Ratings based on 637 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Paris

Personnel adorable mais hôtel décevant.

Posted May 18, 2015
Pros: Sa situation géographique. Son personnel. Son mobilier pratique.
Cons: L'ISOLATION ou veiller à mieux faire respecter le règlement. J'ai eu davantage l'impression d'être dans une auberge de jeunesse que dans un hôtel.
Location: South Beach est l'endroit idéal pour les plages, les sorties nocturnes, les magasins, les endroits typiques comme Ocean Drive, Collins Avenue.
J'ai choisi cet hôtel pour sa situation géographique ainsi que pour le confort qu'il semblait procurer. Si vous espérez pouvoir passez votre chemin, c'est impossible, l'isolation phonique est inexistante. J'ai appelé l'hôtel bien avant mon arrivée afin de m'assurer d'avoir une chambre bien orientée, j'avais bien fait car on m'a confirmé que des travaux avaient lieu juste à côté et ce du lever du jour au crépuscule. Lors de mon arrivée, quelle ne fut pas ma surprise lorsque j'ai découvert que ma chambre donnait directement sur le chantier. Mon appel n'avait servi à rien. J'ai donc demandé à avoir une autre chambre. Dès le lendemain on m'a attribué une chambre "quieter" donc beaucoup plus au calme, faisant face au jardin de l'hôtel. ERREUR! J'ai dû appelé toutes les nuits la réception afin de faire taire les noctambules qui avaient élu résidence dans le jardin pour : écouter de la musique, discuter bruyamment, passer des coups de fils en mode haut-parleur... Je pouvais entendre leurs interlocuteurs au bout du fil... AVEC MES BOULES QUIES !!! Le personnel a toujours réagi en conséquence et à même fait appel à la police quand certains irréductibles refusaient de se plier au règlement (pas de bruit après 11h du soir). Néanmoins impossible d'agir contre le manque d'isolement déplorable et le comportement de certains individus (clients) ayant clairement des problèmes de savoir-vivre. La prestation était donc très chèrement payée pour le peu de sommeil obtenu.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oregon

Posted May 11, 2015
Good location, convenient to beach, restaurants and nightlife. We had a two bedroom suite nicely set up, in good condition and clean. The bilingual staff were very friendly and helpful. Next time in Miami we will stay here again!
Comment from Hotel Management
May 15, 2015 by Katrine, Hotel Management
You are a dream! Thank you so much for this amazing review! I am so glad to read that you enjoyed all aspects of your stay with us and can’t wait for the opportunity to do it all again. We truly appreciate the insanely kind words and hope to see you and yours back here soon!
3 out of 5
by A verified travelerfrom Pittsburgh

Good location but not so good hotel

Posted May 10, 2015
Pros: so-so
Cons: bed and air conditioner
Location: beach activity
The location is really good, which is in the center of the main part of south beach. The staff is really kind. However, the bed is not comfortable and the air conditioner is noisy.
Comment from Hotel Management
May 15, 2015 by Katrine , Hotel Management
Hello and thank you for sharing your feedback with us! We are delighted that you enjoyed the location of our property! We are in the heart of SoBe, just blocks from all the action. Our team work hard to provide outstanding service to each and every guest! I wish that we were aware of the bed while you were in house. We could have sent our team up to take a look at it, and moved you to another room if necessary!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Saginaw, Mi

Comfortable hotel in heart of south beach

Posted May 9, 2015
The hotel stay was pretty good the staff was great. There was a issue the first day with the elevator not working but it was fixed the next day. The hotel has everything you need and I would stay again. We also stayed with our 6 year old and he loved it.
Comment from Hotel Management
May 15, 2015 by Katrine, Hotel Management
Good Evening and thank you for sharing your feedback with us!! We are delighted to read that you were given great service from our team! I am sorry that you experienced an issue with the elevator but stoked that we were able to resolve this issue immediately. We look forward to your following visit!
3 out of 5
by A verified travelerfrom MTY

Okay hotel .. Could be way better

Posted May 9, 2015
Staff was nice, one block from beach. Pictures are way better than the hotel itself. The AirCon in the room didn't work & they couldn't fix it. The "pool" is not even a pool. Floors were not clean, felt sticky since day 1 Room very compact yet comfy. A hotel just to spend the night & have groceries.
Comment from Hotel Management
May 15, 2015 by Katrine , Hotel Management
Hello and thank you for the time you took to share your honest feedback with us! Our team work hard to provide great service to each and every guest! I am sorry that the air conditioner was not working, and that we were not able to fix it. We did have to call an outside company, as it was something that our in house team was not able to fix. Our pool is offered as a splash pool. We strive to provide a clean and comfortable environment to each and every guest! I am sorry that is not what you experienced! I will make sure to pass on your feedback to the Director of Housekeeping.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom miramar, fl

Cute hotel close to the beach and shopping.

Posted May 6, 2015
I had a good stay. It's a very cute hotel but the elevators stopped working and the fire alarm went off at 4 am. Rooms need a little updating but I would stay there again. It was clean and close to everything.
Comment from Hotel Management
May 9, 2015 by Katrine, Hotel Management
Hello there and thank you for sharing your honest feedback with us, and all of our future guests! We are delighted to read about the positive time you had with us, despite some minor inconveniences with the elevator and the fire alarm. We hope that this would not steer you away from staying with us again in the future!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Phl, PA

Birthday Celebration

Posted Apr 29, 2015
Staff and location is great, facility itself not so much and house keeping was average. I will recommend for friends but I definitely won't go back to stay. Online pictures were way off and by the way, there is no location pool.
Comment from Hotel Management
May 2, 2015 by Katrine, Hotel Management
Good Evening and thank you for sharing your honest feedback with us! We are delighted to read that you were given great service by our team. The location of Metropole is prime. We are just in the heart of SoBe, just blocks from all the hottest spots. We do have a pool, but it's called a splash pool. It's a pool that you can use to hop in and cool down in. Not one for playing and swimming.
2 out of 5
by A verified traveler

Low budget

Posted Apr 22, 2015
I did not like the room. The toilet kept getting stopped up. It took 30 or more mins for valet to get our car.
Comment from Hotel Management
Apr 29, 2015 by Katrine, Hotel Management
Hello there and thank you for sharing your feedback with us! I am terribly sorry that you were not content with the room. I wish that you could have provided us with more detail about what you didn't like about your room. We advise guests to request for their vehicles 30-45 minutes prior to them needing it. I am sorry that you were not aware of this.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2015
Great location!! Friendly staff and modern roon!!went down to Miami for the weekend and the location helped alot.
Comment from Hotel Management
Apr 14, 2015 by Katrine , Hotel Management
Good Afternoon, Thank you for sharing your honest feedback with us, and our future guests! Our team all work hard to make sure that everyone is having a great time! Come back for another memorable stay! We would love to have you!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto

Nice hotel close to the beach.

Posted Apr 11, 2015
Staff very accommodating. Hotel needs renovations through out. Great location, minutes walking to beach and restaurantes. Overall a good experience. If you travel with kids, great option since it has small kitchen.
Comment from Hotel Management
Apr 14, 2015 by Katrine, Hotel Management
Your review is stellar!! Thank you for sharing your honest feedback with us, and our future guests! We are stoked that you had such a great time with us! Our team all work hard to make sure that each and every guest is having a fantastic time! Come back soon!