Ratings based on 344 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Not exactly a VIP hotel

Posted Aug 1, 2015
No ironing board or iron in our room. There was supposed to be one. And we requested microwave to use or one to rent out to reheat our food but they did not have microwaves. Our a/c went out in our room. An engineer came to fix it quickly. The staff was wonderful and the hotel was clean though.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location and amazing pools

Posted Jul 30, 2015
Pools were amazing and easy access to beach make his property a great choice for the great family vacation Hotel staff was in most part lack experience
5 out of 5
Recommended
for Everyone
by A verified traveler from Queens, New York

Birthday week getaway with mom 8nights/9days

Posted Jul 30, 2015
Pros: The 2 pools, pool bar/restaurant with the BBQ on weekends & it's a beach front hotel. With a well respectful staff always well to help out.
Location: Right in the middle of South Beach. Walking distance to all restaurants, shopping aka Lincoln Rd mall, Collins & Washington Ave & of course Ocean Dr..
Been going to South Beach, Miami in July for the last 12 years but 1st time staying at the national hotel. We have nothing bad to say about the hotel, as we arrived via cab we were greeted by the bell men opening the doors & taking our luggages to the lobby till we checked out on our last day. All went well on our stay & the hotel staff was great with us, asking us if everything is good, any problems, to greeting us in the morning, noon & evening.
2 out of 5
by A verified traveler from new york

Nice pool & beach

Posted Jul 28, 2015
A lot of hidden fees. On top of the $2500 I paid to stay they wanted to take $100 more per night + $19 per night!!!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Yorba Linda, CA

Great location. Close to beach and shops and rest.

Posted Jul 27, 2015
Excellent staffs, they are very friendly and helpful. Just a bit old hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta,GA

Very nice hotel

Posted Jul 27, 2015
I had an amazing experience at this hotel. The room was comfortable and spacious enough for my boyfriend and I. The pool and staff were amazing as well. My favorite was the breakfast, the french toast is to die for.
3 out of 5
by A verified traveler

Posted Jul 21, 2015
INTERNET SERVICE VERY DIS-FUNCTIONAL. FRONT DESK NOT HELPFUL. UNABLE TO OBTAIN ICE WITHOUT CALLING ROOM SERVICE AND WAITING. UNABLE TO CONTROL TEMPERATURE OF AIR-CONDITIONING IN ROOM. ROOM ALWAYS TOO COLD. SERVICE STAFF AT BREAKFAST VERY SLOW AND UNCARING.
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Close to everything

Posted Jul 21, 2015
This is a nice boutique hotel. Close to everything so no need for a car. The hotel was clean. A bit small but that's to be expected from these types of hotels. The pool area is great! The only issues were that of staff. We called the front desk and were told someone had to bring us ice since there are no ice machines. We never got it. Also, the pool is open 24 hours but we were told it closed at 10. I had to go all the way downstairs to speak to someone in person to confirm the pool was still open. It would help of the front desk was aware of the hotel policies.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mobile Al

Nice 5 star hotel

Posted Jul 21, 2015
I came to Miami for my 21st birthday I had a really nice time the hotel was clean and pool was wonderful and everything you need is walking distance the only thing I didn't like was they only had valet parking which was 25 for 3 or 4 hours and 40 a night luckily the hotel next door let us park at there lot for only 30 the whole weekend But overall I will stay here again
5 out of 5
Recommended
for Everyone
by A verified traveler

Our favorite hotel!!!

Posted Jul 19, 2015
Pros: Best pool in Miami
Cons: food choices at pool
Every time we come to Miami we stay here. Best staff and the most amazing pool!!