Ratings based on 642 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
68% of guests recommend
2.8 Room cleanliness
2.7 Service & staff
2.7 Room comfort
2.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Bom

Posted Dec 18, 2014
O hotel é muito bom. Para quem quer comprar ir aos parque e não se preocupar com a volta para o hotel. Estava acima das expectativas.
Comment from Hotel Management
Dec 20, 2014 by Colin, Hotel Management
We are happy you enjoyed your stay with us and hope that you will visit The Deauville again on your next trip to Miami Beach. Wishing you all the best in your travels! Sincerely, Colin G. General Manager
1 out of 5
by A verified travelerfrom Toronto

Unless you are 18 years old!!

Posted Dec 18, 2014
Pros: Nothing
Cons: Tear it down, and build a new one!!
Location: Its in the ghetto!!!
Do not stay here....it is only for young kids, and it is so loud, when people close their room doors, they slam them! I got woken several times through out the night!!! You can hear everything through the walls, the rooms have gross carpet, the bathroom was gross!!! Spend more money and stay in a nicer hotel!!! Trust me!!
Comment from Hotel Management
Dec 20, 2014 by Colin, Hotel Management
Dear Nancy, I'm very sorry that you were disturbed during the night by loud guests nearby. My apologies! We value your opinion and are taking steps to amend the situation. The Deauville is now under new management and undergoing renovations. If you experience any problems during a stay, please contact our management immediately so that we can quickly remedy the situation and ensure your time here is enjoyable. We would like the opportunity to serve you again in the future and wish you all the best in your travels! Sincerely, Colin G. General Manager
2 out of 5
by A verified traveler

Out dated hotel

Posted Dec 17, 2014
The hotel must have been nice in its' hay day. Unfortunately that time has long since passed. Outdated And not very fresh.
Comment from Hotel Management
Dec 17, 2014 by Colin, Hotel Management
I am very sorry to hear about your negative experience and sincerely apologize that our rooms did not meet your expectations. Thank you so much for taking the time to comment. We value your opinion and have taken steps to amend the situation. The Deauville is now under new management and undergoing renovations. If you experience any problems during a stay, please contact our management immediately so that we can quickly remedy the situation and ensure your time here is enjoyable. We would like the opportunity to serve you again in the future and wish you all the best in your travels! Sincerely, Colin G. General Manager
2 out of 5
by A verified traveler

Posted Dec 13, 2014
Cons: Dull rooms, cleanliness and broken vending machines.
The only good thing about this hotel is that it is close to the beach.
Comment from Hotel Management
Dec 17, 2014 by Colin, Hotel Management
I apologize that our rooms and amenities did not meet your expectations. Nothing is more important to us than the positive experiences of our guests at The Deauville. We have recently undergone a change in resort management, in addition to hiring new employees in order to ensure exemplary customer service and training to all members of our team. If you experience any problems during a stay, please contact our management immediately so that we can quickly remedy the situation and ensure your time here is enjoyable. We hope you will consider our resort on your next trip and be pleased by the improvements made. Sincerely, Colin G. General Manager
2 out of 5
by A verified travelerfrom MIAMI BEACH

BEL HOTEL MAIS UN PETIT RELOOK DES CHAMBRES PORTI

Posted Dec 12, 2014
Pros: L ACCUEIL LE SOURIRE
Cons: LES CHAMBRES SONT PROPRES MAIS LA DECO DATE UN PEU VEILLOT
Location: ALLER AU SUD DE MIAMI BEACH C EST LA QUE VOUS TROUVERAIS TOUT LE DEAUVILLE EST UN PEU TROP AU NORD MILIEU IL FAUT PRENDRE BUS OU TAXI POUR VOIR LE VR
JUSTE A PREVOIR UN PRIX? EN PLUS POUR L ACCES AUX PRESTATIONS QUE JE PENSAIS ETRE PRIS EN COMPTE PUISQU ON LA PHOTO ET LE DESCRIPTIF SUR VOTRE PUB MONTRE UNE PISCINE SALLE DE SPORT ETC A LA FIN DUN SEJOUR VOUS PAYE ENPLUS CE SERVICE QUI EST INSCRIT EN GRAND DERRIERE LE COMPTOIR MAIS MALHEUREUSEMENT LA RESERVATION EST FAITE ET LES CLIENTS SONT SURPRIS DOMMAGE CAR LE RESTE EST BIEN SAUF QU IL FAUT RESORTIR AUTAMATIQUEMENT POUR TOUS LES CLIENTS DE L ARGENT
Comment from Hotel Management
Dec 15, 2014 by Colin, Hotel Management
Dear Sylviemarie,, Here at The Deauville we understand that vacation is a time for relaxation and escape from daily concerns, so we greatly apologize that you felt irritated by additional fees that seemed hidden. Our number one priority is guest satisfaction, so we have taken your comments into consideration. Rewording resort policies to be more clear and adjusting current parking options are just two aspects we are evaluating during ongoing resort changes I hope you will consider The Deauville on your next Miami Beach vacation to see our improvements Sincerely, Colin G. General Manager
1 out of 5
by A verified travelerfrom Miami Florida

