Ratings based on 1,737 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
69% of guests recommend
3.2 Room cleanliness
3.1 Service & staff
3.3 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from Chile

Hotel que cumplió mis requisitos.

Posted Jul 3, 2015
Pros: La atención del personal, muy buena playa y piscina. Excelente ubicación. Muy buena relación costo - beneficio.
Cons: Remozar algunas dependencias.
Location: Ubicado en la Ave. Collins de 19 kms de largo, con locomoción a la puerta, centros comerciales.
Hotel con playa excelente, buena piscina personal de recepción habla español. Excelente atención del personal que atiende consultas sobre tours. Tomé varios de ellos, se cumplió en todo lo ofrecido. Muy buena ubicación respecto a centros comerciales y locomoción. personal muy atento. Excelente experiencia.-
1 out of 5
by A verified traveler from Philadelphia

Terrible hotel to be avoided at all costs

Posted Jul 2, 2015
Pros: The close proximity to the beach.
Cons: Knock down the hotel and build a new one.
Location: The location is great and there are many restaurants in the area. It is close the beach, which is the only redeeming quality of this hotel.
When we first got there, our room needed to be changed 3 times. And even the third room (which they thought was the best) had an air conditioner that was not working correctly and portions of it that were falling apart. Some of the staff did their best to accommodate us, but the hotel is old and in very bad condition. It looks like it was a great place in the 1960s. The rooms were cleaned, but we needed to call the housekeepers back because they would constantly miss things or forget to do certain things (like leave towels or sweep). The restaurant downstairs is filthy. I had an insect in my food and when I complained, instead of being nice and refunding my money they said that they forgot to charge me for a drink that I ordered. For all I endured, they gave me a 50 dollars food credit and said that this was sufficient in compensating me for the terrible experience.
4 out of 5
for Everyone
by A verified traveler from Illinois

Great bed on the beach

Posted Jun 30, 2015
Pros: Beds were awesome!
Cons: Nicer staff.. More efficient.
Location: Mall, movie theater.
Room door didn't lock. We called... We called again.. And called again saying send us someone immediately, we are now going to be missing our plans... Caught the head cleaning guy in the hall way and hard key locked it because the electronic wasn't working. Never saw the maintenance guy we asked for.. Checking people not super friendly... Bought a third room, which was ready so we all put stuff in that room.. Went swimming called to check on other rooms.. In hold for 15 minutes... Most places these days send texts so you know when you can get to your room. These people were annoyed every hour and a half you came to check, but never gave estimated time.. Beds were amazingly comfortable. Rooms were excellent. Pool was nice. It says no music or loudness, but there was a kids clinic/camp going on.. Can't have rules for a quiet pool and then have events... Location was great... The parking guys were ok.. We came back, had to run upstairs for five minutes and come back down... Told the guy probably not to park it, we will be back down in a few... Came back down and had to wait forever to get car back...
4 out of 5
for Families
by A verified traveler from Cancun

Good value hotel in Sunny Isles

Posted Jun 29, 2015
Pros: Location
Cons: Rooms was ok, beds very comfortable, but public areas (pool side) could be improved.
Location: Shopping at Aventura mall.
Great hotel to stay at for shopping trips! Aventura Mall is just crossing the bridge. Room was ok, the halls smelled a bit of food (room came with a kitchenette, so I guess the neighbors were cooking). It's more of a hotel for families, but saw young couples too. Did not try the restaurants. Pool was ok. We didn't get down to the beach during our stay, too much seaweed.
4 out of 5
for Everyone
by A verified traveler from D

Beach is right behind the hotel!

Posted Jun 28, 2015
All staff was very friendly, especially george at front end, Roger at concierge, & a very young male who was working in pool area. Room was pretty clean and my family felt very safe in this area. The beach is right behind this hotel!! Only dislike was when I booked the hotel, the info said breakfast was $11.99 per person and it's actually $15.99 per person for a really small buffet.
3 out of 5
for Everyone
by A verified traveler from n c

this hotel was fine for me and my guest its

Posted Jun 26, 2015
Pros: ocean front view
Cons: new bath fixtures
Location: location ok for us we had a car and a gps but you have to pay to park everywhere
everything was ok i did not like the seaweed in the ocean but i do not believe that is the hotels fault but overall it work for us this was a business slash weekend getaway which i would stay at this hotel again the price was good for ocean front the hotel is a little old especially the bathroom fixtures.they could also add a nice restaurant in the hotel
3 out of 5
for Everyone
by A verified traveler

Posted Jun 24, 2015
Nice Hotel , a bit 70's but for the price very afortable for families with children Staff helpful Clean place , the pool clean the rooms nice and clean The gym low end Conclusion I had a nice stay and would go back and recommend it Thank you
2 out of 5
by A verified traveler from Carr

Posted Jun 22, 2015
Walking in to the room had a old smell I had paid for a balcony ocean view They gave me a 2nd floor roof view with partial ocean view. The pool area had no music The club in the hotel looked like it was a gangster club only men. I would not stay again.
4 out of 5
for Everyone
by A verified traveler

Posted Jun 18, 2015
good family time here. we were only for a weekend and no complains
2 out of 5
by A verified traveler from DC

Needs renovation ASAP

Posted Jun 17, 2015
Pros: Swiming pool and closeness to the ocean
Cons: Rooms need new carpet, doors, plumbing. The water pressure is awful
Location: Walking distance to supermarket and liquer store (about 1 mile) ; close to S Route bus stop
The rooms are old; water pressure is terrible; noisy at night