Ratings based on 218 Verified Reviews
They paid and stayed. We double-checked.
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
by A verified travelerfrom Denver, CO
Nice view of old toiletsPosted Nov 4, 2014
Pros: I liked the proximity to the beach, shopping areas and restaurants.
Cons: New windows, new key card system, upgrade the bathrooms.
The key cards were not working. Right below our window there were about 20 old toilets lined up in the yard. The pillows were completely flat. The bathrooms were old and dirty. The curtains in both the bedroom and the bathroom were old and stained.
for Everyoneby A verified traveler
Great hotel and great locationPosted Nov 2, 2014
Pros: Hotel is close to all clubs, beach, restaurants. There is also a lot of parking places nearby. Italian restaurant dowsntairs is also good!
Cons: I wish there was an elevator, mainly because we has so many suitcases.
Location: Hotel is close to all clubs, beach, restaurants. There is also a lot of parking places nearby. Italian restaurant dowsntairs is also good!
Staff was very welcoming. I was surprised by the size of the room considering all hotel rooms in south beach are tiny, this one had a small kitchen and even dining room. I was surprised! Hotel is very clean and comfortable. Will definetely stay here again
for Everyoneby A verified traveler
nice art deco hotelPosted Oct 14, 2014
Pros: lots of space
Cons: the curtains especially in the bathroom
Nice and close to the beach- One block away. Room was spacious. Curtains were see through though. and construction was going on in the alley next door-not the hotels fought. The remote control did not work at all.
for Everyoneby A verified travelerfrom los angeles
Posted Sep 23, 2014
The experience was good for It being my first time in Miami the hotel is very old but still clean
by A verified traveler
Book a better hotel.Posted Sep 22, 2014
No washclothes were available the first night. The toilet wasnt the best either. You could tell that the room was a bit old.
for Everyoneby A verified travelerfrom Georgia
Would stay here againPosted Sep 9, 2014
Pros: Close to everything! Great bike paths along the beach.
Cons: A little TLC in the bathrooms
Location: GREAT location! Restaurants, beach, bike rentals all walking distance
Overall nice and comfortable place to stay. Close to restaurants, beach, bike rentals, and night life. Hotel provides beach towels and chairs for a small deposit. Rooms have microwave, coffee pot, dishes, toaster, mini-fridge and plenty of space. Bathrooms could be spruced up (shower drains are slow) but overall I would stay here again!
for Everyoneby A verified travelerfrom Montreal, QC
Comfortable and close to beachPosted Sep 4, 2014
Pros: Location, staff, room.
Cons: The bathroom tiles have suffered some water damage, probably because the shower is not separated and needs better drainage. A squeegee mop would help.
Location: One block from the beach; one block from commercial street with restaurants and stores.
We (two adults and two young children) stayed one night at Ocean Reef Suites in late August. We had a very good experience. First and foremost, I have to commend the staff for their professionalism, courtesy, and attentiveness. In our case, we arrived on a very early overseas flight and were able to get the room 7 hours before official check in. The next day, not only did our flight not leave until later in the evening but my wife fell ill and was in bed most of the day. Given our situation, the hotel staff showed humanity and compassion and allowed us to stay past check out a few more hours at no extra charge. I do not recall the names of the staff, but I can say that they truly represented the best of our globalized world--one member of the staff was from Argentina, another from Peru, and one from Bosnia. All very pleasant and very attentive to our needs. Thank you.
for Everyoneby A verified travelerfrom New york
Great location fun for family or couples to relax.Posted Aug 26, 2014
Pros: Very nice room with excellent kitchenette and supplies
Cons: Monitoring the refrigerator for defrosting, some bathroom tiles were loose, some furniture needs to be replaced because they were broken. amenities
Location: As previously mentioned..Bike rentals, cab and bus tours, beach, restaurants
Very close to the beach, an ideal setting for couples, lots of activities within it's proximity. If you have a car parking is terrible but hotel staff can assist and provide excellent suggestions that will remove unwanted headaches and maximize your stay. The restaurants in the vicinity are fantastic, Bike rentals are close by even tours are available.
for Couplesby Sameep Shethfrom NewYork
Terrible Customer ServicePosted Aug 20, 2014 on Hotels.com
My Girlfriend and I reached hotel at 11 pm ready to get out and enjoy nightlife only to find out the hotel was "overbooked" and our reservation was moved to "sister hotel" We had paid 25 dollars in overnight parking completely wasted. At the desk we were promised free parking and the room at the sister hotel that took us 40 minutes to get to, we received neither. Unhappy as I was, I asked for full refund from the hotel for 1) I never agreed to internal transfer to sister hotel 2) i was made false promises. I was not refunded the money. The Hotel front desk has been claiming such actions can only be performed by hotel manager who happens to never return her phone call or emails. After a week of numerous attempts, I had to cancel charges on my card and file for fraud. My Advise to new Guests, good location, so so looking rooms but if you are unlucky and should need any form of customer service don't expect anything from this hotel.
for Everyoneby A verified travelerfrom new york
Great locationPosted Aug 13, 2014
Room is comfortable - and hotel is like other hotels in the area. Great location one block fr beach and Starbucks around the corner