Exterior

Reviews of San Juan Hotel

4 out of 5
San Juan Hotel
1680 Collins Avenue, Miami Beach, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 468 out of 1000 reviews" "
Rating 8 - Good. 272 out of 1000 reviews" "
Rating 6 - Okay. 133 out of 1000 reviews" "
Rating 4 - Poor. 75 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Andy M on Apr 21, 2024
Alexandre, thank you for the perfect score! We're delighted to hear that your stay at The San Juan Hotel met your expectations. We appreciate your feedback and look forward to welcoming you back in the future.

8/10 Good

Monika

Traveled with partner
Liked: Amenities
I liked everything about this property
Stayed 6 nights in Mar 2024

4/10 Poor

Laura

Traveled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Pros: beach lounge chairs, beach towels, and beach umbrella included for your room. They even give you a tote for the towels. Complimentary cookies and lemonade at the front desk a nice touch. Cons: Bathroom in room extremely small and cramped. After using the bathroom in room 117 toilet makes a high pitched noise for a while so you can’t flush it at night if you’re with others in the room. When you walk on the hallway floors they literally move/shift. And even though it says soundproof rooms I could still hear the people walking in the room above us but worst of all starting 6am you can hear everyone walking around outside in the halls and talking so loudly that it’s as if there was no door at all. Someone ran by in the hallway while I was in the shower and even then it was so loud I asked my friend if she was ok because I thought it must be coming from our room. Unless you’re the type of person that likes to get up at 6am, I would recommend you stay elsewhere or you will keep on getting woken up by anyone passing your door. I’ve never slept so poorly at a hotel.
Stayed 3 nights in Apr 2024
Response from Andy M on Apr 10, 2024
Laura, it's unfortunate to see that your stay didn't meet your expectations. we value every guest's feedback and take it seriously. We offer our most sincere apologies about the noise coming from other guest staying around you. We would appreciate a second chance to provide a more satisfactory experience.

8/10 Good

Rebecca, Harrison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Location was convenient.
Stayed 4 nights in Apr 2024

10/10 Excellent

Viktor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Andy M on Apr 10, 2024
Viktor, The San Juan Hotel team appreciates your high rating. We are thrilled to know that your stay was satisfactory. We hope to welcome you back in the near future for another great experience.

6/10 Okay

ROMAN

Traveled with family
Liked: Staff & service, amenities
Good
Stayed 2 nights in Apr 2024
Response from Andy M on Apr 21, 2024
Roman, thank you for choosing San Juan Hotel for your stay. We're glad to know your experience warranted a positive rating. Your support is appreciated and we hope to be your choice of accommodation in the near future.

6/10 Okay

Tamara, Petion Ville

Liked: Amenities
Disliked: Property conditions & facilities
This hotel is very old fashion and the celling is made of old wood who cracks during all day and it’s almost impossible to sleep with that. The noise is constant ! I will never stay at this hotel anymore . I do not recommend this hotel
Stayed 2 nights in Mar 2024
Response from Andy M on Apr 21, 2024
We appreciate you taking the time to share your feedback, Tamara. We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

ONITSHA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was helpful, friendly, the 3rd floor was very quiet...the beaxh chairs and umbrellas were a great addition. id highly recommend.
Stayed 2 nights in Mar 2024
Response from Andy M on Apr 21, 2024
Onitsha, we're thrilled you enjoyed your experience at the San Juan Hotel. Recognition of our dependable team members and comfortable accommodations is always appreciated. We look forward to your next visit.

8/10 Good

Jesus

Traveled with partner
Liked: Staff & service, amenities
Great staff.
Stayed 3 nights in Mar 2024
Response from Andy M on Apr 21, 2024
Jesus, thank you for choosing San Juan Hotel for your stay. We're glad to know your experience warranted a positive rating. Your support is appreciated and we hope to be your choice of accommodation in the near future.