nice close to beach

Posted Nov 24, 2014
Pros: it was very old and antiquated.
Cons: improve on the rooms and the bathrooms.
Location: location Collins Avenue, not too many things around to do.
i did not like this hotel at all, it was old and our bathroom toilet made a whisteling noise day and night each time u flushed it. we had to ask for face clothes and the maid service was terrible, we sat right there and saw her mop the floor and let the two pennies that were there for two days there. the staff people were not very accomodating and were very impolite to us. the bathroom door was raised about 3 inches of the floor and there was no stoppers in the sink and they used rubber stoppers in the bathtub. very old and for the price that we paid i would not go back there again, nor would i invite my friends to go there either.
Comment from Hotel Management
Dec 11, 2014 by Colin, Hotel Management
Dear Virginia, I apologize for your negative interaction with our staff and that our rooms did not meet your expectations. Nothing is more important to us than the positive experiences of our guests at The Deauville. We have recently undergone a change in resort management, in addition to hiring new employees in order to ensure exemplary customer service and training to all members of our team. If you experience any problems during a stay, please contact our management immediately so that we can quickly remedy the situation and ensure your time here is enjoyable. We hope you will consider our resort on your next trip and be pleased by the improvements made. Sincerely, Colin G. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2014
Very nice staff, rooms were ready early. Pretty resort and location. Just not the cleanest hotel. Bathroom floors were not mopped, and there was dust/dirt in the corners of the floor. If the cleanliness picks up it'd get a better score.
Comment from Hotel Management
Dec 16, 2014 by Colin, Hotel Management
Dear Amy, I am very sorry to hear about your negative experience and sincerely apologize that our rooms did not meet your expectations. Thank you so much for taking the time to comment. We value your opinion and have taken steps to amend the situation. The Deauville is now under new management and undergoing renovations. If you experience any problems during a stay, please contact our management immediately so that we can quickly remedy the situation and ensure your time here is enjoyable. We would like the opportunity to serve you again in the future and wish you all the best in your travels! Sincerely, Colin G. General Manager
2 out of 5
by A verified traveler

dated

Posted Nov 19, 2014
Way to expensive for what you got to many extra fees
Comment from Hotel Management
Dec 11, 2014 by Colin, Hotel Management
Here at The Deauville we understand that vacation is a time for relaxation and escape from daily concerns, so we greatly apologize that you felt irritated by additional fees. Our number one priority is guest satisfaction, so we have taken your comments into consideration. Rewording resort policies to be more clear and adjusting current parking options are just two aspects we are evaluating during ongoing resort changes I hope you will consider The Deauville on your next Miami Beach vacation to see our improvements. Sincerely, Colin G. General Manager
1 out of 5
by A verified travelerfrom Alabama

Posted Nov 19, 2014
Pros: Drinks and Breakfast buffett
Cons: Staff and enthusiasm to help guests. Rooms updated and cleaned.
Location: Loved pizza restaurant across the street. Great Food & service.
Very dissatisfied with hotel, accommodations & cleanliness. Arrived late or probably would have left. Our room had a bug on the wall and several on the carpet. We had only a sheet on our bed and it was our understanding that we had a mini refrig but didn't have one. Husband went to front desk and asked them to clean our room properly the next morning. He wouldn't take off his socks because carpet looked filthy. Room was "cleaned", but husband went back down because the dead bugs were still on the carpet and on wall. Felt like everyone wanted to be tipped for everything. Restaurant & Tiki Bar staff (Andres) were fabulous!!! Food and drinks were great awesome!
Comment from Hotel Management
Dec 11, 2014 by Colin, Hotel Management
Dear Vikki, I'm glad to hear that you enjoyed our food and drinks. Andres was thrilled to hear your positive feedback! However, I apologize that our rooms did not meet your expectations. The situation that you experienced is unacceptable. We are taking steps to amend the situation. Deauville Beach Resort is now under new management and undergoing ongoing renovations. If you experience any problems during a stay, please contact our management immediately so that we can quickly remedy the situation and ensure your time here is enjoyable. We’d like the opportunity to serve you again and wish you all the best in your travels! Sincerely, Colin G. General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, AB

Close to the beach, great location!

Posted Nov 18, 2014
Rather nice hotel, the pool was very dirty though. Good price for a mid week stay. TV barely worked, was very fuzzy, but hotel staff were wonderful. I would recommend staying here.
Comment from Hotel Management
Dec 11, 2014 by Colin, Hotel Management
Dear Kristin, I'm so glad to hear about your great experience with our staff. We have recently undergone a change in resort management, in addition to hiring new employees in order to ensure exemplary customer service and training to all members of our team. But I am very sorry to hear about your negative experiences in regards to our amenities. We are taking steps to improve our amenities experience at the resort. I hope you will consider our resort on your next trip and be pleased by the improvements made. Sincerely, Colin G. General Manager