Skiing

Reviews of Seagull Hotel Miami Beach

3 out of 5
Seagull Hotel Miami Beach
100 21st St, Miami Beach, FL

Reviews

4.6
Rating 10 - Excellent. 58 out of 995 reviews" "
Rating 8 - Good. 118 out of 995 reviews" "
Rating 6 - Okay. 214 out of 995 reviews" "
Rating 4 - Poor. 231 out of 995 reviews" "
Rating 2 - Terrible. 374 out of 995 reviews" "

4.2/10

Cleanliness

5.2/10

Staff & service

4.6/10

Amenities

3.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Stayed 6 nights in Aug 2019

2/10 Terrible

Lucia, Guatemala

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sooooo bad !! The worst !! And Expedia dont help me
Stayed 12 nights in Dec 2019

4/10 Poor

Jennifer, Puerto Rico

Disliked: Staff & service, amenities
La reservacion fue realizada en dicho hotel y al llegar nos encontramos con que este estaba cerrado.Sin notificarnos nos cambiaron de hotel.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was closed. Could not rent rate Expedia gave me a refund
Stayed 2 nights in Dec 2019

10/10 Excellent

Trinh

Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019

2/10 Terrible

Josselyne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total Scam Seagull Hotel
the hotel was closed down and never contacted us...totally ridiculous..they transferred us to another hotel without approval....
Stayed 1 night in Dec 2019

4/10 Poor

Ramakrishna

Traveled with family
Disliked: Cleanliness
I had a bad experience booking the Seagul hotel. When I reached the hotel they said the property was sold and they relocated me to other hotel called "Four Palms" and there was no free parking available,no microwave and no refrigerator in that four palms hotel. It was a horrible experience. However the four palms hotel is at nice location and easy access to beach.
Stayed 2 nights in Dec 2019
Response from General Manager on Dec 30, 2019
Ramakrishna, thank you for your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full. We assure you we made every attempt to correct the matter, including making a reservation for you at a neighboring hotel. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Faith Kennedy, General Manager

2/10 Terrible

GerardoP

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire alarm went off at 1:30am. Staff was not able to turn it off until 3:45am. They could not reach management nor maintenance. Supposedly, the problem was due to a short circuit. Rain water was pouring into the building. After insisting at the front desk, families with small kids were offered to go to sister hotels, but at their own cost. Terrible experience. Not sure whether the hotel should be operating.
Stayed 4 nights in Dec 2019
Response from General Manager on Dec 27, 2019
Thank you for your feedback. We apologize for the difficulties you experienced with the fire alarm during your time with us, and we deeply regret the inconvenience this caused. We have made a note of your comments to ensure we handle such situations more carefully. Please consider giving us another opportunity to prove that we are committed to providing an excellent experience. Faith Kennedy, General Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I like that this property is on the beach and has a pool with its own private entrance onto the boardwalk. I also saw that they had pool view rooms but unfortunately they were sold out . Even tho I was there while they were doing construction, I would book there again. The only thing I didn’t like was that the pool wasn’t 100% clean but that can be from construction.
Stayed 4 nights in Oct 2018
Response from General Manager on Dec 25, 2019
Thank you for your wonderful review of The Seagull Hotel Miami Beach. We are delighted our hotel was ideally located to the beach to make your stay with us even better. Although you liked our pool area, we regret the inconvenience you had because of ongoing construction. We hope this did not affect your overall stay and to see you again on your next visit to Miami. Faith Kennedy, General Manager

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities
Stayed 1 night in Dec 2019
Response from General Manager on Dec 22, 2019
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Faith Kennedy, General Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2018
Response from General Manager on Dec 15, 2019
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Faith Kennedy, General Manager

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
What you see is not what you get.
The room had bugs and he place looked way different online. What you see on line is not what you get.
Stayed 2 nights in Dec 2019
Response from General Manager on Dec 11, 2019
Thank you for posting a review of your recent stay. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Faith Kennedy, General Manager

