On the beach, sun loungers, beach umbrellas, beach towels
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Reviews of The New Casablanca on the Ocean

5 out of 5
The New Casablanca on the Ocean
6345 Collins Ave, Miami Beach, FL

Reviews

5.8
Rating 10 - Excellent. 84 out of 900 reviews" "
Rating 8 - Good. 242 out of 900 reviews" "
Rating 6 - Okay. 236 out of 900 reviews" "
Rating 4 - Poor. 174 out of 900 reviews" "
Rating 2 - Terrible. 164 out of 900 reviews" "

6.2/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

4/10 Poor

Margarita

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not on the ocean! DOn't believe the hotel's name!
We had reserved in Casablanca on the ocean and then were informed that we were not in that hotel but in an annex inland with no beach front , no sea view, no gym, no restaurant or dining area of any kind. The TV did not work and there was hardly any light in the room. A maintenance guy came right away with one more lamps and got the TV working, so that was nice. There was a stiff per night amenities fee, but NO AMENITIES! When we asked if we could leave our bags for 30 minutes at the desk while we went to a relative to get her car to move our things to her place we were told that we would be charged for said favor. In short: I would not recommend this place.
Stayed 4 nights in Dec 2019

4/10 Poor

Blanca

Traveled with family
Disliked: Room comfort
The property had limited parking, no gym, no laundry room, ur patio door was out of alignment. I booked the east tower and was moved to the west tower before my arrival. All the amenities were in the east tower across the street.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I requested maintenance at the room due to bathroom fan fall off and they came but next day fell off again :( over my head
Stayed 3 nights in Nov 2019

10/10 Excellent

José Tito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel ever!
omg! One of The Best hotel everything was perfect starting with the Spanish lady on the front desk she is amazing! Loved it! God bless her!
Stayed 7 nights in Oct 2019

4/10 Poor

Verified traveler

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I’ll start by saying that i stayed during a time where there was construction being done on the hotel. So I was treated to a noisier than expected time. The 2 functional elevators inspection certificates we several months expired. And I would recommend avoiding the continental breakfast completely. The food was basic but the hotel completely fails to operate it; guests had to compete for both cutlery and food. If my family spoke spanish we would have had an easier time in this hotel and that’s worth note. If you speak spanish or are bilingual then you are going to have a better time than I did. Checking in is a real challenge when theres a language barrier, even worse when the front desk staff doesn’t try and just redirects you to the other staff who is currently busy. Great valet service.
Stayed 5 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel is awesome but the parking system is the wurst I’ve ever seen, I was inside the car in the middle of the street for two hours to park my car in the valley. The same to pick up the car to leave, 2 hour wait. Not worth it.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Stayed 5 nights in Jun 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Staff & service
Booked a townhome for 2 nights. The hotel had overbooked the townhome and assigned it another guest. They refused to claim responsibility for the overbooking. The check-in process was terrible. We arrived at 10:00 PM and the check-in process took over 3 hours. The front desk kept offering us an alternative to a townhome and later denied the availability of the options. In the end, they offered us two separate rooms, one of which was facing the city view. I contacted Expedia customer service to request for reimbusement. On calling the hotel they lied about providing the best rooms they had to offer and that we had arrived at 4:00 AM in the morning. Liars dont go far. If you face a similar experience lodge a complaint agains this property so they stop taking advantage of their customers.
Stayed 2 nights in May 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation stay
It was a awesome stay. The room view was so awesome, the staff was very helpful. The was very clean. It was a awesome stay. Thumbs up all the way.
Stayed 3 nights in May 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a terrible experience, Old and outdated..We made reservations amlost 3 months ago with a deposit and our room was not available until 6pm the next day.Only offred us free parking and late check out.The older lady at the desk did not care at all..didnt say thank at check out..Ill never book Casablanca ever again!!!
Stayed 3 nights in May 2019

6/10 Okay

Verified traveler

Traveled with family
Was waiting for an elevator for 15 min. Property has two elevators and one of them goes first to the floor 10 and then goes down. Pool was cold at night time and early morning. Only on the Mother’s Day it was nice and warm so I stayed until 11pm. Ocean had a lots of seaweed. Restaurant was nice. Ordered a fried calamari and veg pizza. Location is not bad and if you want to get to the South Beach just need to take a free trolley.
Stayed 11 nights in May 2019

