Ratings based on 826 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Students
by A verified traveler from New York

Posted Aug 18, 2014
Well hotel bar was very nice but very expensive. Owner was cool but one man who was working at the hotel bar didint even speak when he took a orders and also he pass all the time us on bar line. We ask 2 times other bathing rub but no one didint never give us one. Also one older woman who was working in reception pass me very rude on line when I was asking towels. Never again in this hotel. Other stuffs was very nice but I am still sad because rude customer services.
Comment from Hotel Management
Aug 21, 2014 by Katrine, Hotel Management
Good Day Jackie and thank you for providing us with your honest feedback! I am terribly sorry that you were not given outstanding service from the bartender and the front desk agent. I wish that you could have provided us with their names. It is constructive feedback such as yours, that allows us to make the necessary changes we need to. We strive to provide outstanding service, so it pains us to read that is not what you were given!
3 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

nice pools

Posted Aug 16, 2014
Pros: I like the roof top pool.
Cons: The room is small and has a strong smell.
Location: The beach is near the hotel. A lot of restaurants are near hotel.
This hotel is petty NICE! I love it but the shower is petty bad plz fix it.
Comment from Hotel Management
Aug 20, 2014 by Katrine, Hotel Management
Good Evening Julia, We would like to thank you for sharing your honest feedback with us! We are delighted to know that you were content with the hotel. I wish that you could have been more descriptive as to what was wrong with the shower. We are constantly trying to improve our product, and with constructive feedback we are able to do that.
Comment from Hotel Management
Aug 21, 2014 by Katrine, Hotel Management
Good Evening Julia, We would like to thank you for sharing your honest feedback with us! We are delighted to know that you were content with the hotel. I wish that you could have been more descriptive as to what was wrong with the shower. We are constantly trying to improve our product, and with constructive feedback we are able to do that.
4 out of 5
Recommended
for Everyone
by A verified traveler from D

Nice hotel, good food, good overall

Posted Aug 14, 2014
Excellent overall, get towels and beds with hotel,
Comment from Hotel Management
Aug 16, 2014 by Katrine, Hotel Management
Good Evening Nobby!! Thank you for sharing your positive feedback with us! We are delighted to read that you had such a great time with us! We hope that you make us your go-to hotel when visiting South Beach again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Posted Aug 13, 2014
The ice machine was't working, do is the sink. The food was bad as well
Comment from Hotel Management
Aug 15, 2014 by Katrine, Hotel Management
Good Evening Ron, Thank you for the time you took to share your feedback with us! I am terribly sorry that our ice machine wasn't in working order. We did have a company come out and fix it. It went successful and things are back to normal now. Moreno's Cuba serves great food, at a reasonable price. We apologize that it wasn't for you.
Comment from Hotel Management
Aug 14, 2014 by Katrine, Hotel Management
Good Evening Ron, Thank you for the time you took to share your feedback with us! I am terribly sorry that our ice machine wasn't in working order. We did have a company come out and fix it. It went successful and things are back to normal now. Moreno's Cuba serves great food, at a reasonable price. We apologize that it wasn't for you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Nice hotel near the beach

Posted Aug 5, 2014
I really enjoyed the restaurant and lounge on the back terrace. It's the perfect place to meet and greet
Comment from Hotel Management
Aug 7, 2014 by Katrine, Hotel Management
Good Evening Philip, Thank you for sharing your lovely feedback with us! We are delighted to read that you had such a great time here at Riviera Suites!! I see that you were able to give our restaurant a try! It's a really nice ambiance, with great food and service! Please come back again soon, when in Miami! We would love to have you!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Fantastic hotel with a roof top pool.

Posted Jul 25, 2014
We had an excellent experience staying at this hotel. From the time we checked in. It was in a great location. The staff was wonderful, they went out of their way to make sure we felt comfortable and had a great experience in South Beach. The room was very nice and stylish, and had very big closet and nice size kitchen. The bathroom had a very modern look and was very clean. The comfort on the bed felt like i was at home very pleasant. I would definitely recommend friends and family. We will look foward to returning soon and do it all over again.
Comment from Hotel Management
Jul 30, 2014 by Katrine, Hotel Management
Hat’s off to you too, Tony! Thank you for such an outstanding review. Our team takes great pride in not only personalizing every stay, but offering assistance whatever the situation. It is great to know that the genuine care that you felt from our team resonated and we are incredibly fortunate to have team members like these working with us! We can't wait to have you stay with us again in the future!
Comment from Hotel Management
Jul 30, 2014 by Katrine, Hotel Management
Hat’s off to you too, Tony! Thank you for such an outstanding review. Our team takes great pride in not only personalizing every stay, but offering assistance whatever the situation. It is great to know that the genuine care that you felt from our team resonated and we are incredibly fortunate to have team members like these working with us! We can't wait to have you stay with us again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Oslo

