Ratings based on 357 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from J, new york

Home away from home

Posted Aug 26, 2014
I was very pleased with my hotel experience at this Hotel. The staff was on point and the service impeccable. I will come again and again.
5 out of 5
Recommended
for Everyone
by A verified traveler from durham, NC

Great facilities and the beach was terrible

Posted Jul 28, 2014
It was excellent experience and. The Cuba coffee at the oasis was the bum (excellent )
5 out of 5
Recommended
for Everyone
by A verified traveler from N.Y./N.J.

7/18 - 7/24/14 WOW EXTRAORDINARY MTG & EXCEEDING

Posted Jul 27, 2014
Pros: Everything felt personalized and as though you were home, without being phony.
Cons: Finding a way for the guests visit to never end. (no real areas of improvement that I could identify)
Location: 1. Kebo Restaurant 2. Bike riding in the state park 3. Little Havana 4. Seaquarium
As a major critic of hospitality and one who is in the business of hospitality, as the administrative director of support services at the leading hospital in N.J. and the number 5 hospital in the Tri-State area, I can honestly and unequivocally extend the highest of compliments to the staff at the Ritz Carlton, Key Biscayne Florida. The staff consistently demonstrated the core values of the organization each and every time. Their on-going efforts to insure that all guest were treated like royalty cannot be challenged. My hat goes off to some of those special moments of an extraordinary staff via Jose at the front door, Vanessa in dining, Mohammad at pool side, and the Housekeepers servicing room 825 Tania, and Adilia. The staff could not be more accommodating and the fact that it only took one encounter and each of them could recall your name as though they knew you for years and believe me I checked for cheat sheets and there were none. There's a reason why the Ritz Carlton is often used as the gold standard, and I've experienced it first hand. You just stole a frequent customer of the Intercontinental organization. See you in you Europe next summer. You have mastered each of your Service Values:
4 out of 5
Recommended
for Everyone
by A verified traveler

Exemplary service

Posted Jun 30, 2014
This is not, by any means, the best Ritz I've ever stayed at wrt appearance or amenities. The beach is unusable. HOWEVER the service is exemplary. Every staff member I encountered was so willing to make a situation perfect.
5 out of 5
Recommended
for Everyone
by Tree from Cambridge, ontario

Ritz Carlton

Posted Jun 22, 2014
Beautiful location, right on the beach, hotel staff very accommodating. Restaurant at hotel also amazing, portions were a bit on the small size but the food was amazing. Overall amazing experience!
5 out of 5
Recommended
for Everyone
by Ari from Sydney, AUS

Would recommend to all

Posted Jun 17, 2014
Pros: The staff were absolutely fantastic. They truly made the experience with their friendliness and humour that much better.
Cons: More options for In Room Dining, and most orders were written correctly, but came up something else.
Absolutely had a wonderful stay at the Ritz-Carlton and would definitely go back if I visit Miami again. Beautiful views, great staff, and extremely relaxing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!!!!

Posted Jun 11, 2014
Nice beach and pools, friendly staff, big room and bathroom. Love it! Key Biscayne is a little far away from the rest of Miami (shopping, bars, restaurants). But if you era decided to stay at KB, this hotel could be the best choice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Beach

Posted Jun 2, 2014
This is my fourth visit to the Ritz Carlton in Key Biscayne. All visits were enjoyable. The staff is very polite and helpful. The beach is beautiful and the property is well maintained. There were not many guests at the hotel. Upon check-in we were given a room upgrade. We were pleasantly surprised when we walked into a two room suite with two balconies that had an ocean view. The food is pricey but there are affordable choices near the hotel. We ate lunch at the Dunes which was not as pricey as dinner. Josh, the bartender at the Dunes, was very helpful with choosing dishes and different drinks. We are definitely looking forward to our next trip.
4 out of 5
Recommended
for Couples
by Ian & Irene from Oxford, UK

Great high quality hotel resort

Posted Jun 1, 2014
Pros: Location was great, if you want to get away from the bustle of Miami
Cons: Free self parking option would be nice.
Location: Billy Baggs state park is worth a visit.
This is a great resort centrally located in Key Biscayne and in easy walking distance to local shops and restaurants. The hotel is top notch and very plush. The gardens at the rear are very well kept and there are two pools, one just for adults, which is great if you like to get away from kids. The gardens open on to a beach will access to the ocean. There are several restaurants and we ate at one of the two next to the beach. The food was good quality and they even allowed us to order off menu as we only wanted a 'snack'. The price was good for the class of hotel and the atmosphere was great. Access to the Key is via a causeway and only available at a cost. That said it's only $4 so it's not going to break the bank. The island (key) feels like a different world from Miami city and has a nice cozy safe feel to it. Many locals travel around in golf carts which add to that feeling. The only negatives for the hotel is parking is charged, and being America, 'requires' a tip on top each time you access the car. That said the staff and very friendly and the car came very quickly each time we needed it. Secondly we opted for a balcony room, however, it was located on the side of the hotel overlooking the roof of the shops on the first floor. A better option would be to go for a ocean view room. That said the balcony was great to sit out on with a drink in the morning or evening and enjoy the Miami heat.
5 out of 5
Recommended
for Everyone
by A verified traveler

absolutely amazing!

Posted May 27, 2014
Every bit of this hotel is wonderful! What a beautiful place, the design is outstanding. The staff is friendly and helpful! Classy all the way! We can not wait to come stay again!!!!