Individually decorated, desk, blackout drapes, iron/ironing board

Reviews of Staybridge Suites Miami Doral Area, an IHG Hotel

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 376 out of 944 reviews" "
Rating 8 - Good. 293 out of 944 reviews" "
Rating 6 - Okay. 119 out of 944 reviews" "
Rating 4 - Poor. 68 out of 944 reviews" "
Rating 2 - Terrible. 88 out of 944 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Obrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Mar 16, 2024
Dear Obrian, thank you for your feedback. It's crucial to us. We take this into consideration, and will make the necessary changes so we can ensure our guests are always happy providing them reasons to come back once more. Once again, thank you for your feed back, and I promise you we will work to ensure next time you visit us exceeds your expectations. If there's aspects we can work on, do let us know.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Mar 14, 2024
Dear Cheryl, thank you for your feedback. It's crucial to us. We take this into consideration, and will make the necessary changes so we can ensure our guests are always happy providing them reasons to come back once more. Once again, thank you for your feed back, and I promise you we will work to ensure next time you visit us exceeds your expectations. If there's aspects we can work on, do let us know.

4/10 Poor

Irelis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Mar 13, 2024
Dear Irelis, thank you for your feedback. It's crucial to us. We take this into consideration, and will make the necessary changes so we can ensure our guests are always happy providing them reasons to come back once more. Once again, thank you for your feed back, and I promise you we will work to ensure next time you visit us exceeds your expectations. If there's aspects we can work on, do let us know.

10/10 Excellent

Pedro

Liked: Cleanliness, property conditions & facilities
Excelent
Response from Front Desk Supervisor on Mar 2, 2024
Dear Pedro, thank you for your feedback. It's crucial to us. We take this into consideration, and will make the necessary changes so we can ensure our guests are always happy providing them reasons to come back once more. Once again, thank you for your feed back. We hope to see you again soon!

2/10 Terrible

Leotilde

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Front Desk Supervisor on Feb 28, 2024
Dear Leotilde, thank you for your feedback. It's crucial to us. We take this into consideration, and will make the necessary changes so we can ensure our guests are always happy providing them reasons to come back once more. Once again, thank you for your feed back, and I promise you we will work to ensure next time you visit us exceeds your expectations. If there's aspects we can work on, do let us know.

10/10 Excellent

Aminson

Stayed 1 night in Feb 2024
Response from Lorely on Mar 22, 2024
Thank you for staying with us and for your rating.

8/10 Good

ANDREA

Traveled with partner
Liked: Staff & service
Location nice, hotel needs improvement
Stayed 6 nights in Feb 2024
Response from Cierra on Feb 27, 2024
Thank you for staying with us and taking the time to give us your feedback.

8/10 Good

Petagay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom need updated shower head and toilets. Beds not so great but it'll do. Room 401 fridge made mild cracking sound. Otherwise it was great. Kitchen was a plus after having surgery in rhe area.
Stayed 9 nights in Feb 2024
Response from Cierra on Feb 16, 2024
Thank you for choosing to stay here at the Staybridge Suites. Please note that your feedback is very valuable to us. We will make the necessary changes so we can provide a better experience in the future

6/10 Okay

Roberto

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
No tiene suficiente estacionamiento y es un área oscura para cuando llegas tarde.
Stayed 1 night in Feb 2024
Response from Cierra on Feb 16, 2024
Thank you for choosing to stay here at the Staybridge Suites. Please note that your feedback is very valuable to us. We will make the necessary changes so we can provide a batter experience in the future

8/10 Good

Natalie

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Cierra on Jan 31, 2024
Thank you for your feedback

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cierra on Jan 31, 2024
Thank you for your feedback

4/10 Poor

henry

Disliked: Staff & service, property conditions & facilities
Charged $7 for parking which is a BS add on that should be in the price. No Ice machine...will not stay at this property again.
Stayed 1 night in Jan 2024
Response from Cierra on Jan 27, 2024
Thank you for choosing to stay here at the Staybridge Suites Doral. Please note that your feedback is extremely important to us. We are truly sorry for the issues you have experience with here at the hotel. We will make the necessary changes so we can provide a better experience in the future. Thank you

6/10 Okay

Zega

Disliked: Property conditions & facilities
The city view from the balcony was nice. The room however needs some deep cleaning. Shampoo the carpet, painting, kitchen sink is very dirty..bathroom needs to be upgraded.
Stayed 8 nights in Dec 2023
Response from Cierra on Jan 27, 2024
Thank you for choosing to stay here at the Staybridge Suites Doral. Please note that your feedback is extremely important to us. We are truly sorry for the issues you have experience with here at the hotel. We will make the necessary changes so we can provide a better experience in the future. Thank you

10/10 Excellent

Mara

Stayed 3 nights in Jan 2024
Response from Cierra on Jan 31, 2024
Thank you for your feedback

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Es una de las mejores estadías que hemos tenido en Miami, la señora Luisa del desayuno es muy diligente, paciente y cooperadora. Opinamos que deberían de agregar más personal al equipo de comida y bebida ya que no es suficiente una sola persona! Excelente estadía!
Stayed 6 nights in Dec 2023
Response from Cierra on Jan 31, 2024
Thank you for choosing to stay with us. We are happy you enjoyed your stay and hope to see you salon

10/10 Excellent

Betty

Stayed 1 night in Dec 2023
Response from Cierra on Jan 31, 2024
Thank you for your feedback

2/10 Terrible

Heather

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cierra on Jan 31, 2024
Thank you for your feedback

8/10 Good

Ronal

Response from Cierra on Feb 16, 2024
Thank you for choosing to stay here at the Staybridge Suites.