2/10 Terrible

sean

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from General Manager on Dec 9, 2019
Sean, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Faith Kennedy, General Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had a giant chunk of drywall cut out of the wall. Toiletpaper seemed to have been wet and then dried. Hole in the bottom of the tub. Mold on the bathroom ceiling. Various areas of the walls which appeared to have been punched and then poorly patched over. Vending machine was empty. Great location though!
Stayed 2 nights in Dec 2019
Response from General Manager on Dec 7, 2019
Thank you for choosing to stay with us. We are sorry for the disappointment you had regarding the overall condition of your room. Please be assured we have shared your concern with the appropriate team members. On a positive note, we are happy you liked our beach location. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Faith Kennedy, General Manager

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
had a plummimg problem, No parking for custmers. They charge extra for addiction to what a have already paid
Stayed 3 nights in Nov 2019
Response from General Manager on Dec 2, 2019
Thank you for choosing to stay with us. We apologize for the issue you had in your room. We have shared your concern with our maintenance team, and they will take care of it. We are also sorry you were not happy with some of our additional charges. Please know our front desk staff is always available for any queries you have. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Faith Kennedy, General Manager

2/10 Terrible

Oscar, Lehigh acres fl

Traveled with family
Disliked: Amenities, property conditions & facilities
The property is under construction, no signs in the internet to said that the room 710 is terrible the carpets is old and dirty the bathroom too i can't wash my hands and take shower went y call the property manager he said is nothing y can do because i rented for a 3er party so we lost the money
Stayed 1 night in Nov 2019
Response from General Manager on Nov 26, 2019
Oscar, thank you for choosing our hotel for your recent stay and for providing your feedback. we apologize that our housekeeping staff overlooked some areas, specifically the bathroom, in your room. This does not meet our standards and we are very sorry this was your experience during your stay. We are also sorry for any inconvenience you had due to our renovation and transformation of our property. We hope you will give us another chance to give you the experience you deserve in our newly remodeled property. Faith Kennedy, General Manager

6/10 Okay

Ashley

Disliked: Cleanliness
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Disappointing room condition
The pics make you think it’s an acceptable place to stay even though it’s a 2.6 star rating but the reality is the place was horrible. The bathroom had mold, cracks in the wall, it was smelly, the hallway had stained carpets, the hotel doors looked cracked and uninviting, and we smelled weed in the hallway. By the end of our stay, we were coughing because of the moisture and mold in the bathroom. We thought the place would be nice as it is by the ocean and had a pool but it’s not worth it. I’d rather spend more money next time then to stay here.
Stayed 3 nights in Nov 2019
Response from General Manager on Nov 19, 2019
Thank you for taking the time to write a review about your stay with us. We were disheartened to read we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not experience the same issues you did. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Faith Kennedy, General Manager

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from General Manager on Nov 19, 2019
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Faith Kennedy, General Manager

2/10 Terrible

Gitika

Stayed 1 night in Nov 2019

4/10 Poor

Bernard

Disliked: Cleanliness, property conditions & facilities
Disappointing, would advise against staying here
Disgusting bathroom, although the actual beds were fine, we found multiple live small insects in the corner of the room. Bathroom tub and sink were stained with yellow water residue/ limescale. likewise the bath tape/faucet would not stop dripping and the wash basin plug could not be removed. Multiple holes in the bathroom wall simply painted over with white paint but it was clear there were lots of defects. Reported this to staff who seemed apathetic when we raised these issues.
Stayed 2 nights in Nov 2019
Response from General Manager on Nov 15, 2019
Bernard, thank you for staying with us and taking the time to post a review. We are terribly sorry for the problems with our housekeeping service during your stay. We do have procedures in place to prevent these types of issues. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Faith Kennedy, General Manager

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
I like that it was quiet and good sevice i really enjoyed my stay
Stayed 3 nights in Oct 2019
Response from General Manager on Nov 5, 2019
Thank you so much for the wonderful review, most especially the kind comments about our staff. It is important to us that all our guests have a great experience and we are delighted you enjoyed your stay with us. We appreciate your feedback and look forward to hosting you again at the Seagull Hotel Miami Beach. Faith Kennedy, General Manager