10/10 Excellent

Elaine

Traveled with family
Loved the location and free chairs and umbrella. Staff was very friendly and enjoyed our stay.
Stayed 6 nights in Mar 2024
Response from Andy M on Apr 21, 2024
Thank you for this excellent rating, Elania! We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay! We are thrilled you enjoyed the complementary Beach service We'd love to host you again someday for yet another unforgettable visit.

8/10 Good

Rose

Business traveler
Liked: Cleanliness, staff & service, amenities
Love the amenities, EXCELLENT staff, room was great, didnt love how you could hear everything outside and the rooms had a weird smell to them.
Stayed 4 nights in Mar 2024
Response from Andy M on Apr 21, 2024
Rose, we're thrilled you enjoyed your experience at San Juan Hotel . Recognition of our dependable team members and comfortable accommodations is always appreciated. We look forward to your next visit.

10/10 Excellent

MEHMET, Montreal

Stayed 4 nights in Mar 2024
Response from Andy M on Apr 10, 2024
Mehmet, The San Juan Hotel appreciates your high rating. We are thrilled to know that your stay was satisfactory. We hope to welcome you back in the near future for another great experience.

8/10 Good

brian

Liked: Cleanliness, staff & service
Everything excellent, with the exception of the toilet being clogged and slow even after plunging.
Stayed 2 nights in Mar 2024
Response from Andy M on Apr 21, 2024
Brian, it's delightful to learn that your recent stay at The San Juan Hotel met your expectations. We appreciate the time taken to rate us and your patronage is immensely valued. Your review is impactful and we look forward to your next visit.

8/10 Good

roman

Traveled with family
Liked: Cleanliness, staff & service, amenities
nice place
Stayed 3 nights in Mar 2024
Response from Andy M on Apr 10, 2024
Romain, thank you for staying with us. We are pleased to see your rating and glad we could provide you with a satisfying experience. We look forward to welcoming you back in the future.

6/10 Okay

b

Disliked: Staff & service
overall it was okay lol. room/hotel seem dated. also staff did not greet me at all
Stayed 4 nights in Mar 2024
Response from Andy M on Apr 10, 2024
Dear guest, it's regretful to hear you found the hotel's décor not to your modern taste. Our aesthetic reflects our commitment to providing a comfortable, homely space for our guests. We're constantly evaluating guest feedback for potential changes, and we appreciate your viewpoint. We hope for another chance to deliver a fulfilling stay experience in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Convenient friendly. Clean and quiet. Great little pool too.
Stayed 2 nights in Mar 2024
Response from Andy M on Apr 10, 2024
David, thank you for your support. We're thrilled that San Juan Hotel has been successful in making your stay a satisfying one. Your wonderful rating means a lot to our team members. We're looking forward to welcoming you back in the near future.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic people
Stayed 2 nights in Mar 2024
Response from Andy M on Apr 10, 2024
Karina, we're thrilled you found everything at the San Juan Hotel to be smooth and straightforward. Your positive feedback encourages us to continue providing top-tier services. We can't wait to host you again.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and staff as well as location!!
Stayed 3 nights in Mar 2024
Response from Andy M on Apr 10, 2024
John, thank you for your top score! We're thrilled to hear your stay at Our Beautiful San Juan Hotel met your expectations. Our team members look forward to welcoming you again on your next visit to Miami Beach. Safe travels!

10/10 Excellent

Zoia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect placement in between beach and restaurants! Nice staff.
Stayed 5 nights in Mar 2024
Response from Andy M on Apr 10, 2024
Zoia, thank you for sharing your positive experience. We're delighted to hear that you enjoyed our comfortable accommodations and serene atmosphere. It's wonderful that our team members met your expectations with their friendliness. Looking forward to welcoming you back in the future.

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Excellent staff. Pleasant outdoor areas. Excellent value.
Stayed 4 nights in Mar 2024
Response from Andy M on Mar 21, 2024
Thomas, thank you for your kind words about the San Juan Hotel. It's gratifying to know you appreciated our convenient location, Relaxing garden area, and excellent Service by our staff. Looking forward to providing you with the same quality experience on your next trip!

