Dear morissa,Thank you for your great review and for spending time with us at the Hotel Riu Plaza Miami Beach.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Hilda,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience.We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment.We look forward to your visit.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Monica,We really appreciate that you took the time to evaluate us and to share your feedback.We are disappointed that there were some inconveniences that made an impact on your overall experience. Please rest assured that we will pass your comments to corresponding departments for further consideration as we know there is always room for improvement and we hope that you will give us a chance to host you soon again and share a more enjoyable experience.With best regards,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Leslie,Thank you very much, first of all, for choosing to spend a few days in our company.We are honoured to have been your hosts and to receive your kind comments.We look forward to the opportunity to welcome you back in the not too distant future.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Daniella,Thank you very much for your feedback and positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Tracy,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Please be assured that we will follow up on your comments and address them with the appropriate departments.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Ashly,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We guarantee that we take note of his observations and will proceed to manage them with the appropriate departments.We are always waiting for youYours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Mary,Thank you for taking the time to write a good review of our hotel. We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Meybolle,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Jimena,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.Rest assured that we will take your observation into account and discuss it with the relevant departments.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Amanda,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Danielle Parish,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that some aspects of your stay were not of your liking, please accept our apologies.Your review will be revised further, as we hope that you will give us another chance to host you and offer you the best stay.Best Regards,Hotel Riu Plaza Miami BeachOnline Reputation Manager

ApreciadO aurelioGracias por sus palabras, Nos alegramos mucho de saber que, durante sus vacaciones, sus necesidades estuvieron cubiertas y, disfrutó, de una maravillosa estancia entre nosotros.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Cathryn E,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you enjoyed the Hotel Riu Plaza Miami Beach.We look forward to host you again soon. Have a lovely day. Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Tracee,Thank you for sharing your experience with us!As we are committed to provide excellent services to our guests and to make them feel at home, we sincerely apologize for falling short of meeting your expectations in some aspects.We have of course passed your comments to the relevant department for further consideration as we really hope that we will have the opportunity to welcome you back again for a more satisfying experience.We wish you all the best,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Marc,Thank you very much for choosing us and for your feedback, which help us focus on the points we could improve.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. Your comments will be shared for future arrangements.Hoping you will visit us again.Best Regards,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Jennifer,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Plaza Miami Beach. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Shannon,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas.We would like to thank you for having chosen our hotel for your stay.Nevertheless, we will take note of your observations for future arrangements.Hoping to host you again.Best Regards,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Cindy,It is nice to know that you enjoyed your stay with us so much.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We hope we see you soon again!All the best, Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear RUBING,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay and that there were some aspects that overshadowed your experience.We have passed your concerns to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a more pleasant experience.Best Regards,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Christopher,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Lily,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.You can be assured that we will record your comments and take them up with the appropriate departments.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience with us. We look forward to seeing you!Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Omid,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.We sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Kathleen J,We are very pleased with the feedback you have given us, from which we gather that you have enjoyed your stay with us and that you have fond memories of your stay.We would love to have you visit us again, so that we can meet your expectations again.Come back soon!Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear David,Thank you for sharing your concerns with us!We are sorry to learn that you had such a disappointing experience with us. Customer service is one of our most important assets and we always treat our guests with respect and professionalism. We assure you that we will share your impressions with our management team so that they can follow up on the situation and take action if needed!It is our hope that you will again give us a chance to change your opinion about our hotel.Best Regards, Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Diana,We would like to express our gratitude to you for taking the time to give us such a wonderful review.We are very pleased with your satisfaction with our services, and, please know that we were very flattered by your comments.We would be delighted if you would give us the opportunity to welcome you back to one of our facilities.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Alexandra,Thank you for sharing your feedback regarding your recent stay.We lament to read that not all the aspects of your experience did meet your expectations as we place great importance in providing all of our guests with memorable experiences and our aim is providing friendly and sincere hospitality and make our guests feel at home.Your concerns will be forwarded to the responsible department for an adequate follow up and we are looking forward to having another opportunity to host you soon for a much better experience.Sincerely,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Alex,Thank you very much for your review, which we take as a recognition of our daily work.We are happy that you enjoyed our facilities and, above all, the service provided by our wonderful staff.We hope, that you will return in the near future and offer you an experience as attractive as the one you had.We look forward to hearing from you.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Jeanne,Thank you for sharing your experience.We are very happy to receive a review like yours and we hope that, soon, you will give us the opportunity to welcome you again in one of our facilities and provide you with an equal or better experience than the one you had.We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Craig,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that you found the service to be below both your expectations and our standards.Your review will be revised further, as we hope that you will give us another chance to host you and to redeem your confidence in us.Best Regards,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Xochil, Thank you for providing us with your valuable feedback relating to your stay with us.We are very sorry and disappointed to read about this experience. Our sincere apologies for not providing a better one for you. Giving our guests wonderful hospitality experiences is one of our highest priorities. So, we are very embarrassed to read this and assure you it is definitely not reflective of the way we work. However, we will be sharing your feedback with our management team as we are always striving to improve our operations so that we can work towards preventing these kinds of issues in the future and deliver on the service and hospitality that you truly deserve.We would be grateful if you could visit us again at your convenience. We assure you that your experience will be much more in keeping with what you expect.Kind regardsHotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Kyle, Thank you for taking the time to leave a review of your recent stay at our Hotel Riu Plaza Miami Beach.We are pleased you enjoyed your experience with us and appreciate your wonderful comments on our friendly staff, and the cleanliness throughout the hotel.Otherwise, we are sorry to hear about your impressions regarding our breakfast buffet, and the elevator - we will share your valuable feedback with our team to continue to improve our guest experience. We hope to have the opportunity to welcome you again in the future.Kind regardsHotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Marjorie Clarissa,Thank you for your review, There is no greater reward for us than the fact that our guests come to visit us and leave with the good feeling of having enjoyed our facilities and having lived an unforgettable experience.We look forward to your next visit.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Ana,Thank you for your comment.It is very important for us to know the feelings with which our guests left. And that is why, observing your evaluation, we feel satisfied and we are looking forward to your return so that we can offer you another unforgettable experience with us.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear ALETA, Thank you so much for leaving this kind and generous review of our hotel! We are proud to hear that your experience was nothing less than memorable.It is our hope to seeing you again soon!With appreciation,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Christine,Thank you for your comment.It is very important for us to know the feelings with which our guests left. And that is why, observing your evaluation, we feel satisfied and we are looking forward to your return so that we can offer you another unforgettable experience with us.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear TB,Thank you for your review, We are really pleased with the wonderful feedback you have given us.We would be delighted if you could visit us again and have another equally enjoyable experience for you.Also, please know that we have been very satisfied with our work as well as with the service we have given you.We hope you will visit us again soon.Yours faithfully,Hotel Riu Plaza Miami BeachOnline Reputation Manager

Dear Sarah, Thank you so much for leaving this kind and generous review of our hotel! We are proud to hear that your experience was nothing less than memorable and that our staff was able to serve you in that way!It is our hope to seeing you again soon!With appreciation,Hotel Riu Plaza Miami BeachOnline Reputation Manager