Ratings based on 373 Verified Reviews
They paid and stayed. We double-checked.
2.7 Room cleanliness
2.7 Service & staff
2.7 Room comfort
2.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from California
Nice hotel close to the beachPosted Aug 25, 2014
My family has enjoyed the hotel with swimming pool and the beach. The only problem is there is no parking place. We have to pay $30.00 per day to park accross street parking building.
by A verified traveler from cerecer
4 daysPosted Aug 21, 2014
They forgot to clean my room after calling . Was told they would clean my hotel after 2 day they only replace my towel? I didn't even call again .
by A verified traveler from ca
Too noicyPosted Aug 18, 2014
Cons: Lobby service
Dont like the hotel, bad lobby service very noicy hotel
by A verified traveler from houston tx
Bad hotel next to the beachPosted Aug 18, 2014
My experience with this hotel is not good, everything when wrong since the beginning I get there no there's no good parking space.nice lobby , next to beach but just BAD rooms period...
by A verified traveler from raleigh,nc
Never stay here!!!! It's a dump!!!Posted Aug 13, 2014
I will never stay at this hotel again, the room look nothing like the picture, the hotel lobby is the only thing that look like the pictures. I guess if you gong speak Spanish there rude to you. Couldn't not check in the room until after 4pm, bug that nog what they stated when I called to make a reservation , everyone in the lobby was waiting to check in!!! And there are all thus hidden fees that not mention on Expedia or even when you call the so called resort !!!! I never been to a resort like this dump!!!! DO NOT WASTE YOUR MONEY!!!!! I paid it if money to stay here and it was nothing what I expected!!!
by A verified traveler from mn
Won't go backPosted Aug 6, 2014
for Everyoneby A verified traveler from orlando fl
Posted Aug 5, 2014
Didn't know about the $30 a day parking in advance it was a real surprise. .
by A verified traveler from miami
Good location terrible servicePosted Aug 5, 2014
Where to start, parking was at a lot across the street $30 per day,no valet. Security guards where rude and did not speak English or new the hotel policies. No coolers allowed anywhere in hotel. The room carpet was dirty and smelled. The hotel is old and not well kept. I ended up leaving to another hotel.
by A verified traveler from Texas
Old hotel close to the beachPosted Jul 28, 2014
Pros: The pool and beach were great, staff was numerous and helpful.
Cons: Upgrade the rooms!
Location: On the beach and in the middle of American Cuba.
We arrived at 1100 AM, and they could not check us in until 400PM, so they let us have assess to the pool and beach and held our luggage. At 330 PM we got into our room, and it was terrible! The carpet is old and frayed, the bathroom door was stuck shut, the air conditioner was either all on or all off.
for Everyoneby A verified traveler from Rhode Island
Beautiful pool and access to the beach was perfectPosted Jul 24, 2014
My overall experience was great my only issue was parking. The parking was a huge inconvenience. I had to wake up very early to move my car for fear of getting a ticket. The room had electrical issues the outlets were not working properly as well as the internet being extremely spotty.