10/10 Excellent

JOSEPH, MIDVALE

Stayed 2 nights in Mar 2024
Response from Andy M on Apr 21, 2024
Joseph, thank you for the perfect score! We're delighted to hear that your stay at The San Juan Hotel met your expectations. We appreciate your feedback and look forward to welcoming you back in the future.

4/10 Poor

Cristina

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Maintenance gentleman and this mornings hostess were very nice and willing to help. Ac had issues but soon resolved. Thin walls and extremely noisy . Super small and dated. Lot of dirt behind beds and bathroom tile need more attention. Terrible view should get creative and make an outdoor garden or add some threes.
Stayed 2 nights in Mar 2024
Response from Andy M on Mar 21, 2024
Cristian, while we appreciate you taking time to rate us, it's disheartening to see that your experience was less than satisfactory. We're committed to improving our services and We'd be grateful for the chance to serve you better in the future.

10/10 Excellent

JOSEPH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very nice along with the entire staff. The location is great as well
Stayed 2 nights in Feb 2024
Response from Andy M on Mar 21, 2024
Joseph, thank you for your support. We're thrilled that San Juan Hotel has been successful in making your stay a satisfying one. Your wonderful rating means a lot to our team members. We're looking forward to welcoming you back in the near future.

6/10 Okay

Yanet

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very loud in the morning AC very hot at night No heated pool Very expensive
Stayed 2 nights in Feb 2024
Response from Andy M on Feb 28, 2024
Yanet, it seems like your stay did not meet your expectations. We realize how essential it is to provide a memorable experience for our guests. Please feel free to contact us to discuss your stay in more detail. We certainly look forward to the opportunity to make up for this during your future stays.

10/10 Excellent

yan

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Andy M on Mar 21, 2024
Yan, thank you for your fantastic score. The entire team at The San Juan Hotel is overjoyed that you had a pleasant stay. We hope to have the chance to welcome you back in the future.

10/10 Excellent

Cynthia, Hopatcong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a cute little hotel. Dont have a room with a city view, its very loud. Staff was excellent. Didnt receive our expedia gold perks.
Stayed 1 night in Feb 2024
Response from Andy M on Feb 28, 2024
Cynthia, your high rating of San Juan Hotel is greatly appreciated. We are delighted to learn you had a wonderful stay. Our team is looking forward to the opportunity of welcoming you back for another memorable stay.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Andy M on Feb 28, 2024
Thank you for the excellent rating, Julio! Our goal is to go above and beyond to ensure our guests have a memorable experience at The San Juan Hotel! We look forward to hosting you again soon.

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely boutique hotel near whatever you want to visit in South Beach Miami. There are restaurants and beaches very close and convenient to the hotel. The staff is wonderful, friendly and helpful. I wish that the bathrooms were a little larger - the toilet area is quite cramped. The room itself is large with plenty of space. I'd stay there again!
Stayed 4 nights in Feb 2024
Response from Andy M on Feb 24, 2024
Melanie, it's delightful to hear that your stay at San Juan Hotel, effectively accommodated your travel needs. We strive to provide convenience and comfort for our guests, so it's a real joy knowing we hit the mark. Thank you for choosing us and leaving us a lovely review. We hope to welcome you back soon. Safe travels!

8/10 Good

Brittney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So I wouldn’t say this is the most luxurious boutique hotel, it’s a little old and a bit run down, but it certainly has its charm. The pool is small but felt private and was never ever crowded. Plus there was a little bar that you can get drinks and snacks from, which we did every day and the woman working was the absolute nicest person. In fact, all of the staff are so nice and accommodating. All in all this was a lovely, low-key, quiet and no fuss hotel stay. We had a wonderful time!
Stayed 3 nights in Feb 2024
Response from Andy M on Feb 28, 2024
Brittney, it's notable that you appreciated the personalized and amazing service by our staff.- it's always our goal to ensure a peaceful environment for our guests. We would love the opportunity to better serve you on your next visit.

