My boyfriend and I stayed from 8/2/17 - 8/12/17. First of fall, one of the two elevators was out of service the whole time, and from what I read from previous reviews, that has been out of service for quite some time now. It appeared they had no intention in fixing it. We used the stairs most of the time.
Second, they withheld six hundreds from my account for whatever reason. I can understand withholding couple hundreds for in case of damages, but six hundreds?! They were two separate holdings too. When I asked the front desk, they said they had no idea because it only showed the hotel price that went thru, and they had no way of releasing it. After talking to my bank, I had to then had the hotel to fax over statement to my bank and asked them to release those holding amounts. This happens routinely apparently, because when I was talking to the front desk, there was a girl next to me who was more desperate because she said she would have no money to go back home with the amount they were holding. Third, the condition of the hotel and room is not up to standard. The carpet in the hallway are all bumpy. The back stairways is dirty, we saw chicken bone there one time. My boyfriend found a little bug on the bed, though it's not bedbug. I have also seen tiny little bug crawling on the bathroom wall couple times. Towels issue, one day we came back to find no towels left in our room. They didn't replace them even after we asked. We had to use our beach towels for couple days.