregory, thank you for your review. While its great to hear that our staff was attentive and our accommodation was spacious, we are disappointed to learn that your overall stay was anything less than perfect. We will discuss your review with the team for further clarification. We appreciate your feedback.

4/10 Poor

Joshua

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire room was sticky and unclean. The white leather bed frame was completely worn out and nasty. There was not trash can in the kitchen area. There was a very tiny TV in the living room area that was broken and the screen wasn’t clear. There were bugs in the kitchen area. The staff was not attentive. There was a night club directly below our room with loud bass music going into the early morning hours making it impossible to sleep. Terrible experience!!
Stayed 2 nights in Dec 2023
Response from TM, Guest Relations on Dec 6, 2023
Thank you for your review Joshua. We are sorry for the inconvenience you experienced during your stay. It is our goal to provide only the highest level of customer service and accommodations for all of our guests who choose to stay with us. We welcome you to stay with us again where we can exceed your expectations.

6/10 Okay

Eli

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
The photos look great. The location is great. The rest needs work. The front desk couldn’t find our reservation, even with me providing the confirmation number from Expedia. The room wasn’t ready at check in time. When we got to the room, there was no toilet paper provided. - had to take a long walk back to the front desk to request it - because they wouldn’t answer the front desk phone. The handle for the shower fell off - had to go back to the front desk and get the maintenance person to come to the room and re attach it so the shower would work. We only stayed the one night. It’s alright. This hotel was renovated probably 5 years ago, and now everything is worn and showing signs of decay. The Reno was not done to a high standard, so the grout in the bathrooms is grayed and chipped - the paint is worn - the headboards are cracked and the vinyl covering is split. For the money. I would not stay here again.
Stayed 1 night in Dec 2023
Response from TM, Guest Relations on Dec 6, 2023
We appreciate your feedback Eli. We're sorry you were unhappy with your stay. We will take your comments into consideration as we continually work to improve our guests’ experience. We hope you will consider staying with us again in the future where we can improve your stay.

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Cute rooms.
Stayed 1 night in Nov 2023
Response from TM, Guest Relations on Dec 6, 2023
Hi Brian, thank you for sharing your great experience with us. We offer all suite accommodations with a kitchen, living and dining room area. We are just one block to the beach and Ocean Drive where there are many restaurants, entertainment, and shops. We welcome you to stay with us again soon.