10/10 Excellent

Michael

Stayed 4 nights in Feb 2024
Response from Andy M on Apr 21, 2024
Thank you for this excellent rating, Michael! We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Deborah, Freeport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal service coupled with a grreat location
Stayed 4 nights in Feb 2024
Response from Andy M on Feb 28, 2024
Hello Deborah,Thank you so much for taking the time to share your kind words about your most recent stay at the San Juan Hotel. We hope to see you again soon in the near future

6/10 Okay

Rupert

Traveled with group
Liked: Cleanliness, staff & service
Good location in general. Rooms and communal areas were a bit tired but kept fairly well maintained, and clean. Cafe area for breakfast is small but good food quality and excellent service. Nice people, and allowed a late check-out on our final day too.
Response from Andy M on Feb 28, 2024
Rupert, thank you for taking the time to review your recent stay at The San Juan Hotel Miami Beach. We are thrilled you enjoyed our Buena Vibra Cafe, We appreciate your feedback and hope to welcome you back in the near future.

6/10 Okay

Argine

Traveled with group
Liked: Cleanliness, staff & service
Love the location of the hotel. Close to the beach, shopping and restaurants. I wish hotel staff haves us more information at the check-in like that our stay included beach, chairs, and umbrellas. There was a sign at the reception but we overlooked it at the check in as we arrived sleepy and tired after long flight. We ended up paying for them at the beach since we didn’t know they were free. Also, there was a group of us staying in different rooms and We booked the same type of rooms but the amenities seem to be different in every room. One had the coffee maker, another robes and slippers, third had robes but not sleepers. My room had a beautiful view of trash bins and had none of amenities. It was nice to find out there was a free coffee by the pool in the morning, but again we were not informed of that at the check in.
Stayed 3 nights in Jan 2024
Response from Andy M on Jan 31, 2024
Hello Argine,We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and this basic should have been provided verbally even though there was signs and also stated in your Amenities sheet given at check in. Thank you again for your feedback and we hope you will consider staying with us again.

8/10 Good

Michael

Business traveler
have stayed there before. Excellent bartender and good staff and location.
Stayed 4 nights in Jan 2024
Response from Andy M on Jan 31, 2024
Hello Michael, Thank you so much for being a loyal guest , We are thrilled you had an amazing stay with us once again. Thank you for recognizing our staff. Its always a pleasure hosting you and hope to see you again very soon.

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service
Room Fine and Bathroom Closet
Hotel is a boutique hotel, room was fine, but the bathroom was as small as a closet.
Stayed 2 nights in Jan 2024
Response from Andy M on Jan 31, 2024
Dear Kevin,Thank you for taking the time to share your feedback about your most recent stay at the San Juan Hotel in South Beach. As Historic Art Deco Boutique Hotel We understand bathroom size can be small for some guest. We hope this did not ruin your great experience We hope we have the opportunity to host you again very soon !!

10/10 Excellent

Beth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reliable property in a safe distance to convention center and nightlife. Top notch staff.
Stayed 4 nights in Jan 2024
Response from Andy M on Feb 28, 2024
Thank you for sharing, Beth! We strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

noam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Andy M on Jan 31, 2024
Hello Noam, Thank you for taking the time to rate your stay a perfect 10/10. We are delighted you enjoy the San Juan Hotel and its prime South Beach location.We hope to see you again very soon !

10/10 Excellent

Giselle P.