8/10 Good

Mayco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
OK
The room had a perfect view but was not so "penthouse" as far as the condition.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Need to be remodeled property is to old and dirty.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
The ocean view was perfect the hotel itself was pretty being as close as you are to the beach, a little dated but it serves the purpose of being on the beach,I hated my bed we cloud feel the springs on our back complained but they were going to move us to a smaller room. If your reading this room 902 needs a new bed. We rented again for Labor Day weekend let’s see how it goes.
Stayed 2 nights in Apr 2019
Response from Guest Services on Apr 16, 2019
Dear Guest, We love the sight and sound of the ocean just out back, and we’re thrilled that you took advantage of our beachfront location! We appreciate you letting us know about the bed in your room and hope that you’ll enjoy a good night’s sleep on your upcoming visit later this summer. We’re already looking forward to it! Best regards, Casablanca on the Ocean

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel of horrors
It was horrible from the time we walked in to check in. The girl at the check in pulled our reservation up showing we owed almost $300 more than what was reserved on hotels.com. The girl literally argued with me about what she couldn’t do and wouldn’t do. When I asked for management the girl replied there wasn’t a manager there after arguing with her almost in tears, she called a manager. The manager Diego was very helpful, after sending two emails proving what the price was that we reserved he honored the price. After that it was downhill from there. The elevators never worked. I got stuck on them three times and had to walk up the stairs. The fire alarms constantly went off, when we would call to report it it would take someone almost two hours to respond to us. The people staying on either side constantly had kids crying adults yelling, WE COULD HEAR EVERYTHING!! Again reported it no one responded. When we were checking out and reported all of the issues that we’ve had from the time we walked in again no manager is available but we were provided with an email. The only reason we stayed is because we had to pre pay. Never again will we stay at this place.
Stayed 4 nights in Apr 2019

4/10 Poor

T

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Great location on the beach. Free beach chairs for hotel guests, but paid $12 for beach umbrella. Stingy on beach towels. Not easy to get because you have to get in check in line at registration desk with minimal over tasked staff. Old fashioned real key door locks that has a $100 refundable deposit.
Stayed 3 nights in Mar 2019
Response from Guest Services on Apr 9, 2019
We love hearing from our guests and we appreciate you sharing your feedback, T. While we’re pleased that you enjoyed our oceanfront location, we are confident we can further impress you, and we look forward to the opportunity to do just that! Best, Casablanca on the Ocean

6/10 Okay

Shannon

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Meh
It was a bit run down, the staff was nice though. The breakfast was nothing to brag about...
Stayed 2 nights in Mar 2019
Response from Guest Services on Apr 7, 2019
Dear Shannon, We appreciate you being our guest and sharing your first impressions of Casablanca on the Ocean. While we’re pleased that you enjoyed yourself overall, we’re sorry that we didn’t further impress you and we hope you’ll visit again soon so that we can do just that! Best, Casablanca on the Ocean

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Amazing view! Location was perfect. Restaurant in the property served great food as well!
Stayed 4 nights in Mar 2019
Response from Guest Services on Apr 3, 2019
Dear Guest, We celebrate every 5-star rating, and we thank you for sharing yours. Our team will be overjoyed! Best regards, Casablanca on the Ocean

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I enjoyed the pool and the easy access to the beach and stores. Staff was nice. Nothing else was satisfactory.
Stayed 4 nights in Mar 2019
Response from Guest Services on Apr 2, 2019
We value guest feedback and appreciate you sharing yours. While we’re pleased to see that you enjoyed our oceanfront location, sunny pool, and friendly hospitality, we’re sorry that our facilities fell short of winning you over. We’ll use your comments to improve, and we hope you’ll consider a return visit for another Miami Beach getaway at a great value! Best, Casablanca on the Ocean

8/10 Good

James, Seattle

Traveled with family
Liked: Cleanliness
Nice ocean view from gest room. A small kitchen could make some food. The property looks old but rather clean.
Stayed 5 nights in Mar 2019
Response from Guest Services on Mar 28, 2019
Dear James, Our visitors rave about our gorgeous ocean views, and we’re thrilled that they won you over! It’s great to know that our kitchen amenities allowed you to easily make your favorite treats from the comfort of your room, and we hope you’ll make us a part of your next Miami Beach getaway! Best regards, Casablanca on the Ocean

