Outdoor pool, open 9:00 AM to 7:00 PM, free cabanas, pool umbrellas

Reviews of Hotel Arya, BW Premier Collection

3.5 out of 5
Hotel Arya, BW Premier Collection
2889 Mcfarlane Rd, Miami, FL

Reviews

7.8

Good

Rating 10 - Excellent. 422 out of 1009 reviews" "
Rating 8 - Good. 288 out of 1009 reviews" "
Rating 6 - Okay. 136 out of 1009 reviews" "
Rating 4 - Poor. 87 out of 1009 reviews" "
Rating 2 - Terrible. 76 out of 1009 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

nochum

Liked: Cleanliness, staff & service, property conditions & facilities
Room was well appointed. Very nice staff. Very warm and fun area
Stayed 1 night in Mar 2024
Response from Isabel on Mar 20, 2024
Thank you for this great review. We hope to welcome you back again soon!

8/10 Good

Montana

Traveled with family
Liked: Cleanliness, staff & service
We loved the hotel, just wished we would have known ahead of time that the restaurant/bar was under construction. That was a bummer.
Stayed 1 night in Mar 2024
Response from Isabel on Mar 12, 2024
Thank you for taking the time to complete this review. We value your feedback and hope you will stay with us again in the near future.

6/10 Okay

Marly

Liked: Cleanliness
Disliked: Staff & service
Property still undergoing some work, restaurant not ready. Ladies on check in not very friendly. The area around is very nice, with lots of restaurants and places for breakfast.
Stayed 1 night in Mar 2024
Response from Natalie on Mar 8, 2024
Thank you for taking the time to complete this review. We value your feedback and hope to see you again soon.

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Card in room stated cleaning service would be every other. 2 days passed without any cleaning service, or towels
Stayed 3 nights in Mar 2024
Response from Isabel on Mar 7, 2024
Thank you for taking the time to complete this review. We value your feedback and hope to see you again soon.

2/10 Terrible

David

Disliked: Amenities
When I arrived I discovered that the restaurant, the bar were both closed and had been apparently for many weeks. There was also no breakfast available as the restaurant is closed. My loo was faulty and kept running through the night. On check in I was given room1212-1. I then discovered when looking for my room that there were in fact a room 1212 and also a 1212-1 and a 1212-2 which was confusing and I needed to ask which room 1212 was actually mine. Interestingly there is no 13th floor-they might do better to concentrate on the other issues than bad luck numbers. Overall very disappointing.
Stayed 1 night in Mar 2024
Response from Natalie on Mar 8, 2024
Thank you for taking the time to complete this review. We apologize for your less than satisfactory experience. We value your feedback and hope you will reconsider, and stay with us again in the near future.

8/10 Good

Jojo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Isabel on Mar 7, 2024
Thank you for completing this review. We value your feedback and hope to see you again soon.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel room was amazing with incredible views of the water.
Stayed 1 night in Mar 2024
Response from Isabel on Mar 6, 2024
Thank you for this wonderful review! We hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great to have valet parking. Super convenient to lots of eating and shopping!
Stayed 2 nights in Feb 2024
Response from Isabel on Feb 28, 2024
Thank you for this wonderful review! We hope to see you again soon!

6/10 Okay

Sara

Traveled with partner
Liked: Cleanliness
The valet isn’t prompt to greet upon check in. Not knowing if parking was available and waiting for check in made us feel like the car was constantly in the way. We had to move the car repeatedly before knowing that we had to valet the car. The check in process was not prompt making us feel like we were a pain… They brag about their amenities. The restaurant wasn’t open but we were not told nor aware of all available things to do. This place seemed more like a place for residents and/or privately rented rooms. Great location! Great view! Comfortable room!
Stayed 1 night in Feb 2024
Response from Isabel on Feb 27, 2024
Thank you for taking the time to complete this review. We value your feedback and hope you will consider staying with us again in the near future.

4/10 Poor

jeff

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Dirty room for the $500 price per night, you would think that someone would clean the handle of the sliding glass door. It was obvious that no one had cleaned the handle in years, the dirt was caked on. If you cant clean a handle on a door then what else are they not cleaning or changing. We have stayed their for years, every time the Coconut Grove Art Show is going on, but not anymore, the wife and I agreed this is the last time for the Arya!
Stayed 1 night in Feb 2024
Response from Isabel on Feb 25, 2024
Thank you for taking the time to complete this review. We apologize for your less than satisfactory experience. We value your feedback and hope you will reconsider, and stay with us again in the near future.

