Ratings based on 444 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
61% of guests recommend
2.7 Room cleanliness
2.7 Service & staff
2.7 Room comfort
2.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, AB

Close to the beach, great location!

Posted Nov 18, 2014
Rather nice hotel, the pool was very dirty though. Good price for a mid week stay. TV barely worked, was very fuzzy, but hotel staff were wonderful. I would recommend staying here.
5 out of 5
Recommended
for Couples
by A verified travelerfrom toronto, canada.

great hotel, beautiful pool area.

Posted Nov 17, 2014
Pros: cleanliness, location, quick check in.
Cons: washroom- no counter space; closets too small, not enough hangers.
excellent experience. A little crowded at main entrance and lobby( Tae Kwondo Tournament). Overall very satisfying.
3 out of 5
by A verified traveler

Posted Nov 10, 2014
Check in is too late & check out is too early . This was far from the main strip .
1 out of 5
by A verified traveler

Very disappointed

Posted Nov 7, 2014
The hotel is very old and has not been updated since the Beattles trip in 1964. The swimming pool is not clean, the breakfast was not included and they charge you for the umbrella in the beach. The sun of Miami saved our vacations and I would not recommend this hotel.
1 out of 5
by A verified travelerfrom Los Angeles, CA

Very different from the pictures! Don't stay here!

Posted Nov 4, 2014
Pros: None
Cons: Everything
Location: Drive down to the South Beach
First, room was Okay but the coffee maker was sOoooOo dirty that has filthy water with disgusting stuff running around the water inside. Also, show room does not have curtain just half glass blocks above the bath tub. The room phone didn't work and the 500ml bottle cost $6!!! The hallway looks creepy and the water pool is very small with lots of forms caused from putting so much chlorine.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Baltimore, MD

Perfect location, beautiful hotel & great staff

Posted Nov 3, 2014
Pros: I love the staff, the way each room is decorated, the lobby is gorgeous, the pool & hot tub are huge.
Cons: Maybe to extend the hours the pool & hot tub are open to 24 hours?
Location: There is a Walgreens directly across the street which is very convenient & plenty of clothing & cute little cafe's any direction you choose to walk.
We have been to several other hotels in Miami but once we found The Deauville we have not & will not stay anywhere else. The hotel is beautiful, the staff is very helpful, friendly & always has a smile to greet you with. The staff always greets my husband & myself by our names as soon as they see us arrive because they make it a point to remember faces & that really makes a guest feel special. I would recommend this hotel & only this hotel to anyone who asked. We will not stay anywhere else. The pool, hot tub & outdoor bar are beautiful & the walk to the beach isn't really a walk at all, just a few steps really.
1 out of 5
by A verified travelerfrom chicago

Posted Oct 30, 2014
If you park your car within the hotel, $50; if you decide to park cross the street, they told you that you have to pay here and it is $30, when actually the parking lot charge only $20. very very bad experience. They are not professional. They do not have any microwave in the entire hotel that you can use. Sucks! Things are old as well. not very clean at all. no breakfast.
Comment from Hotel Management
Nov 4, 2014 by Colin Gold, Hotel Management
Dear Anson, Thank you for taking the time to share your experience with us. Please accept my apologies for our team being unprofessional during your visit. This is unacceptable. We will share your comments with the entire staff in an effort to improve the service we provide. We appreciate your feedback regarding the parking prices. Parking is limited on Miami Beach and we were able to make arrangements and obtain covered parking for our guests with unlimited in and out nightly privileges. The hourly and nightly parking rates are in line with the large Miami Beach parking demand. The overnight rates are $30 for our guests, and this is the lowest rate available at this garage for overnight parking. Yet, we still understand your disappointment with the price point offered. The Deauville Beach Resort regards guest satisfaction as our number one priority. We would like the opportunity to serve you again in the future, where I am sure it will be an improved experience. Thank you again for your comments. Colin Gold General Manager
3 out of 5
Recommended
for Families
by A verified travelerfrom South America

Nice staff, nice beach

Posted Oct 27, 2014
Pros: The beach and the location.
Cons: The building and the rooms.
Location: The location was great because two buses pass two blocks away to go to South Beach. On the way back they leave you at the hotel door.
The staff was kind and helpful with directions and any other question. We were given a free upgrade to an Ocean View room and I will always be grateful for that because I was going with my two children for the first time to Miami. The hotel just needs to be painted and maintained to look its best. The lobby is great, but old tapestry and lacks better design. The beach was very nice. Its a very good hotel to go with family.
Comment from Hotel Management
Oct 30, 2014 by alicia, Hotel Management
Hello Carolina, We truly appreciate your excellent review! Thank you for taking the time to share your guest experience. We are very happy to know that you enjoyed the upgrade to the Ocean view room. I am delighted to read that your two children enjoyed their time here as well. I hope they had a great time at the pool deck and at the beach club as well. Our goal is for every family to visit our resort and have the best time ever. The comfort of our guests is our top priority. We look forward to having you as our guest again in the near future! Kind Regards, Mai Bonillo Guest Relations Manager The Deauville Beach Resort
1 out of 5
by A verified travelerfrom new york

The room was not clean

Posted Oct 22, 2014
I hate it! We paid over $100 for the night and we had a very bad experience The entrance was very nice looking but when you go to the elevator that's when you start seeing the difference. The room was not properly clean, bathtub had hairs on the wall, the menu papers had info that other guest wrote it and the sheets was not clean! They used a stained sheets to make the beds and the host guys are desperate for tips. They tell you in advance about their tips. I personally won't recommend this hotel for nobody!
Comment from Hotel Management
Oct 26, 2014 by alicia, Hotel Management
Dear Bad from New York, We use our guest feedback as a tool to improve. We share all guest comments with our team and this guides us on improving the level of service we provide. I only wish we had an opportunity to rectify the issues experienced while you were with us. I assure you that had I been informed that you were ultimately displeased at any point during your stay I would have personally accommodated you in any way possible. I cannot apologize to you enough for your experience at the hotel during your stay I appreciate you taking the time out of your schedule to write your review. We would also like to inform you that we have a new management in place who recently invested in updating the entire property. We truly value all of our guests’ opinions. We would truly like an opportunity to earn your business again in the near future. Perhaps you will give us another chance in the future? Thank you again for staying with us here at the Deauville Beach Resort. Kind Regards, Mai Bonillo Guest Relations Manager The Deauville Beach Resort
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto/New York

Ok but dismal

Posted Oct 21, 2014
Pros: We liked size of the room, the location, the beach area, the pool and thats about it
Cons: So our suggestion would be to revamp the hotel to give it more light and some brighter colors. The should also redo the rooms, new carpets etc...
Location: The location was great, lots of little small restaurants, grocery accross the street, ihop and beach was great
The overall hotel was just okay for us. The room was large enough but the actual bathroom required some work. The view was okay. It does not look like whats shown online. The hallways were a bit too dark and worn out. The lighting was poor. The poolside hotel bar was run down and looked like it needed a makeover. The pool looked great and the actual grounds was beautiful. The staff for most part were friendly.
Comment from Hotel Management
Oct 23, 2014 by alicia, Hotel Management
Hello Rhonda/ Andy, Thank you so much for taking the time to share your guest experience. We are happy to hear that you enjoyed our beachfront pool deck as well as our spacious accommodations. Customer service is our top priority and we value your feedback. We will use your comments as a way to better understand the needs of our valued guests. We hope to have an opportunity to serve you again in the near future. We share all guest comments with our team and this guides us on improving the level of service we provide. Kind Regards, Mai Bonillo Guest Relations Manager The Deauville Beach Resort