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023
Response from Cierra on Jan 31, 2024
Thank you for your feedback

4/10 Poor

Sabrina

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
This hotel needs a lot of work! You can tell that it is an older hotel, and they tried to do a few things to make it more modern. I booked two rooms with balconies for a 2-week stay, and the A/C in one of the rooms clogged the first night we were there and completely soaked the carpet. My mom had to switch rooms (to one without a balcony), and we were only offered a refund equivalent to one night's stay. The refund should've covered the whole 2 weeks since I paid for two rooms with balconies and didn't get what I paid for! The free breakfast was awful! The eggs were cold and had no taste, and there was rarely any breakfast meats such as sausages or bacon. If there was bacon, it was just a few slices, and you were lucky if you got any. The staff didn't stay on top of what was running low; things would run out, and you always had to look for someone to replenish the items. In addition, there weren't very many other breakfast food options. This hotel also advertised free laundry facilities, but there were only 4 machines (two washers and two dryers), and three of the machines were broken during my 2-week stay. I ran into one of the maintenance workers in the elevator once, and he himself told me that the hotel needs a lot of repairs. There are a few other things I could complain about, but I would not stay at this hotel again, nor would I recommend it.
Response from Cierra on Dec 24, 2023
Thank you for staying with us and taking the time to give us your feedback. We appreciate you for staying with us and sorry for the issues you experience. Please note we will make the necessary changes so we can provide a better experience in the future

6/10 Okay

Asa

Liked: Cleanliness, staff & service
Stayed 8 nights in Dec 2023
Response from Cierra on Jan 31, 2024
Thank you for your feedback

2/10 Terrible

Frances

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever!!!!!!!!
It was the worst experience I ever had in my life. Nothing worked all the washing machines and dryers were broken. The food was no good. The rooms were dirty and up need updating I wouldn't go there. I give it a zero stars.
Stayed 6 nights in Nov 2023
Response from Cierra on Dec 17, 2023
Thank you for your feedback. Please note that feedback is very important to the hotel we do apologize for the inconveniences that you faced here. We will take this into serious consideration and make the necessary changes so we can provide a better experience in the future. .

2/10 Terrible

Kerine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Cierra on Feb 5, 2024
Thank you for staying with us and taking the time to give us your feedback. We are truly sorry for the issues you've experienced. We appreciate you for staying with us and will use you feedback to make the necessary changes to provide a better experience

10/10 Excellent

Nyasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Cierra on Jan 31, 2024
Thank you for your feedback

8/10 Good

Terence

Stayed 4 nights in Nov 2023
Response from Cierra on Jan 31, 2024
Thank you for your feedback

10/10 Excellent

Kenrick

Liked: Cleanliness, staff & service, property conditions & facilities
Pls if they can put another help when having breakfast in the morning.the gentleman is doing his best but he cannot give the service alone.he is doing his best to provide everyone but itis too much for him.in the past they where 2 person but the hotelstaff made bad change.
Stayed 6 nights in Nov 2023
Response from AGM on Dec 10, 2023
Kenrick Thank you so much for your feedback your feedback is very important to the hotel we would take this into consideration once again thank you .

8/10 Good

MARIA

Traveled with family
Liked: Cleanliness, staff & service, amenities
The breakfast could be better, and have more varieties of food. Need nore staff. Only one washing machine working and the only dryer is not working and that is offered as a complementary service
Stayed 8 nights in Nov 2023
Response from AGM on Dec 6, 2023
Good Evening MariaThank you so much for your feedback your feedback is very important to the hotel want to start off by apologizing for the inconveniences and inconveniences that you have encountered threw out your stay we are going to take this into consideration Once again we do apologize

8/10 Good

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

bharti

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Nov 2023
Response from Cierra on Jan 31, 2024
Thank you for your feedback

8/10 Good

Volodymyr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like they scheduled a construction work on Thanksgiving weekend without notice or discounts and it was really loud so you can't stay in the room for the whole day. The breakfast was Ok but something is always missing... Staff was friendly and helpful. I like this hotel.
Stayed 6 nights in Nov 2023
Response from Cierra on Nov 28, 2023
Thank you for staying with us and taking the time to give us your feedback. We appreciate you for staying with us and will take your feedback to improve in the future.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The amount of food at breakfast time was no enough for the people that stay at hotel, finished so early, about the carpet, be careful with musty smell for the rain.
Stayed 2 nights in Nov 2023
Response from Cierra on Nov 27, 2023
Thank you for choosing to stay here at the Staybridge Suites Doral Area. Please not that your feedback is important. We will make the necessary changes so we can provide a better experience in t he future

2/10 Terrible

Khadijah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023
Response from Lorely on Nov 25, 2023
Thank you for staying with us.

