Ratings based on 418 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Overpriced

Posted Feb 9, 2015
Pros: The rooms were clean, but nothing fancy.
Cons: When you advertise free transport, it should be free.
Location: The hotel is very close to both the airport and the cruise ship port.
Free transport from airport and to cruise terminal were advertised, but we were charged to go to the cruise terminal.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Naples FL

Posted Jan 24, 2015
Got lost in Miami, girl at front desk talked us in by cellphone!
Comment from Hotel Management
Jan 25, 2015 by Thomas Langone, Hotel Management
Thank you for taking the time to share your feedback regarding your stay at the Springhill Suites Marriott. We pride ourselves on delivering exceptional service and I will share your comments with the team.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Raleigh NC

Clean and comfortable close to everything we need!

Posted Jan 8, 2015
Overall great staff, clean rooms, comfortable beds, good food and drinks and relaxing pool:) Great memories and walking distance to American Airlines Arena.
Comment from Hotel Management
Jan 11, 2015 by Thomas Langone, Hotel Management
Thank you for taking the time to share your feedback regarding your stay at the Springhill Suites Miami Airport East/ Medical Center. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel sketchy neighborhood.

Posted Jan 4, 2015
Kind of a walk to downtown through a bad neighborhood but for the price its a pretty nice and spacious room.
Comment from Hotel Management
Jan 5, 2015 by Thomas Langone, Hotel Management
Thank you for sharing your honest feedback regarding your stay at the Springhill Suites Marriott. We are glad you enjoyed our nice and spacious rooms and our location puts you in the middle of Miami, making it a convenient place to stay. We look forward to seeing you on your next visit to Miami!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom V

Friendly staff excellent costumer service

Posted Jan 2, 2015
Great service,the housekeeper who clean our room was very polite and helpful
Comment from Hotel Management
Jan 5, 2015 by Thomas Langone, Hotel Management
Thank you for sharing your feedback regarding your stay at the Springhill Suites Marriott. I ma glad you enjoyed the service and I will share your comments with the housekeeper. We look forward to seeing you whenever your travels bring you to Miami.
3 out of 5
by A verified traveler

Posted Dec 30, 2014
Decent hotel for anyone who needs to stay next to the Miller School of Medicine, or the hospitals nearby.
Comment from Hotel Management
Jan 1, 2015 by Thomas Langone, Hotel Management
Thank you for sharing your comments about the Springhill Suites Miami Airport east/ Medical Center. I am glad you enjoyed your stay and the convenient location throughout the medical campus.
2 out of 5
Recommended
for Business Travelers
by A verified traveler

comfortable hotel, not very good service

Posted Nov 23, 2014 on Hotels.com
Room was very comfortable, place was convenient for those on business in the medical center. However, waited over an hour for the airport shuttle that never came, told shuttle to the medical center was full after placing our name on the list already, very rude front desk assistance.
Comment from Hotel Management
Dec 1, 2014 by Thomas Langone, Hotel Management
Thank you for taking the time to share your feedback regarding your stay at the Springhill Suites Miami Airport East/ Medical Center. Your comments, both positive and negative help us to ensure we are providing exceptional customer service. I am glad you enjoyed our comfortable rooms and took advantage of our central location. I will work with the team on proper shuttle times for our guests. Thank you again an dwe look forward to seeing you in the future!
5 out of 5
Recommended
for Families
by A verified traveler

EXCELLENT!

Posted Nov 21, 2014 on Hotels.com
I was there as a family member was inpatient at Jackson Memorial Hospital. The hotel & shuttle service were top notch! At a difficult time, they made that part of my trip wonderful!!
Comment from Hotel Management
Nov 23, 2014 by Thomas Langone, Hotel Management
Thank you for sharing your experience with our hotel. We are glad we were able to make your stay enjoyable during these times.
4 out of 5
Recommended
for Personal Event
by Conradfrom queen city

Springhill suites miami stay

Posted Nov 18, 2014 on Hotels.com
My stay was fine. I had no issues. It is in a good location. Not far from beach or airport.
Comment from Hotel Management
Nov 21, 2014 by Thomas Langone, Hotel Management
Thank you for taking the time to review our hotel. I appreciate your feedback as we continue to elevate the guest experience and hope to host you again on your next visit to Miami.
4 out of 5
Recommended
for Business Travelers
by wayne

This traveler left a rating score only Posted Nov 18, 2014 on Hotels.com