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019
Response from General Manager on Nov 5, 2019
David, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Faith Kennedy, General Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was horrible dirty rooms, dirty balcony, dirty bathroom, dirty floors, rude staff wouldn’t recommend this property to anyone
Stayed 5 nights in Oct 2019
Response from General Manager on Oct 27, 2019
Thank you for taking the time to write a review. We are sorry we let you down with regard to the cleanliness of your room. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Faith Kennedy, General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location. Everything is aged and worn and slightly grubby. However, they are (apparently) in the process of upgrading the rooms and amenities.
Stayed 3 nights in Sep 2019
Response from General Manager on Oct 26, 2019
We recognize your time is valuable and appreciate the feedback you have provided for Seagull Hotel Miami Beach. It is good to know our location was convenient for everything you wanted to do on this visit. We look forward to sharing our renewed and updated hotel with our guests so we hope that you will return soon to experience it first hand. Faith Kennedy, General Manager

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location of the hotel is amazing, but the pictures were a little misleading. There was mold in the bathroom and the AC unit was really loud.
Stayed 2 nights in Oct 2019
Response from General Manager on Oct 21, 2019
Thank you for your review. We are sorry for you were disturbed by the noise from the air conditioning unit and the cleanliness issues you experienced during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We hope we are able to welcome you back in the future for a more enjoyable experience. Faith Kennedy, General Manager

10/10 Excellent

Louie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from General Manager on Oct 11, 2019
Louie, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Seagull Hotel Miami Beach, and we look forward to welcoming you back soon. Faith Kennedy, General Manager

10/10 Excellent

Shayen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Having a relaxed vacation!
we have stayed vat this hotel always good this time it was surprise given a newly renovated pool side room clean fridge coffee machine microwave steps to the beach had a great time staff were real friendly ,what was missing a soap dish in the shower where I bought one in Marshals ,there should always be a lower tap to wash your feet without getting wet all over overall great room and fantastic stay thank you for the workers who made the stay relaxed and helpful !!
Stayed 12 nights in Sep 2019
Response from General Manager on Oct 11, 2019
Shayen, it is great to hear your travels brought you back to see us again! Thank you very much for the terrific comments about our comfortable accommodations with thoughtful amenities, as well as our convenient location to the beach. We are delighted our hotel offers everything you need for you to enjoy a relaxing vacation. We value your feedback, and we appreciate you sharing it with other travelers. It was our pleasure hosting you, and we look forward to your next stay at the Seagull Hotel Miami Beach. Faith Kennedy, General Manager

10/10 Excellent

Aqil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from General Manager on Oct 8, 2019
Aqil, thank you for rating your stay at Seagull Hotel Miami Beach. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Faith Kennedy, General Manager

4/10 Poor

Bernardo, Chicago

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever. Security people were so mean. Our air conditioner broke down and was never fixed. Last time we stayed at that hotel. Room was a mess.
Stayed 4 nights in Sep 2019
Response from General Manager on Oct 3, 2019
Bernardo, thank you for being our guest. We are sorry for the unpleasant encounter you had with some of our associates. We also apologize for the difficulties you had in your room and the problem with the air conditioning unit. We will share your comments with the appropriate teams, and necessary actions have been taken to ensure this is not repeated. We regret your experience and hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Faith Kennedy, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great rates and the staff was so helpful the whole time!
Stayed 1 night in Sep 2019
Response from watson on Sep 19, 2019
Hello, thank you for your positive feedback and we are thrilled you like the location and our staff.

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from General Manager on Sep 11, 2019
Thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Faith Kennedy, General Manager

2/10 Terrible

M

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I can’t believe this hotel is still open. There are roaches everywhere there are hookers on the outside of the lobby. Drug dealers and homeless sleeping in the pool area. Mold in the fridges roaches in the microwave stains all over the carpets stains on mattresses mold in the showers ice machines don’t work drink vending machines out of order and to top it off the only vending machine that works has three different kinds of condoms. Keep your family safe, choose a different hotel!
Stayed 8 nights in Aug 2019
Response from watson constantin on Sep 6, 2019
Hello, thank you for taking your time to write your feedback from your recent stay here at the hotel. I'm sorry you did not enjoy your stay as planned. the hotel is currently under renovation to address all the issues you have experience and hope you give us another change if you ever visit Miami beach in the future.

