Ratings based on 365 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

4.5-Star Hotel, 3.5-Star Service

Posted Sep 4, 2014
Overall, we enjoyed our stay and it's worth experiencing at least once. The property is quiet and well-maintained, offers reasonable luxury, easy access to a private beach and nice views of the Atlantic. It's not the same caliber you get from other Ritz properties, despite pricing being the same, but still nice. Dining options were limited. One formal dinner option, an Italian restaurant (Ciopinno$$$$). Lunch at the pool-side (Cantina$$$) was pretty good, we didn't try the burger lounge. Except for room service, breakfast options were limited to a small breakfast bar. While the staff go out of their way to offer high-quality service and get to know you, some aspects of the hotel's service need improvement. Each day of our 9-day stay had some issue... bags not delivered to our room despite us giving them a 6-hr window, waiting 20 minutes for valet to retrieve our car, consistently needing to ask for lunch checks. At times, the staff felt unorganized and rushed. After all, it's attention to detail you are paying for and expect at a 5-star hotel....and you will pay premium prices to stay here. On that note, if you don't like being nickled and dimed (more like $50'd and $100'd), this may not be the place for you. Prices are high and all services (valet, wi-fi etc.) are ala-carte.
5 out of 5
Recommended
for Everyone
by A verified traveler from J, new york

Home away from home

Posted Aug 26, 2014
I was very pleased with my hotel experience at this Hotel. The staff was on point and the service impeccable. I will come again and again.
5 out of 5
Recommended
for Everyone
by A verified traveler from durham, NC

Great facilities and the beach was terrible

Posted Jul 28, 2014
It was excellent experience and. The Cuba coffee at the oasis was the bum (excellent )
5 out of 5
Recommended
for Everyone
by A verified traveler from N.Y./N.J.

7/18 - 7/24/14 WOW EXTRAORDINARY MTG & EXCEEDING

Posted Jul 27, 2014
Pros: Everything felt personalized and as though you were home, without being phony.
Cons: Finding a way for the guests visit to never end. (no real areas of improvement that I could identify)
Location: 1. Kebo Restaurant 2. Bike riding in the state park 3. Little Havana 4. Seaquarium
As a major critic of hospitality and one who is in the business of hospitality, as the administrative director of support services at the leading hospital in N.J. and the number 5 hospital in the Tri-State area, I can honestly and unequivocally extend the highest of compliments to the staff at the Ritz Carlton, Key Biscayne Florida. The staff consistently demonstrated the core values of the organization each and every time. Their on-going efforts to insure that all guest were treated like royalty cannot be challenged. My hat goes off to some of those special moments of an extraordinary staff via Jose at the front door, Vanessa in dining, Mohammad at pool side, and the Housekeepers servicing room 825 Tania, and Adilia. The staff could not be more accommodating and the fact that it only took one encounter and each of them could recall your name as though they knew you for years and believe me I checked for cheat sheets and there were none. There's a reason why the Ritz Carlton is often used as the gold standard, and I've experienced it first hand. You just stole a frequent customer of the Intercontinental organization. See you in you Europe next summer. You have mastered each of your Service Values:
4 out of 5
Recommended
for Everyone
by A verified traveler

Exemplary service

Posted Jun 30, 2014
This is not, by any means, the best Ritz I've ever stayed at wrt appearance or amenities. The beach is unusable. HOWEVER the service is exemplary. Every staff member I encountered was so willing to make a situation perfect.
5 out of 5
Recommended
for Couples
by mr wrong from atlanta

awesome

Posted Jun 24, 2014 on Hotels.com
Standing ovation
5 out of 5
Recommended
for Everyone
by Tree from Cambridge, ontario

Ritz Carlton

Posted Jun 22, 2014
Beautiful location, right on the beach, hotel staff very accommodating. Restaurant at hotel also amazing, portions were a bit on the small size but the food was amazing. Overall amazing experience!
5 out of 5
Recommended
for Everyone
by Ari from Sydney, AUS

Would recommend to all

Posted Jun 17, 2014
Pros: The staff were absolutely fantastic. They truly made the experience with their friendliness and humour that much better.
Cons: More options for In Room Dining, and most orders were written correctly, but came up something else.
Absolutely had a wonderful stay at the Ritz-Carlton and would definitely go back if I visit Miami again. Beautiful views, great staff, and extremely relaxing.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Wonderful Expereince

Posted Jun 12, 2014 on Hotels.com
It was a perfect getaway weekend! From the service prior to our arrival, the staff and resort during and our hope to travel there again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!!!!

Posted Jun 11, 2014
Nice beach and pools, friendly staff, big room and bathroom. Love it! Key Biscayne is a little far away from the rest of Miami (shopping, bars, restaurants). But if you era decided to stay at KB, this hotel could be the best choice.