Ratings based on 749 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
89% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Jul 21, 2015
Stayed one night, decent for price. Clean pool, staff friendly
Comment from Hotel Management
Jul 22, 2015 by bety, Hotel Management
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, BETYLEIDIS VALDES
2 out of 5
by A verified traveler

Better go elsewhere.

Posted Jul 15, 2015
Pros: Very little
Cons: Better management, responsive to the guests.
Location: Its Miami, near the airport.
We were there for 3 days, 4 nights. The first two days, there was no water for 3-4 hours in the afternoon, due to plumbing repairs. If we are to be given a partial room, I resent having to pay full price. Either we should have gotten a partial refund, or the rooms should not have been rented if they knew repairs had to be made. They also could have done a better job warning guests, as all we got was a note tacked up by the front desk. The last night, with a flight in the morning, we were subjected to a loud party at the pool going on well after 11:00 pm. It took three calls to the front desk and a half hour wait before anyone from the hotel staff did anything about it -- assuming that they did, and the partygoers didn't just get tired. The last day, our room keycard was deactivated two hours early, and we had to check in again before we could check out. Old hotel, and poor management -- there are better choices in the area for the same price.
Comment from Hotel Management
Jul 17, 2015 by Bety, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, BETYLEIDIS VALDES
3 out of 5
Recommended
for Everyone
by A verified traveler

I expected more....

Posted Jul 9, 2015
Pros: Breakfast has value for the amount paid for the room.
For the price, the only remarkable points were the breakfast (that had some warm elements like eggs and bacon) and the shuttle to the airport (even if you have to call them to pick you up what is an annoyance if you come from outside US and you do not use the payphone or a cell phone) The room was small, dark, and the shuttle took almost 20 minutes from the Airport to the hotel...(for a so called Airport Hotel seems slightly excessive) Personnel was quite friendly and bilingual. Plane was delayed so finally arrived at 930 PM. So trying to grab some dinner....on a week day...NOTHING was open around. Only a Shell gas station...and the chips machine in the hotel lobby...
Comment from Hotel Management
Jul 11, 2015 by bety, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, BETYLEIDIS VALDES
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 2, 2015
Very good hotel! Nice and professional staff, friendly, good breakfast!
Comment from Hotel Management
Jul 11, 2015 by bety, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, BETYLEIDIS VALDES
3 out of 5
by A verified traveler from Colorado

Very dated and disappointing.

Posted Jun 17, 2015
Pros: The staff was very helpful and accommodating.
Cons: For starters, the breakfast.
Location: The airport is close, not much else. Perfect for a place to stay during a layover.
I needed a place to catch a bit of sleep during a layover and for that it was fine. For a hotel to book on a trip for business or pleasure, it would not be a pleasant choice. The staff is wonderful - very helpful and accommodating. The buffet breakfast is not very good and the rooms are clean but very dated. The entrance to my room was on the outside of the building.
Comment from Hotel Management
Jun 30, 2015 by Bety, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Sincerely, BETYLEIDIS VALDES
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Clean, Comfortable and Close the Airport!

Posted Jun 13, 2015
Pros: Get an inside room because it will be quieter.
Cons: Trying to access the interior hallway is a little awkward. You have to go outside and then go back in again.
Location: Close to the airport, other hotels and restaurants.
Excellent location for an early morning flight. Very comfortable bed. Clean. Nice water pressure in the shower. Reasonably priced.
Comment from Hotel Management
Jun 30, 2015 by bety, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, BETYLEIDIS VALDES
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Felt secure

Posted Jun 11, 2015
Pros: felt safe
Location: Near airport and expressway 826 and 836
This is our second stay at this hotel. Enjoyed the breakfast, staff and room. The tv had too many channels that were not programed. But beside that, everything was fine. I would stay there again. Beds and sheets were very comfortable.
Comment from Hotel Management
Jun 30, 2015 by bety, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, BETYLEIDIS VALDES
4 out of 5
Recommended
for Everyone
by A verified traveler from Rotterdam, Netherlands

Nice hotel close to airport, no planes at night

Posted Jun 3, 2015
15 min to airport/rental cars. No planes at night. Friendly staff. Good breakfast.
Comment from Hotel Management
Jun 30, 2015 by bety, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, BETYLEIDIS VALDES
3 out of 5
Recommended
for Couples
by A verified traveler

if you just need a place to sleep, it's great.

Posted May 4, 2015 on Hotels
Overall it was ok. There are no premium channels as it states that the hotel includes so that was a disappointment on some days when I was just relaxing in the room. And the airplanes flying in/out of MIA can get annoying of you are a light sleeper.
Comment from Hotel Management
Jun 24, 2015 by Eduardo Sotelo, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, BETYLEIDIS VALDES
5 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 29, 2015 on Hotels
Comment from Hotel Management
Jun 24, 2015 by Eduardo Sotelo, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! I will like to know more regarding your stay.Hope to see you soon!