4/10 Poor

Danielle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do Not Go There
The hotel dose not look the same as it is in the pictures. There are no hotel services except from security, The bathroom was old and had mold on the walls The room was stinky and the AC had a bad noise The hallways on the 6 floor smelled like pee and the carpet is old The crew would not replace our room
Stayed 11 nights in Aug 2019
Response from General Manager on Sep 4, 2019
Danielle, thank you for choosing our hotel for your recent stay and for providing your feedback. We aim to provide you with restful sleep, and we apologize we missed the mark. We have alerted engineering so we can make the appropriate repairs. Please know, we are in the midst of our renovation and transformation of our property. We hope you will give us another chance to give you the experience you deserve in our newly remodeled property. Faith Kennedy, General Manager

2/10 Terrible

Inham

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from General Manager on Aug 26, 2019
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Faith Kennedy, General Manager

6/10 Okay

Jonathan

Traveled with family
Disliked: Cleanliness
The sheets were stained the shower was dirty and the pool was super dirty i work at a pool company and that pool at seagull was disgusting
Stayed 2 nights in Aug 2019
Response from General Manager on Aug 26, 2019
Jonathan, thank you for the specific feedback about your stay. We apologize that the cleanliness of our property was not up to par and prevented you from leaving our hotel with a more favorable impression. We do our best to make sure every area is well maintained, and we will work harder so as not to disappoint you in the future. We appreciate your business and hope you will be back to see us on your next trip to the area. Faith Kennedy, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t believe on the bad reviews.
After reading the reviews of this hotel I was a bit nervous but everything turned out great, please don’t believe on all of the bad reviews you can read. Instead read what the hotel offers so you don’t get surprised. Some of the bad reviews mentioned that there’s no pool, it is a nice pool at the hotel, no parking that is true but the hotel descriptions doesn’t include parking, it is clean, the staff is very nice and helpful. The hotel is in a great location. Also they are remodeling some of the rooms which Is great!. And last but not least if you are looking for something better go next door but don’t expect to pay the same amount, it is going to be way more expensive. Definitely recommend this hotel.
Stayed 4 nights in Jul 2019
Response from General Manager on Aug 22, 2019
Thank you for reviewing your stay at the Seagull Hotel Miami Beach. We were pleased to read how happy you were with our convenient location, onsite pool, and the service provided by our courteous staff. Your satisfaction is very important to us as we constantly strive to make your experience a great one. It was great to know your visit was a wonderful one, and we appreciate you recommending us to future travelers. We hope to welcome you back soon for another enjoyable stay. Faith Kennedy, General Manager

6/10 Okay

Alice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from General Manager on Aug 20, 2019
Alice, we are happy you were pleased with most of our services, but we apologize that your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Faith Kennedy, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from General Manager on Aug 12, 2019
All of us at Seagull Hotel Miami Beach appreciate your fantastic rating. We are glad you had an enjoyable stay and would love to see you again soon. Faith Kennedy, General Manager

2/10 Terrible

Tamara

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Black mold in the tub, carpets were dirty and stinking. Hallway carpets were very dirty as well
Stayed 1 night in Aug 2019
Response from General Manager on Aug 10, 2019
Tamara, thank you for staying with us and taking the time to post a review. We are terribly sorry for the problems with our housekeeping service during your stay. We do have procedures in place to prevent these types of issues. Regrettably, we missed something in our routine while you were here, and for that we apologize. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Faith Kennedy, General Manager

4/10 Poor

Trevor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from General Manager on Aug 8, 2019
Trevor, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Faith Kennedy, General Manager