6/10 Okay

RACHEL

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel should have let guests know that they were no longer serving breakfast because the resteraunt is being renovated. with young kids this was extremely annoying having to go out every day looking for breakfast and paying extra when I had assumed it was going to be included.
Stayed 4 nights in Feb 2024
Response from Isabel on Feb 23, 2024
Thank you for taking the time to complete this review. We apologize for the inconveniences you experienced during your stay and hope you will stay with us again in the near future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent vacation, great views
Stayed 1 night in Feb 2024
Response from Isabel on Feb 22, 2024
Thank you for this wonderful review! We look forward to welcoming you back again soon!

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Natalie on Feb 21, 2024
Thank you for taking the time to complete this review. We value your feedback and hope you will stay with us again in the future.

8/10 Good

Jhon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as expected. Rooms were a bit noisy but then again is Miami.
Stayed 1 night in Feb 2024
Response from Isabel on Feb 19, 2024
Thank you for completing this review. We hope to see you again soon.

2/10 Terrible

Tierra

Liked: Cleanliness
Disliked: Staff & service
ended up with the wrong room and there was no urgency to get me in the correct room.
Stayed 3 nights in Feb 2024
Response from Isabel on Feb 19, 2024
Thank you for taking the time to complete this review. We value your feedback and hope you will stay with us again in the near future.

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Isabel on Feb 19, 2024
Thank you for this great review! We hope to welcome you back soon!

6/10 Okay

Jose

Business traveler, Traveled with partner
Disliked: Staff & service
Very nie location, although the staff tends to be moody, and the rooms are not the nicest (especially the shower). Property needs some renewal, like the elevators). Although they have a parking building of their own, they only offered valet parking at $35/night (I thought it was included).
Stayed 4 nights in Feb 2024
Response from Isabel on Feb 16, 2024
Thank you for taking the time to complete this review. We value your feedback and hope you will stay with us again in the future.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, restaurants is close other than that get place
Stayed 2 nights in Feb 2024
Response from Isabel on Feb 16, 2024
Thank you for completing this review. We hope to see you again soon!

10/10 Excellent

Sade

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything the shower though, the water could’ve been hotter.
Stayed 1 night in Feb 2024
Response from Isabel on Feb 16, 2024
Thank you for completing this review. We value your feedback and look forward to welcoming you back again soon!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are comfortable and staff very helpful and pleasant. Very close to all the shops, restaurants and parks. Premises do not have a bar or restaurant however there are ample choices within 100 yards so really not a problem. Rooms have top class coffee machines to make expresso etc
Stayed 4 nights in Jan 2024
Response from Isabel on Jan 30, 2024
Thank you for this wonderful review! We hope to welcome you back again soon!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a great area...Coconut Grove... great for walking and exploring. Wonderful selection of restaurants. We also arrived in advance of check. I was expecting to store our bags but our room was ready so we got to check in early - really appreciated this. Finally, the rooftop pool was amazing!.
Stayed 1 night in Jan 2024
Response from Isabel on Jan 30, 2024
Thank you for taking the time to complete this review. We hope to welcome you back again soon!

8/10 Good

Jojo

Liked: Cleanliness, staff & service, property conditions & facilities
It was cool
Stayed 1 night in Jan 2024
Response from Isabel on Jan 30, 2024
Thank you for completing this review. We hope to see you again soon.

8/10 Good

Elwood

Stayed 1 night in Jan 2024
Response from Isabel on Mar 20, 2024
Thank you for taking the time to complete this review. We value your feedback and hope to see you again soon.

10/10 Excellent

Rose

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The beds were super comfy. We were able to check in early. Close (walkable) to tons of dining and shopping. Very safe area.
Stayed 1 night in Jan 2024
Response from Isabel on Jan 30, 2024
We're glad you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Cristhian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Isabel on Jan 30, 2024
Thank you for this great review! We hope to see you again soon!

8/10 Good

Fallon

Stayed 4 nights in Jan 2024
Response from Isabel on Feb 13, 2024
Thank you for taking the time to complete this review. We value your business and hope to welcome you back again soon!

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You need a ramp from the front upper level to the street level at the main entrance and exit. I could not manage my luggage from the front exit to the driveway. A ramp would have been very helpful. A gentleman did offer to help me to get my luggage from the front exit to the driveway
Stayed 2 nights in Jan 2024
Response from Isabel on Jan 17, 2024
Thank you for taking the time to complete this review. We value your feedback and hope to see you again soon.

8/10 Good

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel option near shopping, restaurants, and parks. Expensive parking on nearby lots, but otherwise a decent place to spend a night.
Stayed 1 night in Jan 2024
Response from Isabel on Jan 17, 2024
Thank you for taking the time to complete this review. We hope to see you again soon!

10/10 Excellent

Constantine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Rooftop pool and jacuzzi with views of Biscayne Bay. Great balconies with views of Coconut Grove and Coral Gables too. Only negative is elevators take a long time but ok.
Stayed 3 nights in Dec 2023
Response from Isabel on Jan 17, 2024
Thank you for this great review. We hope to welcome you back again soon!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Isabel on Jan 17, 2024
Thank you for taking the time to complete this review. We hope to welcome you back again soon!

