Outdoor pool, pool umbrellas, sun loungers

Reviews of Pestana South Beach Art Deco Miami

4 out of 5
Pestana South Beach Art Deco Miami
1817 James Ave, Miami Beach, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 378 out of 878 reviews" "
Rating 8 - Good. 300 out of 878 reviews" "
Rating 6 - Okay. 118 out of 878 reviews" "
Rating 4 - Poor. 47 out of 878 reviews" "
Rating 2 - Terrible. 35 out of 878 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Parth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at this property! Lovely art deco property, not your usual hotel, we loved the stay but also appreciate the staff! They went above and beyond to help and we shall return thanks to the kind of service we got. Amazing location as it's walkable to the beach only 5mins , and to all the best areas in South Beach area!
Stayed 2 nights in Mar 2024
Response from Pestana South Beach Team on Mar 15, 2024
Dear Parth, Thank you so much for your feedback!We really appreciate it!We hope to see you soon at the hotel!

4/10 Poor

Laura

Traveled with partner
Disliked: Cleanliness, staff & service
The bathroom tile was moldy and the room was loud as it was adjacent to the reception
Stayed 1 night in Feb 2024
Response from Pestana South Beach Team on Mar 15, 2024
Dear Laura Thank you so much for your feedback! We just want to inform that our team is always available in the Front Desk to change your room or to check solutions in your existing room, in order to hall you with a great experience!

2/10 Terrible

Shakiri

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TERRIBLE experience during check in and checkout. They couldn’t find my reservation through Expedia had to wait over 30 mins. When checking out they tried to keep over half of my deposit for resort fees but everyone knows you pay resort fees during check in and not check out..
Stayed 2 nights in Feb 2024
Response from Pestana South Beach Team on Feb 26, 2024
Dear Mrs Shakiri, We sincerely apologize for the inconvenience you experienced during your recent stay with us. After investigating the matter, we found that your reservation, made through Expedia for 2 nights, wasn't integrated into our system correctly. Regrettably, it was initially treated as a no-show, resulting in the delay and confusion during check-in. Regarding the issue with your deposit and resort fees during check-out, there was a billing error on our part, which we promptly rectified with the assistance of our Director of Front Office. We understand waiting can be frustrating, and we apologize for any inconvenience caused during this process. Please rest assured that we addressed the matter promptly, despite the delay in reaching our Front Office Director, who was concluding another guest's check-out. We strive to ensure the comfort and convenience of all our guests, including helping to prevent potential inconveniences such as towing fees.Furthermore, we'd like to highlight that despite the initial reservation confusion, we were able to accommodate you promptly upon your arrival, which isn't always guaranteed in cases of no-show reservations. This was not informed in your feedback, right? Not to mention that we help you saving 500 towing fee because we immediately advise that your car was going to be towed. We appreciate your feedback as it helps us identify areas for improvement and enhance the overall guest experience. But allow us to inform that most of our guests are thrilled with the excellent service that we are known for.Thank you for choosing to stay with us.

6/10 Okay

Jane

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff was untrained. And incapable of helping
Stayed 3 nights in Feb 2024
Response from Pestana South Beach Team on Feb 26, 2024
Dear JaneThank you for sharing your feedback with us. We appreciate your insights and apologize for any inconvenience you experienced with our staff. Please be assured that while we may have new team members, there is always a senior responsible person available to assist our guests promptly and effectively.We value your input and strive to continuously improve our service. We hope to have the opportunity to welcome you back and exceed your expectations in the future.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No ice machine
Stayed 2 nights in Feb 2024
Response from Pestana South Beach Team on Mar 15, 2024
Hello, Karem, Thank you so much for your feedback. Yes, we do not have an ice machine and we do not advertise an ice machine. We really hope this was not an inconvenience for you. Hope to see you soon.