Stayed 3 nights in Jan 2024
Response from Andy M on Jan 31, 2024
Hello Giselle P.Thank you so much for taking the time to rate your most recent stay with us at the San Juan Hotel South Beach. We are thrilled you had an amazing time

8/10 Good

Sara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. The beds were very comfortable and the room size was just what we needed for two people. The bathroom, however, was really tight. Likely because it is an older building that was renovated, the walls were paper thin, so hearing people walk down the hallway was quite loud. It didn't keep us up at night though, just noticed it during the mornings. The back patio/pool area was quiet and peaceful and the bartenders/cooks made some delicious, fresh, pina coladas and aperol spritz. Empanadas were also really good. Staff was friendly and courteous. We were able to leave our bags in their locked/safe room when our flight was later in the day after check out. The location is in the heart of mid-beach, easily walkable to all the local shops and restaurants and a block from the beach/boardwalk was super convenient. Would definitely recommend to others for an affordable, safe and convenient option.
Stayed 3 nights in Jan 2024
Response from Andy M on Jan 13, 2024
Thank you for this excellent rating, Sara! We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at the San Juan Hotel. Our staff is very happy to know you have acknowledge their service and can't wait to host you again very soon

6/10 Okay

Robert

Business traveler
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Andy M on Jan 13, 2024
Thank you for sharing your feedback, Robert. We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 Excellent

Karim

Stayed 6 nights in Jan 2024
Response from Andy M on Jan 13, 2024
Karim, thank you for choosing The San Juan Hotel. It's heartening to know that you had a wonderful experience. We greatly value your rating and hope to welcome you again soon.

10/10 Excellent

Yuliia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Andy M on Jan 13, 2024
Thank you for the 10/10 rating, Yulia! It's excellent you enjoyed your time at The San Juan Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people there were so friendly they made my birthday special sending me champagne I would definitely come back!
Stayed 5 nights in Dec 2023
Response from Andy M on Jan 13, 2024
The San Juan Hotel greatly appreciates your kind words. The team is pleased that you found your stay Special and memorable. Looking forward to welcoming you back for another pleasant experience.

8/10 Good

j warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised not to have breakfast included but the alternative was very good.
Stayed 2 nights in Jan 2024
Response from Andy M on Jan 13, 2024
J warren, it's wonderful to hear that your stay at The San Juan was largely positive. We are glad the Cafe alternatives were great for you. We appreciate you taking the time to rate us and we look forward to welcoming you back again in the future for an even better experience.

10/10 Excellent

Melz

Stayed 1 night in Jan 2024
Response from Andy M on Jan 13, 2024
Hello Melz, thank you for choosing The San Juan Hotel. We're glad to have met your expectations and appreciate your high rating. We hope to have the pleasure of welcoming you back the next time you visit Miami Beach.

6/10 Okay

Maria

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The location is the only perk
We booked the hotel off location. We looked at the pictures and reviews. We arrived and did not expect the overall poor quality of the hotel. The bathroom was dirty. The floor was uneven. The room was freezing. When asked how to make it warmer, they said there was no heat in the hotel. We even took out the batteries to the ac and it still ran super cold. We basically paid just for The location.
Stayed 4 nights in Dec 2023
Response from Andy M on Jan 13, 2024
Maria, it's regrettable to hear that your expectations were not met on your recent visit. We strive to maintain a high standard of cleanliness and guest satisfaction, and your feedback allows us to improve. The issues you encountered with the room's Ac system are being addressed and we hope to have the opportunity to welcome you back in the future, aiming to provide a more satisfactory stay.

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Andy M on Jan 12, 2024
Hello Lucas,it warms us to know you had a delightful stay at The San Juan Hotel and we hope to see you again very soon!

10/10 Excellent

Paul, Jupiter

Stayed 1 night in Dec 2023
Response from Andy M on Jan 12, 2024
Hello Paul,It's excellent your time at the San Juan Hotel was so fantastic! We hope to see you again very soon!

8/10 Good

VINCENT

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Andy M on Jan 31, 2024
Hello Vincent,Thank you so much for taking the time to rate your most recent stay with us at the San Juan Hotel in South Beach. We are delighted you had a memorable stay with us ! Hope to see you soon !!!

10/10 Excellent

Darren

Stayed 1 night in Dec 2023
Response from Andy M on Dec 24, 2023
Thank you for the perfect rating, Darren!It's excellent your time at the San Juan Hotel was so fantastic! We can't wait until your next visit so we can share another amazing experience with you!