10/10 Excellent

Craig

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Isabel on Jan 17, 2024
Thank you for this wonderful review! We hope to welcome you back again soon!

6/10 Okay

Irina

Traveled with family
Stayed 4 nights in Dec 2023
Response from Isabel on Jan 17, 2024
Thank you for taking the time to complete this review. We value your feedback and hope to see you again soon.

8/10 Good

John

Traveled with partner
Disliked: Staff & service
Outstanding location for restaurants and bars. Spacious room. Horrendous staff. Only unfriendly people we met in the Sunshine State.
Stayed 4 nights in Dec 2023
Response from Isabel on Feb 1, 2024
Thank you for taking the time to complete this review. I apologize for your less than satisfactory experience. We hope you will consider giving us another opportunity in the near future to not only meet, but exceed, your expectations.

4/10 Poor

Antonina

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t stay here. Rooms are old and dingy . Poor security . Someone was turning the breakers off in the hallway and they couldn’t do anything , said only maintenance could see security cameras next day . You could her the person turn them off and it would go pitch black . Awful . And the room next door was so loud with a creepy cackling women . Do not recommend . Calling downstairs was useless . Great area though !!!!
Stayed 1 night in Dec 2023
Response from Isabel on Dec 29, 2023
Thank you for taking the time to complete this review. We apologize for your less than satisfactory experience. We hope you will reconsider and stay with us again in the future.

10/10 Excellent

Zoila

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Isabel on Dec 26, 2023
Thank you for this great review. We hope to see you again soon!

10/10 Excellent

Joel

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Isabel on Dec 26, 2023
Thank you for taking the time to complete this review. We look forward to welcoming you back again soon!

4/10 Poor

nikola

Disliked: Staff & service, property conditions & facilities
Late check in.Room not available. Two out of four elevators didn't work. Restaurant completely closed.
Stayed 2 nights in Dec 2023
Response from Isabel on Dec 26, 2023
Thank you for taking the time to complete this review. We value your feedback and apologize for your less than satisfactory experience. We hope you will consider giving us another opportunity in the near future to not only meet, but exceed, your expectations.

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Isabel on Dec 26, 2023
Thank you for completing this review. We value your feedback and hope to see you again soon.

6/10 Okay

Michael

Stayed 1 night in Dec 2023
Response from Isabel on Dec 26, 2023
Thank you for taking the time to complete this review. e value your feedback and hope that you will stay with us again.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Isabel on Dec 26, 2023
Thank you for taking the time to complete this review. We hope to welcome you back again soon.

6/10 Okay

Michael

Stayed 1 night in Dec 2023
Response from Isabel on Jan 17, 2024
Thank you for taking the time to complete this review. We hope to welcome you back again soon.

10/10 Excellent

Yomaira

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Isabel on Dec 26, 2023
Thank you for completing this review. We hope to see you again soon!

10/10 Excellent

Verified traveler

Stayed 4 nights in Dec 2023
Response from Isabel on Dec 26, 2023
Thank you for taking the time to complete this review. We hope you will stay with us again soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from Isabel on Feb 6, 2024
Thank you for completing this review. We hope to welcome you back again soon!

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Isabel on Dec 26, 2023
Thank you for this great review. We hope to welcome you back soon!

4/10 Poor

Karin

Response from Isabel on Feb 13, 2024
Thank you for taking the time to complete this review. We apologize for your less than satisfactory experience and hope you will allow us another opportunity in the near future to not only meet, but exceed, your expectations.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Isabel on Dec 26, 2023
Thank you for taking the time to complete this review. We value your feedback and hope you will stay with us again soon.

10/10 Excellent

Karin, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property management team and their properties are beyond helpful in terms of customer service matters, and the properties themselves are incredibly beautifully decorated, and it feels like a relaxed oasis for someone like me who loves electronic black out windows. It makes me daydream that I owned and lived specifically in room 1017-2 at the Arya Hotel in Coconut Grove. I also stayed in one other of their rooms on the 9th floor and that one too was so cute and the favorite parts for me, is the bathtubs and the optimization of space.
Stayed 1 night in Dec 2023
Response from Isabel on Dec 26, 2023
Thank you for taking the time to write this review. We look forward to welcoming you back again soon!

8/10 Good

John

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Isabel on Dec 4, 2023
Thank you for taking the time to complete this review. We value your feedback and hope to see you again soon!

8/10 Good

Anthony, SAN FRANCISCO

Liked: Staff & service, amenities
Great property the staff was great. The place could be cleaner. The view is amazing. Great hotel to walk the block
Stayed 1 night in Nov 2023
Response from Isabel on Nov 14, 2023
Thank you for taking the time to complete this review. We value your feedback and hope to welcome you back again soon.