10/10 Excellent

Nicholas James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic find! Lovely relaxing hotel with easy access to everything whilst providing peace and quiet. Staff very friendly and helpful.
Stayed 10 nights in Jan 2024
Response from The Team at Pestana Miami South Beach on Mar 9, 2024
Dear Nicholas James, On behalf of our entire team at Pestana Miami South Beach, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Miami South Beach.Best regards,

6/10 Okay

Mat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice hotel, good location and very friendly and helpful staff. Marked it down as our room was very noisy - there doesn’t seem to be any insulation between rooms. We could hear EVERYTHING in the room above us And got woken up a few times by suitcases wheels moving around early in the morning. Secondly, they play music around the pool every day, which states at about 8am. Not great if, like us, your windows face on to it. We slept with the window on and regretted it as soon as we got woken up by the music. A very good 3.5 star, but couldn’t say it was a good 4*, even though the staff service was definitely off that standard.
Stayed 4 nights in Jan 2024
Response from Pestana South Beach Team on Mar 15, 2024
Dear Mat, Thank you so much for the feedback. We hope that next time you can request a room move if you don't like the one assigned. The music on the pool is from 9 AM to 10 PM, and it's not a party music. Thank you for mentioning our staff in a positive way! Hope to see you soon!

8/10 Good

Farshid, Rego Park

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Pestana South Beach Team on Mar 15, 2024
Thank you so much for your feedback! Hope to see you soon

8/10 Good

Ujwala

Liked: Staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Pestana South Beach Team on Mar 15, 2024
Thank you so much for your feedback!

10/10 Excellent

Atravius Shenard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place with a great staff. Was the only hotel that would accommodate me at 4am for a room. Can u believe that in Miami Beach?? Thank you Pestana!
Stayed 1 night in Nov 2023
Response from João Alhais - Hotel General Manager on Nov 15, 2023
Dear Anthony, Thank you for your feedback on your stay at Pestana Miami South Beach. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Miami South Beach, and we look forward to welcoming you again soon.Best regards, João AlhaisHotel General Manager

8/10 Good

stacey r.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area could use new cushions on chairs
Stayed 3 nights in Nov 2023
Response from João Alhais - Hotel General Manager on Nov 12, 2023
Dear stacey r., Thank you for taking the time to provide us with your feedback on your experience at Pestana Miami South Beach. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Miami South Beach. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,João AlhaisHotel General Manager

10/10 Excellent

ROBERT

Stayed 4 nights in Nov 2023

8/10 Good

Corinne, Alexandria

Liked: Staff & service, amenities, property conditions & facilities
Have always wanted to stay at a Pestana, and overall it was just alright. I will say the staff was amazing and friendly. That really made the stay. As a VIP expedia room, I receive a bottle of wine which was great. Thank you! Downside, there was a mixup with my room and it felt like I got bumped to a not so great room but they wouldn't explain what happened when I asked. I saw on the paperwork that originally I would have been on the 3rd floor, but received the 2nd floor at check in. I definitely can confirm this as they initially setup my wine in the other room and so had to move everything. It was a 3 floor property so I wouldn't have had to deal with the noise I did if I wasn't bumped to the 2nd floor. The curtains were outdated and dirty, and the fridge broke. Maintenance came in as soon as possible to fix and got a new one for the room. The area was close to most things you would need. Close enough walking to the hustle and bustle of Miami without being directly in it which was exactly what I wanted. Don't think I will stay again unless they upgrade the property. Put me off staying at any other Pestana location for right now.
Stayed 4 nights in Aug 2023
Response from João Alhais - Hotel General Manager on Oct 30, 2023
We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana Miami South Beach.Kind regards,

8/10 Good

Chevi Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from João Alhais - Hotel General Manager on Oct 29, 2023
Thank you for taking the time to provide us with your feedback on your experience at Pestana Miami South Beach. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have causedWe would like to thank you for staying at Pestana Miami South Beach. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,

10/10 Excellent

Bethany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay. The staff were really lovely and helpful. Beach umbrellas and sunbeds are included in the stay which was even better. Great spot!
Stayed 3 nights in Jul 2023
Response from Joao Alhais | Hotel General Manager on Oct 4, 2023
Dear Bethany, Thank you so much for your kind words and for chossing us to stay in Miami Beach.We very much forward to seeing you back soon.Regards

