Ratings based on 779 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom MI

worst service ever!!!

Posted May 29, 2015
The staff took forever to check me in, then made me go get my own luggage that was in storage, because my room was not ready until 4pm! They held $415 on my bank account for a two night stay!! Rooms are TINY, and they charge $30 a day to use the "resort", that u can not opt out of! NEVER AGAIN!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SC.

Ok for what u paying.

Posted May 28, 2015
It's OK hotel on the beach,great location,a bit outdated .Very noisy at night,like if walks were paper thin.Another minus is pool water was dirty-so milky u can not see bottom. Cocktails expansive :17 $for mohito,which was so so. Positive:they gave us 4 tickets for free beer or wine drinks . Overall it's ok ,clean but room is tiny.
1 out of 5
by A verified travelerfrom ny

Horrible guests

Posted May 27, 2015
Disgusting people everywhere and unbearable cheapy guests
2 out of 5
by A verified travelerfrom paris

Hotel design deco tres sympa mais sale

Posted May 27, 2015
L hotel est plutôt joli (déco sympa et moderne) plutôt bien situé si on veut être à south beach MAIS il faut savoir que les chambres sont mal nettoyées (cendres à notre arrivée, papiers dans la chambre), la piscine est trouble (on ne voit pas le fond), musique a fond a l accueil qui va bien avec la fréquentation de l hotel. Personnel très peu serviable pour les us (surprenant) et tout est hors de prix pour une prestation miteuse (petit déjeuner, restaurant ext). Les chambres sont très mal insonorisees. Il vaut mieux avoir les mêmes goûts musicaux que votre voisin (cf supra). Bref le contraire d un hôtel classe sauf les prix pratiqués
3 out of 5
by A verified travelerfrom Houston, TX

Expensive hotel in Miami beach

Posted May 25, 2015
Overpriced hotel with outdated furniture, small rooms with partial ocean view. Pay attention to your bill, they'll add "Miscellaneous" to your bill and they'll explain it as resort fee. On Expedia bill, resort fee shows $25 but they'll charge you $39 which similar with valet parking fee. The staff at the pool is below average, customer service wise. Also, on everything you buy at this hotel in your bill it'll be included a 20% tip no matter what. The same thing is true about beach services, if you come back to the beach after lunch good luck convincing the staff to give you chairs, towels or umbrella. Keep in mind you pay $19 per day for your umbrella. My advice pay with cash otherwise you'd be surprised by your bills. The only thing good about this hotel is close to the beach and walking distance to the Ocean Dr.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Österreich

Posted May 21, 2015
Unser Aufenthalt war wunderbar und das gesamte Personal sehr bemüht. Äußerst löblich! Service, Verfügbarkeit und Nähe zu allem war sehr zufriedenstellend.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom OKC, OK

Posted May 21, 2015
The hotel was nice. Views from the room were stunning, even on the city side. The room was spacious, but the bed could've been more comfortable. If you're driving, there are options other than valet. The guy checking. Me in at the front desk bold faced lied to me when I asked if there was any public parking or overnight parking garages nearby. He said there were other garages, but you can't park overnight at any of them and you pay by the hour, so the hotel valet (which is $42/night) would be the cheaper option. We paid for valet, and then found a garage that wasn't even three blocks away that allowed overnight parking for $20/day. Much better option if you don't mind walking a little bit. There's no point in driving anywhere anyway if you're staying near South Beach.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington, DC

Luxury Hotel

Posted May 21, 2015
We like every thing for this hotel. Loved it. Very beautiful room. View to Ocean. 10th floor. Comfort room and nice staff. Recommend it. The hotel has nice beach resort. I wish to there again. The location of the hotel is very good. Close to every thing. We didn't need to any cars.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Li

It was nice and chill, loved it.

Posted May 21, 2015
The front desk was super friendly. Also the pool area is really cool, the bar at by the pool was really nice too, food was good. Staff was super friendly. the front room has the water view and small beach, it was awesome!
2 out of 5
by A verified traveler

Nice location, but not worth it.

Posted May 18, 2015
Great location, but staff is not attentive. Too expensive of a hotel for that type of service. Restaurant is lacking a good menu as well.