We stayed during Art Basel, so it’s understandably busy. There are certain expectations from a 5-star hotel, or any hotel, though. During an entire Friday morning, only one of the 3 elevators worked, so we had to wait 20 minutes for one trip. The doors closed too quickly and the sensor at the only functioning elevator didn’t work. My husband’s arm almost got caught as he tried to « wave » the door open to let more people in. Some serious safety concern there. Room cleaning staff only cleaned half of our room. Dirty cups and dishes on the table were not removed and supplies were not replenished. Overall staff were friendly and the lobby tastefully decorated, but the property is old and needs major updates in the room.