Ratings based on 456 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful place

Posted Jul 6, 2015
The Ritz Carlton in Key Biscayne is a beautiful place with great scenery. There are many nice people working here but very bad customer service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2015
While I understand that this travel date was a holiday weekend, i.e. July 4th, this hotel needs to add additional restrooms by the pools. There are only two family restrooms by the pool and outdoor bar, but plenty of room to add more. This is the only drawback to this resort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Always enjoy our stay here.

Posted Jul 6, 2015
We were there over the 4th of July. Our only regret was buying into the buffet. It was over rated and over priced. It was to give us dinner and reserved seating for the fireworks. We were seated along the palm trees and had to move down by the pool. Had we stayed in these seats we would not have seen many of the fireworks. We should have made a reservation to dine outside at their Italian restaurant instead if the buffet.
5 out of 5
Recommended
for Everyone
by A verified traveler from va

Oceanfront was great

Posted Jul 5, 2015
It was very relaxing and we had so much fun every single day,we went to Miami beach.
4 out of 5
Recommended
for Families
by A verified traveler from Midwest

Beautiful resort! Children's meals too expensive.

Posted Jun 29, 2015
Pros: The pool was nice, atmosphere nice, clean, well staffed. The frozen grapes and water given to the guests at pool was very nice.
Cons: Some affordable meals. Especially for kids.
The resort was beautiful, clean, well staffed. We enjoyed the view and our hotel room. We loved that the bathrooms have separate shower, bath, and toilet stall. More than one person could be in the bathroom area because of the separate areas. Mattresses were comfortable! We have small children we thought that $15 per child's meal was too expensive. The food was delicious but for a family of five we could not afford to spend 100 dollars per meal 3 times per day. That is over $300 per day on food. Overall it was enjoyable but we did need to venture off the resort to find affordable meals.
5 out of 5
Recommended
for Everyone
by A verified traveler from Queens, NY

Great girl's weekend at beach .

Posted Jun 29, 2015
Hotel was wonderful as was the spa. Service at the beach was great. We had an awful flight and ordered room service when we finally arrived after 1 am. Hotel told us dinner was on the house to make up for our bad experience. Would definitely go back. It was lovely.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2015
Great Service Great Staff very friendly Great accomodations
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Jun 4, 2015
Amazing staff and property. Could have used another dining option but everything was perfect.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Very nice hotel !!!

Posted May 27, 2015
Pros: Everything was great !!!
Location: The hotel is too far away from local stores and restaurants. They have a restaurant and coffee shop within the facilities but costly.
Excellent hotel next to the beach beautifully landscaped at a very nice location.
3 out of 5
by A verified traveler from W

Inconsistent

Posted May 19, 2015
The service was inconsistent. They were either all over you or they would disappear. The food was inconsistent as well, sometimes very good and sometimes just bad. I had a ceased salad that had zero flavor and had the worst doughnut I've ever had. We came to the pool around 5 o'clock and the servers completely ignored us rather than communicating the service hours or whatever. The previous day at the pool, the service would just disappear.