Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee

Will stay again!

Posted Jul 28, 2014
Pros: Friendly staff very welcoming.
Cons: Rooms are a bit small but it's a "boutique" so we expected that.
Location: Lots of great nightlife and food and a beautiful beach.
Loved this hotel, everyone was friendly and the service was great! It's a bit of a party (huge party) at the pool but that was what we wanted. Tons of fun!
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this Hotel.

Posted Jul 27, 2014
Staff was friendly and hotel was near ocean drive with access to the beach! Resturants were great an decor is modern. This hotel is more for single people or couples, I don't remember seeing any kids. Would definitely stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posh Hotel

Posted Jul 12, 2014
The Hotel is nice, modern and full of beautiful people. The only draw back is the rooms are small.
2 out of 5
by A verified traveler from naples, fl

Ehhhh

Posted Jun 24, 2014
I've always wanted to stay at this hotel but never have been able to afford it during season. So I finally got it at an affordable rate. Which is retrospect was still to high. Valet is $40 a night which I find to be slightly ridiculous. The room was super small & looks so much better in pictures. No closet, no cups & no clock or music dock. Not to mention water pressure in the shower sucked. We went to the pool in the morning for some relaxation but instead of looking at scenery your starring at the side of the hotel rooms & listening to the sounds of dumpsters being emptied & traffic noise. I wouldn't suggest it.
5 out of 5
Recommended
for Everyone
by donald from washington dc

perfect storm

Posted Jun 10, 2014
Pros: the helpfulness of the staf and the proximity to everything . everyhting you needed was in arms reach
Cons: the rooms could be a little bigger . the overall appearnace was very nice. what a great step up from the norm
Location: the beach area was five min away. the clubs were leass than ten min away. all the fine restaurtants were a short cab ride away.
the rooms were neat and clean . the helpfulness of the staff was awesome. i like the closeness to the beach. the restaurants were accomodating and the wait was short. the food was excellent. the drinks were thirst quenching and made you ache for more
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2014
Nice. Rooms are not that clean. Great pool. Too many girls . Food is good only in the sushi bar. Staff is nice. I had a good time
5 out of 5
Recommended
for Everyone
by A verified traveler

2 nights

Posted Mar 18, 2014
It was amazing. We loved it. There was a misunderstanding but they resolved it and made sure we didn't leave till we were satisfied.
3 out of 5
Recommended
for Everyone
by Gail from Vancouver

Nice hotel, great location but bad service

Posted Mar 16, 2014
Pros: Loved the rooms, door staff, outdoor bar, and access to the beach
Cons: The food portions at the pool, the amount of staff at the pool, the sun chairs at the beach look out dated.
Location: great location near everything, shopping, great restaurants and clubs.
Hotel was very nice, my room was cool and had some neat features. The staff did not match the price you pay for their services. there was only one waitress at the pool and close to 50 guests trying to get service. everyone was complaining as it took 1 - 2 hours to get a drink or food and then you would get bombarded with kitchen staff bringing out food that is not yours asking if u ordered it. I found the food at both restaurants and at the pool where way under proportioned and left me still hungry especially for the price. Hyde is a cool spot on Thursday nights. The bar out side is great for after dinner drinks any day of the week and is one of the only bars I could find a bloody creaser.
3 out of 5
by JGB from London UK

OK but overpriced

Posted Feb 12, 2014
Pros: Location & size
Cons: Service needs to be improved.
Location: Clearly, there is the beach but I was in Miami attending a conference so didn't have much opportunity to explore.
Overall experience was OK. That said, given the SLS reputation, it is only fair to list below a couple of my frustrations: The room: 1) Nice but very small. 2) The water pressure in the shower was just not good and took a very long time to get warm 3) No desk - if you are looking to work in your room, it is not ideal Condition of the hotel: 1) The lift system is poor and often waited over 5 minutes for list to arrive on the ground floor Food & Beverage Service: 1) One word - Slow! 2) On a couple of occassions I waited more than 20 minutes to get served (after repeatedly requesting someone to take an order) and eneded up going to the bar myself. I could see that the wait staff were not busy, they were enjoying a conversation amongst themselves. I have two able legs so this wasn't a huge deal but......they included a service charge to my bill. This is ok when the drinks are being brought to you but not when you have to go to the bar yourself. I questioned this charge and they said it was "standard" and it had to be paid. This frustrated me. I stayed at the SLS in LA and the experience was much better. I would think again before staying at the South Beach SLS.
Comment from Hotel Management
Mar 5, 2014
Dear Guest, Thank you for sharing your experience with the community. I am sorry that your experience was less than exceptional. I will ensure to share your experinece with my team and utilize your experience for training and quality control purposes, and I know that your experience will be turned around on your next visit to South Beach! Best, SLS GM
5 out of 5
Recommended
for Everyone
by A verified traveler from miami fl

Fabulous hotel!!!

Posted Feb 10, 2014
Had a great time! Hotel is beautiful!!! Room was so pretty. Service was great!! Pool party at Hyde was awesome!!! Drinks are expensive! Staff was accomodating and very friendly.