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
It was a wonderful experience. Very kind and genuine.
Stayed 4 nights in Aug 2023
Response from Joao Alhais | Hotel General Manager on Sep 6, 2023
Dear Craig, Thank you for your feedback on your stay at Pestana Miami South Beach. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Miami South Beach, and we look forward to welcoming you again soon.Best regards,

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it after leaving the first hotel this hotel was wonderful
Stayed 2 nights in Aug 2023
Response from Joao Alhais | Hotel General Manager on Sep 6, 2023
Dear Victor, Thank you for your feedback on your stay at Pestana Miami South Beach. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Miami South Beach, and we look forward to welcoming you again soon.Best regards,

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough good things about this property and especially the staff. The staff was phenomenal the entire time. We had plenty of questions about the area and services at the hotel (lounge chairs at beach, pool, bikes, etc) and they answered everything so kindly and were very helpful the entire stay. The room was nice. The pool was really nice. I loved the lobby and its decor. I loved the fact that we got beach loungers and an umbrella as well as an hour of free bike rental. And we had some fantastic restaurants right nearby with awesome atmospheres/ambiance and delicious food.
Stayed 2 nights in Jul 2023
Response from João Alhais | General Manager on Aug 7, 2023
Dear Jennifer, Thank you for your feedback on your stay at Pestana Miami South Beach. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Miami South Beach, and we look forward to welcoming you again soon.Best regards,

10/10 Excellent

Sharon

Stayed 1 night in Jul 2023
Response from João Alhais | General Manager on Aug 10, 2023
Dear Sharon,Thank you so much for your valuable feedback.Hope to welcome you back very soon.

8/10 Good

cathy

Stayed 4 nights in Jul 2023
Response from João Alhais | General Manager on Aug 10, 2023
Dear Cathy,Thank you so much for your valuable feedback.Hope to welcome back very soon.Regards,

6/10 Okay

Keloir Q

Traveled with family
Liked: Cleanliness
The pictures of the hotel made it seem like the hotel was connected to the beach; it’s not. No microwave in the room or in the hotel. I called prior to us arriving to the hotel to ask if we could do early check in and to verify they had a room available. The receptionist told me yes. When I arrived they didn’t have a room and I had to wait an hour and 45 minutes for one to become available. The staff was friendly but majority of them spoke Spanish.
Stayed 4 nights in Jun 2023
Response from João Alhais | General Manager on Jul 3, 2023
Dear Keloir Q, Thank you for taking the time to provide us with your feedback on your experience at Pestana Miami South Beach. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.However allow me to inform and so other Guests know, that there are no pictures that relate the hotel connection with the beach. We indeed just a walk around and crossing Collins Avenue, hence i dont think this is a surprise.Microwave is available in the property. Please bear in mind this is Hotel and Hotel rooms, not an apartment with a kitchenette. Its a different product.I dont know exactly what time you arrived at the hotel, however formal check in time starts at 4pm, other before that is not guaranteed, meaning that if you got the room earlier than that those are great news even waiting 1h45.We would like to thank you for staying at Pestana Miami South Beach. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were travelling with friends, and had a really great stay. Clean, nice room, and exceptionally nice staff and management. Good sized pool. Great location - just two blocks from the beach, and right outside all the noise and traffic of Collins/Ocean Avenues. But they have a private area on the beach, with free chairs and umbrellas. Good for families, couples, and solo travelers alike. We'd definitely come back again. Note that the shower is separate from the toilet, which is very European, as this is a Portugese chain (important for American travelers to know)
Stayed 2 nights in Jun 2023
Response from João Alhais | General Manager on Jun 30, 2023
Dear Mr Donald,Thank you so much for such kind feedback and words.This is what make us strive to provide everyday a great customer service.You made our day :)We hope to see you back very soon.Kind regards

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from João Alhais | General Manager on Jun 30, 2023
Dear Robert,Thank you so much for such valuable feedback.See you soon,