6/10 Okay

Omamogho

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great complimentary breakfast, friendly and responsive staff. Property looks fairly old, it smells musty and you find surface dust in the unit.
Stayed 4 nights in Nov 2023
Response from AGM on Nov 20, 2023
Good Afternoon Thank you so much for your feedback your feedback is very important to the hotel We are glad you enjoyed your stay but had some inconvenience with some smells in the room we will take this in consideration once again thank you for your feed back and have a great day .

6/10 Okay

Jholy

Stayed 1 night in Nov 2023
Response from Lorely on Nov 25, 2023
Thank you for staying with us.

10/10 Excellent

KERLIFE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lorely on Nov 25, 2023
Thank you for staying with us and for your rating.

10/10 Excellent

Valerie

Stayed 2 nights in Oct 2023
Response from Lorely on Nov 25, 2023
Thank you for staying with us and for your rating.

6/10 Okay

Ignacio

Traveled with pets, Traveled with family
Clogged shower and noisy toilet
Stayed 2 nights in Oct 2023
Response from Cierra on Oct 23, 2023
Thank you for choosing to stay here at the Holiday Inn Doral Area. We are truly sorry for the issues you have experience with the room. We will make the necessary changes so we can provide a better experience in the future.

2/10 Terrible

Karen

Stayed 7 nights in Oct 2023
Response from Lorely on Nov 25, 2023
Thank you for staying with us.

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel accommodated a last minute reservation after my previously selected hotel did not honor my reservation. The property was clean and safe.
Stayed 1 night in Oct 2023
Response from Cierra on Oct 14, 2023
Thank you for choosing to stay here at the Staybridge Suites Doral Area. We are truly happy you enjoyed your stay and hope to see you soon.

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location in doral.
Stayed 5 nights in Sep 2023
Response from Cierra on Oct 14, 2023
Thank you for choosing to stay here at the Staybridge Suites Doral Area. We are truly happy you enjoyed your stay and hope to see you soon.

2/10 Terrible

Kourage

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I was there 15 min. in the room found roaches and when I went to check out, front desk was rude. Charged me for an entire day and would not give me a complete refund.
Stayed 6 nights in Oct 2023
Response from Cierra on Oct 14, 2023
Thank you for choosing to stay here at the Staybridge Suites Doral Area. We are truly sorry for issue you have experience here at the hotel. Your feedback is extremely important and we will make the necessary change so we can provide a better experience

8/10 Good

Leticia G Espinoza

Stayed 4 nights in Sep 2023
Response from AGM on Sep 21, 2023
Thank you for rating your recent stay with us.

4/10 Poor

Robert

Traveled with family and small children
Disliked: Cleanliness
Issues with Elevator never solved. Needed to go to Reception each time to have someone activate elevator for me as my card did not work
Stayed 3 nights in Sep 2023
Response from AGM on Sep 11, 2023
We apologize that there was this issue. Unfortunately, we are dependent on the lock company to come to the hotel to fix the issue. We hope you will try us again and see this stay was an exception.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2023
Response from AGM on Sep 5, 2023
Thank you for rating your stay. We are pleased that you enjoyed our hospitality. We hope to be of service again the next time you are in Miami.

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from AGM on Sep 4, 2023
Thank you for rating your stay. We are pleased you enjoyed our hospitality.

10/10 Excellent

Aura

Stayed 1 night in Aug 2023
Response from AGM on Sep 19, 2023
Thank you for rating your stay.

10/10 Excellent

Fareed, Carle Place

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Quiet and restful. Extremely clean.
Stayed 4 nights in Aug 2023
Response from AGM on Aug 28, 2023
Thank you for rating your stay. We are pleased that you had an enjoyable stay and hope we can be of service again sometime in the near future.

6/10 Okay

Raul

Traveled with family
Disliked: Property conditions & facilities
Clean room
Stayed 3 nights in Aug 2023
Response from AGM on Aug 25, 2023
Thank you for taking the time to rate your stay.

10/10 Excellent

Natacha

Stayed 1 night in Aug 2023
Response from AGM on Sep 11, 2023
Thank you for rating your stay.

10/10 Excellent

Trudy

Traveled with family
Liked: Cleanliness, staff & service, amenities
I loved the staff especially at Checkin. Very friendly made us feel welcomed.
Stayed 1 night in Aug 2023
Response from AGM on Aug 24, 2023
Thank you for commenting on your stay. We are pleased that you enjoyed the hospitality of our staff. We hope you return to us next time you are in Miami.