Ratings based on 444 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom W

Inconsistent

Posted May 19, 2015
The service was inconsistent. They were either all over you or they would disappear. The food was inconsistent as well, sometimes very good and sometimes just bad. I had a ceased salad that had zero flavor and had the worst doughnut I've ever had. We came to the pool around 5 o'clock and the servers completely ignored us rather than communicating the service hours or whatever. The previous day at the pool, the service would just disappear.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

The property was beautiful, BUT...

Posted Apr 14, 2015
Pros: Overall staff was excellent Layout was nice Property was very nice
Cons: Cleanliness of rooms and NEW MATTRESSES AND PILLOWS
Location: Key Biscayne was a relatively quiet place with limited restaurants / activities Spent more time elsewhere for events so can't give much feedback
The staff overall was extremely pleasant with the exception of the few malcontents with no personality or courtesy The room size and layout was sufficient and functional The cleanliness of the room was disappointing. Other people's dirt or food stains on the headboards, carpet stains, etc Sheets and pillow cases were changed everyday. HOWEVER THE PILLOWS AND MATTRESS WERE AMONG THE MOST UNCOMFORTABLE I HAVE EVER USED IN A HOTEL. My extended family booked 5 rooms for an event in Key Biscayne. To a person, everyone was extremely disappointed with the mattresses, pillows and lack of sleep comfortability Personally, I developed a stiff neck that I still have from day 2, which got progressively worse each day. The pillows were so weak that your head hit the mattress thru the pillow when you put your head on it. And I used 4 pillows. Still could not sleep well. I was in the room one day when housekeeping changed the pillow cases and a few of the pillows themselves were all yellow. Did not look too inviting Was surprised given that it's a RITZ CARLTON. I would expect these things from Days Inn or Holiday Inn or Motel 8 but not for a pricy, ritzy place like that
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Connecticut

Very nice, very busy hotel.

Posted Apr 7, 2015
We went during the Miami Open, it's about the only hotel on Key Biscayne. Everything is good but they charge extra for EVERYTHING (mandatory valet parking, wireless internet, etc). The bus to the tennis event was really nice as it takes you to the VIP entry.
4 out of 5
Recommended
for Personal Event
by Christinefrom Miami

It is the Ritz

Posted Feb 11, 2015 on Hotels.com
The hotel and premises are beautiful and well maintained But our room was very small and I was somewhat DIssapponted on the square footage in comparison to the price But it is the Ritz! So I rate the overall stay a 4.5 stars out of 5
5 out of 5
Recommended
for Everyone
by A verified travelerfrom aus

Outstanding any every way.

Posted Jan 19, 2015
Fantastic. Accommodated all our needs especially knowing we arrived of a cruise early morning and had a flight next day in the evening.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san antonio

Excellent, incredible service!

Posted Jan 3, 2015
Incredible service and kid friendly. We were very pleased and love the fact that there were many kid functions each day... Loved it!
5 out of 5
Recommended
for Families
by Peterfrom Boston

Great staff, very family friendly

Posted Jan 2, 2015 on Hotels.com
Great stay, very family friendly and staff was great.
5 out of 5
Recommended
for Families
by Carolinefrom London

Excellent family holiday

Posted Dec 29, 2014 on Hotels.com
We loved our stay. It took a little time and a room change to get settled but finally we loved it...
5 out of 5
Recommended
for Business Travelers
by Theresa M

This traveler left a rating score only Posted Dec 14, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travelerfrom lima

Ritz Carlton KB

Posted Dec 7, 2014
Excellent One of the nicest things about it is the consistency. No wonder we find the same friends stay after stay, both staff as well as guests