10/10 Excellent

Mariana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, outstanding staff and excellent service. Will definitely stay there again.
Stayed 1 night in Jun 2023
Response from João Alhais | General Manager on Jun 30, 2023
Dear Mariana, Thank you for your feedback on your stay at Pestana Miami South Beach. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Miami South Beach, and we look forward to welcoming you again soon.Best regards,

10/10 Excellent

Nargiza

Liked: Cleanliness, staff & service, property conditions & facilities
It was really nice experience in this hotel. Thanks for Mihaela for helping with recommendations!
Stayed 1 night in Jun 2023
Response from João Alhais | General Manager on Jun 22, 2023
Dear Nargiza,Thank you so much for such a valuable feedback and words. We are so happy.You are right, Mihaela is definitely a great asset to the Hotel.I hope to see you back very soon.Regards

10/10 Excellent

morrison

Stayed 1 night in Jun 2023
Response from João Alhais | General Manager on Jun 30, 2023
Dear Morrison,Thank you so much for such fantastic feeback.Its been a pleasure to have you with us.Regards

4/10 Poor

susan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
not that great surrounding area seems unsafe
Stayed 2 nights in Jun 2023
Response from João Alhais | General Manager on Jun 22, 2023
Dear Ms. susan, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. Allow me to say that this area is actually the most safe area in Miami Beach as it is a residential area. All surrounding areas and blocks yes, it might be unsafe (despite no news of any occurrence) late night. But bear in mind this is a big city. Dont really agree with you.We appreciate that you chose Pestana Miami South Beach for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.Kind regards,

8/10 Good

Rui

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My second Home in Miami
Excelente team, cosi and comfortable Hotel and great location in South Beach
Stayed 3 nights in Jun 2023
Response from João Alhais | General Manager on Jun 22, 2023
Caro Rui,Grazie mille per il feedback e le parole così preziose.Spero di darvi il benvenuto bacj molto presto.Saluti

6/10 Okay

mariela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from João Alhais | General Manager on Jun 22, 2023
Dear Mariela,Thank you so much for your valuable feedback.Unfortunately with no further details we are not able to know whats exactly made us deserve a 3 out of 5.Regards

10/10 Excellent

Swati

Stayed 3 nights in May 2023
Response from João Alhais | General Manager on Jun 22, 2023
Dear Swati,Thank you so much for your valuable and kind feedback.Its been a pleasure to have you here.See you back soon.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel was incredibly friendly and helpful! Really above and beyond. Rooms are pleasant, simple, quiet and quite large. Great location. Authentically Deco. Highly recommended.
Stayed 3 nights in May 2023
Response from João Alhais | Hotel Manager on May 17, 2023
Dear Elizabeth, Thank you for your feedback on your stay at Pestana Miami South Beach. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.We have definitely a higky motivated Team that is always willing to go above and beyond to please our Guests.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Miami South Beach, and we look forward to welcoming you again soon.Best,

6/10 Okay

Patricia, Denver

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in May 2023
Response from João Alhais | General Manager on Jun 22, 2023
Dear Patricia,Thank you so much for your valuable feedback. Despite not being able to know exactly whats caused a 3 out of 5 review as there is no further info,Best Regards

10/10 Excellent

Stella, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and service! Beautiful hotel, and the pool area is very lovely! The location is very convenient for restaurants and stores!
Response from João Alhais | Hotel Manager on May 17, 2023
Dear Stella, Thank you for your feedback on your stay at Pestana Miami South Beach. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Miami South Beach, and we look forward to welcoming you again soon.Best regards,

10/10 Excellent

Daysi

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I had a great experience the place was very peaceful. If you want to get away for some relaxation this is the place to go. Staff was very friendly and accommodating. Overall I enjoyed my stay and would stay here again. Highly recommend!!
Stayed 5 nights in Apr 2023
Response from João Alhais | Hotel Manager on May 24, 2023
Dear Daysi,Thank you so much for such kind words!Its so great at the Team is so happy to know they made part of it.See you very soon