8/10 Good

Verified traveler

Stayed 5 nights in Mar 2019
Response from Guest Services on Apr 3, 2019
Dear Guest, Yea!! Another successful vacation! We appreciate the positive feedback and hope you’ll visit again soon! Take care, Casablanca on the Ocean

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
You can definitely tell that some things were out dated and the elevators were kinda sketchy, but overall this was a great hotel to stay at. They always recognized us for breakfast, and everyone was very helpful and generous. Hospitality was great!! Would definitely stay here again!
Stayed 4 nights in Mar 2019
Response from Guest Services on Mar 28, 2019
We strive to provide memorable vacations at a great value, and we’re thrilled that you enjoyed! Come back again soon for more fun in the sand and sun! Take care, Casablanca on the Ocean

8/10 Good

Arsenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019
Response from Guest Services on Mar 28, 2019
Dear Arsenia, It was a pleasure to welcome you and to find your positive rating. We hope you’ll make your way back to see us on Miami Beach again soon! Cheers, Casablanca on the Ocean

8/10 Good

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the beach
Stayed 3 nights in Mar 2019
Response from Guest Services on Mar 20, 2019
We love YOU, Fernanda, and we're thrilled that the feeling is mutual! We can't wait to welcome you back for another memorable Miami Beach escape! Best, Casablanca on the Ocean

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated right on the beach pool was great. Very close to free trolley bus into south beach. Breakfast was good and staff friendly. Great value for money. If you want a convenient hotel with easy access to all amenities and not expensive this is a good place to stay We enjoyed our stay here thanks to the staff for your smiling faces. 😊
Stayed 5 nights in Mar 2019
Response from Guest Services on Mar 19, 2019
Dear Guest, We’re thrilled that you enjoyed our oceanfront location and large, sunny pool, and we appreciate you spreading the word about us! It warms us to know that you had a great Miami Beach vacation at an even better value, and we can’t wait to welcome you back! All the best, Casablanca on the Ocean

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Guest Services on Apr 3, 2019
Dear Guest, We’re lucky to have visitors like you, and we are already looking forward to treating you to another 5-star escape to paradise! Warm regards, Casablanca on the Ocean

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most I liked the pool, big enough and very clean. I did not like that only one of the three elevators worked and was lost a lot while waiting for the elevator.
Stayed 2 nights in Mar 2019
Response from Guest Services on Mar 13, 2019
Dear Guest, It was a treat to have you here with us and to see that you enjoyed your time in Miami Beach relaxing by our large, sunny pool! We apologize for any delays resulting from our elevator outage and thank you for your patience with this matter. We’d love to welcome you back soon for more fun in the sun! Take care, Casablanca on the Ocean Dear Guest, It was a treat to have you here with us and to see that you enjoyed your time in Miami Beach relaxing by our large, sunny pool! We apologize for any delays resulting from our elevator outage and thank you for your patience with this matter. We’d love to welcome you back soon for more fun in the sun! Take care, Casablanca on the Ocean

4/10 Poor

Martha Leticia

Disliked: Staff & service, property conditions & facilities
Muy buena ubicación, en playa, sin embargo, no es el mejor proyecto arquitectónico , aunado a un muy deficiente mantenimiento . Problemas con el servicio de limpieza , ya que se me extravío un pijama. Muy deficiente servicio en el área de recepción ( salvo algunas personas ).
Stayed 4 nights in Feb 2019
Response from Guest Services on Mar 12, 2019
Thanks, Martha, for being our guest and sharing your feedback! We’re glad that you enjoyed our oceanfront location, and we’re sorry that some other aspects of your experience fell short of your expectations and our own high standards. We appreciate you bringing this to our attention and hope to have another opportunity to win you over! Best, Casablanca on the Ocean

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019
Response from Guest Services on Apr 3, 2019
Dear Guest, We appreciate you choosing to spend your precious vacation days with us, and we’re pleased to have left you with a positive impression. Hurry back so that we may earn your perfect 5-star rating! All the best, Casablanca on the Ocean

