Ratings based on 187 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
by A verified travelerfrom Boca Raton
Horrible staff and customer service!Posted Feb 25, 2015
Cons: everything, especially staff's customer service skills.
About 3 hours before checking in, I got a call from the Pestana Hotel manager telling me that they have to move me to the Marseille Hotel due to "technical difficulties". I was not happy with this and requested a refund. They would not issue me a refund and offered me only a 20% off on my next reservation with free breakfast. This debate literally went on back and forth for 10 days as they have no courtesy of responding to emails unless you demand them to! Thankfully for Expedia, they refunded me my money even though Pestana wouldn't.
for Everyoneby A verified travelerfrom Toronto, Canada
Pestana is fantasticPosted Feb 7, 2015
Cons: VERY minor: I appreciated the iPod clock radio, and it would be great if they could be updated with the Lightning connector for newer Apple devices.
I was in town for a couple of days for a wedding. The hotel is located in a quiet area just one block from Collins/the A1A, and within easy walking distance of the beach, shops, bars, restaurants, amenities (pharmacies, liquor stores ;) ) and major swanky (and presumably, incredibly expensive) hotels. The airport express bus has stops at 18th and Collins, right around the corner. Upon arrival I was warmly greeted by the reception staff, and I was offered the option of a "quieter" room, away from any potential party noise, at no charge. I wasn't fussed either way, but accepted the offer. The staff were also helpful in recommending nearby places to eat, after a long day of travelling. The room was beautiful--a 3rd floor corner, with lots of light, overlooking the street and very cool modern SoBe style decor. My request for an iron and ironing board to be made available for the following evening was immediately fulfilled and brought to my room. Bed was extremely comfortable. I wasn't disturbed at all by any other guests or street activity--no need for my emergency stash of earplugs. Took me a bit to balance the air conditioning to my liking but I figured it out. Overall it was a fantastic, comfortable, worry free experience. Not only would I not hesitate to recommend it, I will seek to book the Pestana again if and when I return to Miami Beach. Thank you!
for Everyoneby A verified travelerfrom Bethesda MD
Great Hotel!Posted Jan 15, 2015
We had a wonderful stay at the Pestana South Beach Art Deco Hotel from December 24-27. From check in to check out, Alvaro, Paolo, Catarina, and their colleagues made us feel very welcome and entirely at home. Their warmth and attention to details made for a great hotel stay! The Hotel Pestana comprises four Art Deco buildings with outdoor sitting garden and a central pool area Our room was very attractive, clean, and very comfortable (great king-size bed!). Breakfast was good with plentiful offerings and served buffet-style with additional service by the staff, even on Christmas morning. The location was perfect - on a quiet street within walking distance to the heart of South Beach and many attractions. Public transportation also is easily accessible. We strongly recommend the Pestana South Beach Art Hotel. In fact, we already are discussing a return visit very soon!
for Everyoneby A verified traveler
Posted Dec 1, 2014
I like this hotel because the staff is very nice and kind. But it is not free parking. you have to pay. everything is a wonderful hotel.
for Everyoneby A verified travelerfrom Qld, Australia.
Lovely new Art Deco hotelPosted Nov 16, 2014
Lovely new hotel in South Beach a little off Collins Ave but walking distance. Comfortable bed. Room nice and clean. Small fridge. Valet parking $30.00 s day. Would stay again.
for Everyoneby A verified travelerfrom Vero Beach Florida
Beautiful Art Deco HotelPosted Nov 15, 2014
Location: Short walk to several lovely restaurants, shopping and approximately 3 blocks to South Beach.
We spent only one night here on our way to a cruise. The hotel is lovely, clean and comfortable. It's an easy walk to the beach or shopping and dining. The staff was awesome! Very friendly and helpful. Pablo the concierge was so informative and friendly. He really gave us the feeling that he liked us and wanted us to be happy. Simone at the front desk checked us in smoothly and then recommended a great Cuban restaurant and made us a reservation. Huma served breakfast with a smile, and Gregorio(?) speeded us through checkout with a friendly attitude and some laughs! I would absolutely recommend The Pestana Hotel and will definitely return for a longer stay!!
for Familiesby Diegofrom Campina Grande
Boa localização, serviço e preçoPosted Nov 9, 2014 on Hotels.com
Hotel prático no estilo Art Deco, em uma edificacão de, pelo menos, 50 anos, porém, bem conservado, na melhor localização de Miami, estando a duas quadras da praia e da Lincoln Rd. Funcionários atenciosos e simpáticos.
for Everyoneby A verified traveler
Goede liggingPosted Sep 18, 2014
vriendelijke personeel, schoon net hotel, kamers netjes , zeker een aanrader
for Getaway With Friendsby Jussarafrom Santos, São Paulo
Funcionários excepcionaisPosted Sep 17, 2014 on Hotels.com
A localização do Hotel é muito boa, bem próximo da praia e a duas quadras da famosa Lincoln. O Hotel fornece cartão para desconto no aluguel de cadeiras e guarda sol na praia, o que é muito conveniente. O quarto é limpo, mas a reposição de itens de higiene (sabonete, papel) é meio deficiente. Mas é só pedir. O horário de limpeza do quarto é um pouco irregular. O quarto tem muito bom tamanho e as camas são confortáveis.O espaço da piscina é excelente! O destaque do Hotel são os funcionários. Todos muito gentis. Os do Bar/restaurante da piscina são especialmente simpáticos, educados e procuram agradar ao máximo. Os itens do cardápio são muito gostosos. Alguns funcionários do front desk se destacam pela disponibilidade em ajudar. Enfim, gostamos bastante da nossa estadia.
for Personal Eventby Rogerfrom Oslo
Bra komfort god beliggenhetPosted Aug 6, 2014 on Hotels.com
Sentral beliggenhet med koselig atmosfære