Ratings based on 850 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.3 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Jan 15, 2024
Everything is amazing can’t wait to come again 2024!
by A verified traveler
Posted Nov 18, 2023
shower was cold had to beg for towels { 6 people 4 towels} unit was very old
by A verified traveler
Posted Oct 15, 2023
by A verified traveler
Posted Aug 14, 2023 on Orbitz
Hi, air condition in 2nd room did not work while on my full stay, maintenance came each day to try to fix it and it never worked, they could not get it to work for more then 20 min, kids sweat each night, very not helpful staff when complained.
by A verified traveler
Posted Jul 8, 2023
Love the place!
Comment from Hotel Management
Jul 9, 2023 by Customer Service, Hotel Management
Thanks for sharing this perfect rating, Genee!We're thrilled to hear you enjoyed your stay at The Alexander - All Suite Oceanfront Resort! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
by A verified traveler
Posted Jun 20, 2023
When we come in town this is our go to spot, home away from home
Comment from Hotel Management
Jun 20, 2023 by Customer Service, Hotel Management
Olivia, thank you for choosing The Alexander - All Suite Oceanfront Resort as your go-to spot in town! It is truly an honor to be considered your "home away from home." Our team is dedicated to providing exceptional service and accommodations to ensure that all of our valued guests feel right at home throughout their stay.We hope to have the opportunity to welcome you back in the near future, so you can continue to experience all the amazing amenities our resort has to offer. Safe travels and see you soon!
by A verified traveler
Posted Jun 13, 2023 on Hotels
Comment from Hotel Management
Jun 14, 2023 by Customer Service, Hotel Management
Thank you for the great rating, Olivia!It's excellent you enjoyed your time at The Alexander - All Suite Oceanfront Resort so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
by A verified traveler
Posted May 7, 2023
Comment from Hotel Management
May 27, 2023 by Customer Service, Hotel Management
We appreciate the feedback, Beatriz.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.
by A verified traveler
Not worth the money…
Posted Apr 30, 2023 on HotelsWas very outdated lots of repairs that needed to be made. The worst part of the room how the condition of the a/c not sure they have ever changed it. Made it very hard to breath.
Comment from Hotel Management
May 1, 2023 by Customer Service, Hotel Management
We appreciate you taking the time to share your concerns with us, Michael.We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
by A verified traveler
Posted Apr 5, 2023
Only one hot tub was heated. Pool very nice. Beachfront service excellent. Nice and classy hotel but room in need of maintenance. Paint chipping in bathroom, one hallway light out, area rug disgusting dirty, master bath tub/shower faucet broken and could not use. We found a safety pin open on the floor, Bobby pins in the bathroom shower and area rug, sticker on area rug, dental floss on area rug, and sand in the ceramic floors. Nice free trolley pick up across street. Drop off in front of hotel.
Comment from Hotel Management
Apr 5, 2023 by Customer Service, Hotel Management
Thank you for sharing your thoughts with us, Cynthia.We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps are erased for our future guests.Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know.