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Expensive parking, outdated room, bed was broken, toilet was broken, got stuck in the elevator. Air conditioning was either full blast or nothing.
Stayed 4 nights in Feb 2019
Response from Guest Services on Mar 5, 2019
Dear Guest, We want our visitors to enjoy relaxing with us, either by our sunny pool or on the beautiful beach just outside our back door, and we are sorry to learn that the issues you cited impacted your time as our guest. We appreciate you bringing them to our attention, and we hope you’ll allow us another opportunity to win you over! Take care, Casablanca on the Ocean

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't recommend
I would rather stay at a nicer, cleaner hotel that is blocks from the beach than this one. Rooms are outdated, bathrooms were dirty, beds aren't comfortable, elevators feel like they're going to break down any minute. The only plus was being on the beach. Pool was packed, no chairs available.
Stayed 2 nights in Feb 2019
Response from Guest Services on Mar 1, 2019
Dear Guest, We pride ourselves on providing unforgettable oceanfront vacations at a great value, and we are sorry to learn that our offerings fell short of what you had expected. We are pleased to know that you enjoyed the beach and regret that we didn’t leave you with a more favorable overall impression. Best regards, Casablanca on the Ocean

6/10 Okay

Jade

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good for a budget situation right on the beach
Great place right by the ocean. All the other reviews are accurate about front desk wait time - it is significantly long, whether you're checking in/out. Also, the elevators do take a LONG time. And yes, it could use a renovation. And the cell service (for T-mobile) was poor. Wi-fi speed, not the best. That said, this is the most budget place that's right on the beach, so I can't say I'm surprised about any of the aforementioned things. Don't expect this to be one of the fancy high-rise hotels surrounding it - there are lots of families, kids, and normal people on vacation milling around the lobby and waiting for their Ubers. It's like a Days Inn surrounded by Hilton Garden Inns. Which I'm actually fine with, since I wasn't trying to spend all of my vacation inside there anyway.
Stayed 1 night in Feb 2019
Response from Guest Services on Feb 27, 2019
Dear Jade, We’re delighted that you enjoy our oceanfront location and made the most of being in the heart of Miami Beach! Your feedback is much appreciated, and we hope to have the pleasure of welcoming you back on your next sunny escape! Best, Casablanca on the Ocean

4/10 Poor

Varda, Miami,us

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Rooms are very old ,needs renovation. Elevators were extremely old and one was out of order, second one was only for 4 people, the last one was stuck twice while we were in. We had to use stairs (9 floor) a lot of time. Bathroom tiles on the floor were all broken, faucets were dirty and molded. The best thing was the view and beach.
Stayed 4 nights in Feb 2019
Response from Guest Services on Feb 27, 2019
Dear Varda, We appreciate you staying with us and taking the time to share your comments. We value guest feedback and are sorry to learn about the housekeeping and maintenance issues you encountered in your accommodations. Please accept our apologies, too, for any inconvenience resulting from our elevator repairs. Thank you for highlighting our oceanfront location and gorgeous views! Best, Casablanca on the Ocean

2/10 Terrible

shabbir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor stay
Poor room layout. Horrible breakfast. Valet service takes forever
Stayed 1 night in Feb 2019
Response from Guest Services on Feb 20, 2019
Dear Shabbir, We pride ourselves on providing laid back Miami Beach vacations at a great value, and we’re sorry to see that some aspects of your recent stay fell short of your expectations. We appreciate your helpful feedback and hope you made a lot of great memories here in sunny Florida! Cheers, Casablanca on the Ocean

4/10 Poor

Verified traveler

Stayed 4 nights in Jan 2019
Response from Guest Services on Apr 30, 2019
Dear Guest, We want each of our visitors to enjoy a fun and memorable getaway, and we’re sorry to see that your experience fell short of your expectations. Please reach out to us directly if we may address your specific concerns. We’d love to ensure your satisfaction and have the pleasure of welcoming you back for a future stay. Sincerely, Casablanca on the Ocean

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2019
Response from Guest Services on Apr 3, 2019
Dear Guest, It was a treat to have you here at Casablanca on the Ocean, and we thank you for taking the time to share your feedback. We are sorry that we fell short of impressing you on your most recent stay, and we hope you’ll allow us another opportunity to welcome you back to Miami Beach. Take care, Casablanca on the Ocean