2/10 Terrible

Jarrod

Stayed 1 night in Apr 2023
Response from João Alhais | Hotel Manager on May 24, 2023
Dear Jarrod,Thank you so much for your kind feedback.Looking forward to hearing from you soon.Regards,

10/10 Excellent

olga

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property , very accommodating. Close to the beach . Great pool!
Stayed 2 nights in Apr 2023
Response from João Alhais | Hotel Manager on May 24, 2023
Dear Olga,Its been a real pleasure to have you here.Thank you so much for such kind words.Regards

6/10 Okay

Catherine

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
The best thing is its proximity to the beach. The resort fee covers towels , a chair at the beach and the umbrella. This is great. They do charge you $50 if you lose a towel so be careful with them! Our room was kind of run down, very small for having 2 queen beds, and had a broken bathroom door lock which resulted in someone almost getting trapped in the bathroom. It was very stuck adn we reported it twice. I believe someone prior to us may have reported the same lock. That could truly be dangerous if you get stuck in there without your phone.
Stayed 3 nights in Apr 2023
Response from João Alhais | Hotel Manager on May 24, 2023
Dear Catherine,Thank you so much for your honest feedback.Im sorry to know that you dont agree with the policy, however allow me to say that no one need to be careful with us, but to bear in mind that the pool/beach towels need to be returned. Its not so bad like that.Regarding to the bathroom door, our apologies. Technical issues may unfortunately occur thats why hotels a maintenance teams. Please be assured all rooms are subject to inspection before any arrival, so guessing the previous guest had already complained its just not fair. Regards

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historic deco property just a block back from Ocean Drive. Has an amazing vibe and the staff are incredible. Regretfully with older buildings, you do have to forgive some of the quirkiness and in this case, a little need of TLC.
Stayed 1 night in Apr 2023
Response from João Alhais | Hotel Manager on Apr 23, 2023
Dear Mr Mark, Thank you for giving us your opinion on your recent stay. Your opinion is essential for us to improve our work.We are sincerely sorry to hear that our facilities did not fully meet your expectations. We regret that this happened. We have shared your comments with our Teams, and we are taking the necessary measures to improve our Guests' experiences.We hope that, overall, you had a positive experience. We would like to thank you for staying at Pestana Miami South Beach and wish that, in the future, you will give us another opportunity to host you and rebuild your trust. It was a pleasure for us to have you as our Guest.Kind regards,

10/10 Excellent

Kristin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fun, trendy property. Within easy walking distance of great shopping and dining. The staff is amazing. Such a great service, and so friendly!
Stayed 1 night in Apr 2023
Response from João Alhais | Hotel Manager on Apr 23, 2023
Dear Kristin,Thank you so much for such kind feedback!! It made our day :)We strive to provide the best service as possible.Looking forward to welcome you back very soon,Regards,

8/10 Good

Duncan

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023
Response from João Alhais | Hotel Manager on Apr 23, 2023
Dear Mr. Duncan,That you so much for your highly important feedback.We hope to see you back very soon.Kind regards,

8/10 Good

Laura

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from João Alhais | Hotel Manager on Apr 13, 2023
Dear Laura,Thank you so much for your feedback.I hope to see you back soon.

10/10 Excellent

Rowena, Jersey City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from João Alhais | Hotel Manager on Apr 13, 2023
Dear Rowena,Thank you for your feedback.Regards,

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really like this Hotel staff is great and the pool awesome. Walking distance to many places.
Stayed 5 nights in Apr 2023
Response from João Alhais | Hotel Manager on Apr 13, 2023
Dear Miguel,Thank you so much for your kind feedback.We have indeed a fantastic well located hotel, and definitely the BEST Team :)I hope to see you back very soon,