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities, room comfort
I will not stay here again
The staff was nice but the place should list the price lower due to the smell alone in the lobby.
Stayed 1 night in Jul 2019
Response from General Manager on Aug 3, 2019
Maria, thank you for choosing our hotel on your visit to the area. We work hard to provide a clean and comfortable environment, and we are sorry the smell in the lobby compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will reconsider giving us another opportunity to make it up to you. Faith Kennedy, General Manager

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked out early.
Very grubby, the toilet backed up during our first night of a 2 night stay, we reported it in the morning, still not fixed 4 hours later, we complained and asked for a refund, they refused, we left that day. Appalling hotel, pool area very dirty and untidy.
Stayed 2 nights in Jul 2019
Response from General Manager on Jul 29, 2019
Robert, thank you for your review. We are sorry for the difficulties you experienced with the cleanliness and your room during your stay. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We hope we are able to welcome you back in the future for a more enjoyable experience. Faith Kennedy, General Manager

8/10 Good

andres

Liked: Staff & service, room comfort
Disliked: Cleanliness
Hotel
It was a really nice stay, beds were comfortable but the bathrooms are old and dirty and the faucets don’t work well.
Stayed 2 nights in Jul 2019
Response from General Manager on Jul 29, 2019
Andres, thank you for being our guest at Seagull Hotel Miami Beach. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations with our bathroom. We will share your comments with the appropriate individuals, and they will see where we can make improvements. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Faith Kennedy, General Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view . Great location , you can walk around easily
Stayed 1 night in Jul 2019
Response from General Manager on Jul 28, 2019
Thank you for the kind review of Seagull Hotel Miami Beach. We are delighted you enjoyed your stay, especially our fantastic views and convenient location. Your feedback is the best performance measure we have, so thank you again for taking the time to post your comments. We hope to see you again soon! Faith Kennedy, General Manager

2/10 Terrible

Fredis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby was the only good thing about this place. Everything else, a complete dump! I felt I was staying at a farm place and cheaptickets was no help!
Stayed 5 nights in Jul 2019
Response from General Manager on Jul 27, 2019
Please accept our apologies regarding your unpleasant experience at our hotel. Our number one goal is to ensure each of our guests has a wonderful experience, and we are sorry we fell short this time. Your feedback is very important, and we hope we will have another occasion to provide you with outstanding service should your travels bring you this way in the future. Faith Kennedy, General Manager

2/10 Terrible

Janet

Bad reservation.
I reserved and PAID for a ocean view room and did not get what I had reserved very unhappy with that detail and not so friendly at the front desk.
Stayed 5 nights in Jul 2019
Response from General Manager on Jul 26, 2019
Janet, thank you for being our guest. We are sincerely sorry we were not able to accommodate you in the room of your choice and that you had an unpleasant experience at our front desk. We will share your feedback with the appropriate team to ensure a better service delivery moving forward. We value your business and hope you will give us another opportunity so we can provide you with a satisfactory stay. Faith Kennedy, General Manager

4/10 Poor

Donely, Chicago

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool was the only thing that I can say that I love. But the building needs fixing. We have to change rooms 3 times in a day just because they were not I. Good condition.
Stayed 4 nights in Jul 2019
Response from General Manager on Jul 24, 2019
Donely, thank you for being our guest. We are sincerely sorry you had a disappointing experience with us and that you were unhappy with the condition of our hotel. We are in the midst of our renovation and transformation of our property. On a positive note, we are pleased you enjoyed our beautiful pool. We look forward to sharing our renewed and updated hotel with our guests, so we hope that you will return soon to experience it first hand. Faith Kennedy, General Manager

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was really bad. The reservation was not there and we had to make a new one or leave. It was prepaid so all the more reason to be upset.
Stayed 4 nights in Jul 2019
Response from General Manager on Jul 19, 2019
Thank you for visiting our hotel. We are sorry for the issues you encountered with your reservation and apologize for the unpleasant experience you had at the time of check-in. We will be working with our front desk team to ensure this is not repeated in the future. We also hope you were able to resolve this with the third party reservation site. Thank you once more, and we would love another opportunity to provide you with a memorable stay. Faith Kennedy, General Manager