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lobby was nice and modern. The lawyers office in the lobby was weird though.
Stayed 1 night in Jan 2019
Response from Guest Services on Feb 5, 2019
Dear Guest, We’re pleased that our hotel lobby made a strong first impression, and we appreciate you sharing your positive feedback. It was a pleasure to welcome you to our oceanfront complex, and we hope you’ll visit us again on a future trip to Miami Beach. We’re confident we can earn your 4- or 5-star rating. Warm regards, Casablanca on the Ocean

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service
Boo
No one working room service knocked before entering my room or knew how to speak English. I was also double charged for my stay.
Stayed 1 night in Jan 2019
Response from Guest Services on Feb 1, 2019
Thank you for staying with us while in Miami Beach! We appreciate you letting us know about the issues you encountered during your visit, and we hope you brought them to the attention of our team so that we could promptly address your concerns. We'd love to welcome you back for a pleasant and memorable oceanfront getaway! Kind regards, Casablanca on the Ocean

8/10 Good

Patrick

Liked: Cleanliness
I not like brakfest vis plastic
Stayed 3 nights in Jan 2019
Response from Guest Services on Jan 30, 2019
Dear Patrick, We appreciate you making yourself at home with us and taking the time to share your feedback. While we're happy to see that you had a great time here in Miami Beach, we're sorry that our breakfast wasn't what you'd had in mind. Thank you for letting us know; we'd love to welcome you back again soon! Cheers, Casablanca on the Ocean

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
right on the beach, breakfast in the hotel was not worth t he money, go across the street to 7-11 to buy a donut. The restaurant they reccommended to the left across the street as you exit the lobby was spectacular, somewhat expensive, but at breakfast, they kept giving extra free food. That restaurant was abit disorganized, but very friendly
Stayed 1 night in Jan 2019
Response from Guest Services on Jan 30, 2019
Dear Guest, Many of our visitors rave about our beachfront location, and we're thrilled that you enjoyed! We're sure our future guests will also appreciate your helpful tips and recommendations, and we thank you for sharing. Come back again anytime! Best regards, Casablanca on the Ocean

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2019
Response from Guest Services on Jan 30, 2019
Thank you for allowing us to welcome you to Miami Beach! We're delighted that you had a positive overall experience as our guest, and we hope to have another chance to impress you even further with an oceanfront vacation at a great value! Best, Casablanca on the Ocean

8/10 Good

Maris

Liked: Cleanliness, staff & service, amenities
Good for the price. Great location close to plenty of inexpensive food options and not too far from South Beach. Quiet beach area.
Stayed 4 nights in Jan 2019
Response from Guest Services on Jan 17, 2019
Hi Maris, We want our guests to enjoy fun and memorable beach vacations, and we’re thrilled that you appreciated the overall value of your stay with us! Come back again soon. Warm regards, Casablanca on the Ocean

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2019
Response from Guest Services on Jan 7, 2019
Dear Guest, We loved welcoming you to Miami Beach and finding your stellar rating! Thank you for sharing the love; come back again soon for more sand and sun! All the best, Casablanca on the Ocean

4/10 Poor

Jennifer, Belle Fourche SD

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby was pretty , inviting and nicely set up. The rest of the property was very outdated. The breakfast was not complimentary, it was $10 per pers
Stayed 8 nights in Dec 2018
Response from Guest Services on Jan 4, 2019
Thank you, Jennifer, for spending your Miami Beach vacation with us! We appreciate your feedback and are sorry to see that some elements of your stay weren't as you'd expected. We strive to provide comfortable accommodations at a great value and we hope you'll visit us again so that we can win you over! All the best, Casablanca on the Ocean

6/10 Okay

Hung

Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2018
Response from Guest Services on Jan 2, 2019
Thank you, Hung, for paying us a visit and sharing your rating. We're glad you had a positive overall experience and we hope you'll visit us again the next time you're in Miami Beach so that we may win your heart in full. Best, Casablanca on the Ocean

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service. It took 1hour for me to check in even though I have online reservation. Stove is not working properly in the room. No shampoo and the soap in the bathroom. Lift makes terrible noise which made us scary. They charge for parking which they will not reveal us while booking the room.
Stayed 1 night in Dec 2018
Response from Guest Services on Dec 29, 2018
Thank you for being our guest and sharing your feedback. Please accept our apologies for any delays you experienced upon check-in and for the issues you encountered in your room. We hope that our team was able to address them for your added comfort. Sincerely, Casablanca on the Ocean