Ratings based on 118 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
for Couplesby A verified traveler
Posted Nov 12, 2014 on Hotels.com
Recommendedby Ericafrom SP
Atendimento EspetacularPosted Oct 27, 2014 on Hotels.com
O Atendimento é muito bom, com funcionários sempre a disposição... Mas Hotel precisa de alguns cuidados com a manutenção dos apartamentos.
Comment from Hotel Management
Jan 17, 2015 by Kevin Kelly, Hotel Management
Dear Erica, Thank you for your valued feedback. At The Ritz-Carlton, the genuine care and comfort of our guest is our highest mission. This is the reason why it means so much to us that you enjoyed the service you received from our Ladies and Gentlemen. We appreciate you are taking the time to share with us your comments regarding the apartments and will certainly pass on your comments to our Director of Engineering so actions can be taken. We hope to have the pleasure of welcoming you back to The Ritz-Carlton, Bal Harbour very soon. Sincerely, Kevin Kelly
for Familiesby Vera Lucia Penhafrom Manaus/Am
LazerPosted Sep 22, 2014 on Hotels.com
by A verified traveler
Nice hotel but service not goodPosted Aug 27, 2014
My phone would ring in the middle of the night and when I would pick it up I would hear a fax machine sound. Called the front desk and was told to just unplug the phone at night or they could send someone up to look at the phone. I tried to get them to hold all calls to my room, I was told ok we will do that but the phone kept ringing so I just unplugged it. I was told when I checked in that there was a house car available to drive you to different locations around the area and to just give them a 5 minute notice incase the car isn't at the hotel. The first time I ask to use it I was told the car wouldn't be back for atleast an hour. I asked what are the pool hours. I was told pool closes at 5:30. I questioned that since we were on vacation at the beach and I was told if I go swim after 5:30 the hotel would not be responsible if my skinned burned because they put chemicals in at night. I thought I was going to a luxury hotel but that was not the case.
for Familiesby Billfrom New Jersey
Pricey, but worth itPosted Jun 10, 2014 on Hotels.com
Had room facing channel affording 270 degree view from sunrise to sunset. Staff very attentive without being over bearing. Food excellent (try the consume dessert). Go north to GG's and greek taverna for both good food and out door dining at sunset over lake area on intercoastal. Skip Olas Blvd in Fort Lauderdale unless you have yatch envy. Would definitely go back.
for Everyoneby A verified travelerfrom Denver
Nice Room!!Posted May 28, 2014
One of the nicest hotel rooms I have stayed in and I usually stay at the Ritz or Mandarin. The only disappointing feature of the hotel is the pool area. The pool area was about at a 3 star level however the beach was 5 star so we didn't care!!
by A verified traveler
Careless staff! Rookie mistakes!Posted Apr 29, 2014
Great location, great rooms, awesome view. CARELESS staff! Average service, awful food!
for Couplesby Mariafrom Rio de Janeiro
Excelente Hotel!!Posted Apr 24, 2014 on Hotels.com
Hotel maravilhoso! Bem localizado. Visual deslumbrante e serviço atencioso. Com certeza voltaremos!
for Business Travelersby A verified traveler
Posted Apr 22, 2014 on Hotels.com
for Everyoneby KB
perfect place for vacation at MiamiPosted Mar 31, 2014
Pros: The balcony with ocean view was great. The sea and pool were wonderful.
Cons: The one restaurant in the hotel is the weakest link to me. The service is good; however, the menu is limited and it is way too expensive for the food
our experience was not less than perfect. Every thing is well organized for visitors to have great time away from work and the burdens of life.