4/10 Poor

Bryan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very friendly and as accommodating as possible. However. While we were there the water to the shower shut off in the middle of a shower. Water, was still available in the sink and toilet just not the shower. was fixed upon return but didn't say why it happened. The electricity to the bathroom would flicker on and off and the staff said were told that there is a sensor in the room that did it because it is an assessable room. the air conditioner also would turn on to balcony mode randomly and require a reset each time with a manual switch by the ceiling. We watched the first time to do it ourselves if it occurred again, and it happened three more times.
Stayed 3 nights in Mar 2023
Response from João Alhais | Hotel Manager on Apr 13, 2023
Dear Mr. Bryan, Thank you for taking the time to provide us with your feedback on your experience at Pestana Miami South Beach. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.Allow me to say that I receive all operational issues and that we actually take measures to fix or minimize any minor problem that may impact our guests stay. I must that we warned you that your room was an ADA room, bigger but at the same time adapted, and we tried to change you, however you always declined this possibility.Nothing was wrong with your room. Its an adapted room with all features fitted as such, including the light and AC sensors that are located lower than usual.We would like to thank you for staying at Pestana Miami South Beach. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.Kind regards,

10/10 Excellent

Nikki

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was even if the room was ready they charged me $50 for an early check-in for just two hours
Stayed 1 night in Mar 2023
Response from João Alhais | Hotel Manager on Mar 31, 2023
Dear Nikki, Thank you so much for your highly important feedback.Apologies for the early check in fee. We consider and value that is fair to apply this fee while inhouse Guests are still paying for the previous night.We hope to see you back again very soon and recover your trust. As always we will do our utmost to compensate your dissatisfaction.See you soon,

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We both enjoyed this hotel so much we extended our stay. Originally we were going to switch into a hotel on the beach .. but that place had blasting music and was so not zen. this place has cheerful upbeat music but not threatening. hotel was comfortable. bed was great. staff the best!
Stayed 1 night in Feb 2023
Response from João Alhais | Hotel Manager on Mar 31, 2023
Dear Jonathan, Thank you so much for you highly important feedback. We are delighted with your kind words about our Hotel.We have indeed a beautiful Hotel in and an outstanding location. Hope to see you back very soon.

6/10 Okay

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay at the pestana . I was in the heart of Miami Beach and I'm on my way from Ocean drive so I was walking distance to the nice restaurants and bars. The only negative I didn't like was my room they gave me a room right when you get out of the elevator so it was very noisy in the hallways I was in room 1204 on the second floor. The hotel had three floors so My neighbor above me in 1304 kept walking back and forth and then I heard all his moves .housekeeping was also vacuuming so that was disturbing. I was also around the corner from an area with a lot of homeless people and shady characters selling drugs so I felt unsafe. I definitely recommend walking on 18th avenue and Collins avenue don't go on the back streets. The pool was very nice and he did I was there by myself but the restaurant was not open. I booked a stay here to have everything convenient so I didn't have to travel for so that was unfortunate it wasn't opened but there was a pool bar. I would stay here again. I would just request another room and stay on the third floor with a balcony
Stayed 3 nights in Mar 2023
Response from João Alhais | Hotel Manager on Mar 31, 2023
Dear "Monica",We would like to thank you for choosing Pestana South Beach Hotel as the place to enjoy the Time of Your Life in the magnificent Miami!We are so proud of the positive comments you addressed to us, being also an incentive for a constant improvement of our services. Exceeding the expectations of Guests is our main goal! At the same time apologies for the fear while walking outside. I just consider that it not fair and definitely not Hotels fault. Our location in Miami South Beach is actually premium and definitely the most safe area, but like in anywhere walking in the streets alone and after sun is set, is not advisable, specially in Miami Beach and during spring break. On behalf of All Pestana South Beach Team, we Thank You for your contribution and we hope to welcome you back very soon.Kind Regards,

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a 5 minute walk from the beach. Lots of restaurants and shopping all around. Very safe and nice hotel.
Stayed 4 nights in Mar 2023
Response from João Alhais | Hotel Manager on Mar 29, 2023
Dear Sally, On behalf of our entire team at Pestana Miami South Beach, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Miami South Beach.Best regards,

2/10 Terrible

Christopher

Stayed 1 night in Mar 2023
Response from João Alhais | Hotel Manager on Apr 13, 2023
Dear Christopher,Thank you so much for your feedback.Hope to welcome you back soon,