Ratings based on 213 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2015
Excelent good Roomso, good productos and good Services
5 out of 5
Recommended
for Everyone
by A verified traveler

Everything was great

Posted Apr 15, 2015
Everything was great with the exception of the construction going on....
5 out of 5
Recommended
for Everyone
by A verified travelerfrom denver

Amazing experience

Posted Apr 1, 2015
We came early and they got us in the room before the check in time
4 out of 5
Recommended
for Everyone
by A verified traveler

Typical Ritz Service

Posted Mar 30, 2015
Pros: Staff could not have been nicer. Good room service. Great shuttle service from neighbouring hotel to the tennis.
Cons: Sound proofing in the rooms wasn't great.
We had a really nice time. You know what you are getting with a Ritz - service was faultless. We would go back.
2 out of 5
by A verified travelerfrom New York, NY

Totally overpriced and boring

Posted Mar 16, 2015
Pros: It was clean and comfortable (which would be expected at that price level).
Cons: Update the look of the hotel, make staff more discreet, lower prices.
Location: Coconut Grove restaurants and mall.
The hotel looks really dated. Our room faced a construction site which made the view and noise level unpleasant. The staff pretends to be interested in you and ends up asking nosy questions. This hotel is totally overpriced for the experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Westport CT

Wonderful!!

Posted Feb 27, 2015
The hotel is conveniently located near Coco walk. The staff is warm friendly and extremely helpful. The accommodations were nicely furnished and very clean. It was an overall wonderful experience!!!
5 out of 5
Recommended
for Other
by A verified traveler

Posted Feb 27, 2015
Everything was perfect. Could not have been better. Ellen Barnes
5 out of 5
Recommended
for Families
by DANIELfrom Zacatecas

Excellent good

Posted Jan 5, 2015 on Hotels.com
Good
5 out of 5
Recommended
for Families
by A verified traveler

Short and sweet

Posted Jan 3, 2015 on Hotels.com
Great hotel, great service, and good food.
5 out of 5
Recommended
for Couples
by Roxannefrom miami

Wedding night

Posted Dec 24, 2014 on Hotels.com
Lovely stay for our wedding night. The bar staff saw us checking in, in our bridal attire and by the time we were done had 2 glasses of champagne waiting for us, on the house. We were upgraded to a suite. Excellent stay and very thoughtful and gracious staff :) we'll be back for our 1 year anniversary ♡