Nice hotel

Posted Jul 24, 2014
Cons: Valet service extremely slow. Took ages to get the car every time we needed it
Location: Nice location, not too far from Beach or shopping street
Nice hotel, fine rooms. Ground floor rooms not too practical, especially towards street or inner patio (lot of noise from the bar)
Comment from Hotel Management
Jul 27, 2014 by Katrine, Hotel Management
Hello Elie, We would like to thank you for sharing your feedback with us, and all of our future guests! We are delighted to know that you had such a great time here at Riviera Suites! The rooms that are towards the street or the patio, are a little more noisy. We can place a request for those guests who want a more quiet room.
4 out of 5
Recommended
for Everyone
by A verified traveler from South Jersey

Last minute booking

Posted Jul 14, 2014
I booked this hotel last minute because our original condo rental was unfinished. Unsure what to expect, this hotel was a welcoming suprise. Our hotel room faced the courtyard of building #2 ( there are 3 buildings all adjacent to each other all collectively making this hotel). There are two pools ...one rooftop and one ground level and outside obviously. Both pools well kept and very enjoyable. Rooftop pool is a bit smaller and closes earlier than ground level pool. I highly recommend breakfast, lunch and dinner at Moreno's which is in the courtyard of building 2 but is an easy walk from any of the 3 buildings. Amazing cuban food and free happy hour from 7-8pm ( only includes rum,vodka, and one other hard liquor I cannot rememeber) and must present room key at happy hour. Only complaint was the construction on a building a lil ways down the street. Only bothered us two out of the six days we stayed. I recommend this hotel for couples and weekend getaways.
Comment from Hotel Management
Jul 18, 2014 by Katrine, Hotel Management
Good Afternoon Portia Ann!! We would like to thank you for the time you took to share your feedback with us! Here at Riviera Suites we offer a great time, for an unbeatable price, in a killer location. We have 2 pools one of them on the ground floor and the other on the rooftop. Moreno's Cuba serves delicious authentic Cuban food with a kick! I see that you were able to take advantage of the complimentary cocktail hour from 7-8PM. It's a perfect time to mingle around and get to know your temporary neighbors. We hope to welcome you back to stay with us again soon!
4 out of 5
Recommended
for Couples
by A verified traveler

great place!

Posted Jul 14, 2014
great little spot...well designed. Great bar! great rooms, rootfop pool. Excellent treat with great rates. Staff tries hard.
Comment from Hotel Management
Jul 15, 2014 by Katrine, Hotel Management
Good Day and thank you for sharing your honest feedback with us! We are tucked away in a quiet residential neighborhood. Everything you will want to do is just blocks away. It seems like you enjoyed everything that we have to offer from the room itself, our pool and the service that you were given! Hope to have you stay with us again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Dark decor and little natural light

Posted Jul 12, 2014
Pros: Close to the beach
There are three buildings in this hotel. We stayed in bld 2, which looked like a remodeled old building. Our suite had a very dark decor, cluttered with small furniture, and not a lot of natural light. Instead of an advertised king size bad, our room had a queen mattress on the frame. Half of the counter in the kitchenette was taken by some snacks and drinks they what you to consume to charge you extra; a small refrigerator was packed with alcohol for sale, so that it was impossible to get anything else in to it. Another inconvenience is that there is not parking (valet is $35/day), and it was even hard to find a spot to (un)load our luggage for the check in and check out.
Comment from Hotel Management
Jul 15, 2014 by Katrine, Hotel Management
Hello there Vacationer, We value all of our guests feedback and thank you for sharing yours with us! We are a 3 building hotel located on beautiful South Beach. We can simply remove the items from the counter top and from the mini fridge. A lot of our guests like to use that space to store their belongings. We do offer valet parking for a fee. There is also garages, lots and municipal parking around the hotel. I am not sure what they charge though.