Ratings based on 912 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Attentive staff, convenient location

Posted May 27, 2015
Concierge, staff all very attentive and friendly. Beautiful property. Convenient location
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, ON

Nice oasis

Posted May 20, 2015
Great staff, clean room, beach front, walking distance yo everything
5 out of 5
Recommended
for Everyone
by A verified travelerfrom philadelphia

Best Pedicure Ever

Posted May 19, 2015
Loved this spa services. Special surprise We were upgraded to an oceanfront room with complimentary champagne Can't beat the customer service at The Ritz!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom miami

First class hotel

Posted May 19, 2015
First class resort. Top of the line everything. The service is impeccable! It's was so relaxing, feels very adult only which I loved! Can't wait to stay again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NYC

Great hotel on the beach

Posted May 17, 2015
Chic hotel, on the beach- great service at the pool, on the beach. Great location, walking distance of great restaurants, bars, shopping. Definitely recommend !
4 out of 5
by A verified traveler

Great location. Just an ok hotel experience.

Posted May 11, 2015
Location is great, however there is nothing that really stands out about this hotel in particular. Especially for the price. And they nickled and dimed for everything. They charge a $28 resort fee on top of the already high price. Plus they wanted to charge $1 per page to use their printer. Outrageous. I had 50 pages to print, so I sure was not going to pay $50!! Breakfast was also not included .There are other nice hotels also in this same great location for a lot less
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chgo

Great place to relax and enjoy South Beach

Posted May 7, 2015
We had a wonderful stay at the Ritz! Highly recommend this property and will definitely be back! Club lounge staff superb! Thanks Gabor, Mike, Eddie, Rashaad and Lidia for making our stay so enjoyable. Lourdes and Boris made our pool-side experience excellent! Paola greeted us warmly when we arrived! Comfy beds! A pleasure all around! We will be back again! Thank you!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Great location.Top notch staff.

Posted May 5, 2015
Pros: The staff was top notch.Everyone I encountered from the beginning had a great attitude.Best location for shopping,restaurants,and just relaxing.
Cons: There was loud music played from the pool area or outside bar area until around 12am to 1am at least a couple nights.Difficult getting to sleep.
Location: Could not ask for a better location in terms of shops,restaurants,and being right on the beach.A great beach with an attentive staff to serve on it.
Arrived about 2 hrs early and not only got a room right away but got an upgrade without asking.Emily at the front desk set the tone for the stay.Room was pleasantly comfortable with a huge bathroom with his/her sinks.Fitness room was roomy and well designed with plenty of weight machines and cardio equipment.Lobby tastefully designed and decorated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ritz Carlton Sobo

Posted May 5, 2015
Pros: overall everything was wonderful... just thought the hotel ITSELF looked tired and worn out.
Cons: see above
Location: loved location
the staff is extremely accommodating and pleasing. LOVED Dia at the Pool. food outstanding. just thought some of the furniture THORUGHOUT the hotel complex looked tired and worn out..... we had turn-down service only one of 3 nights.
3 out of 5
by A verified traveler

Needs updating

Posted Apr 25, 2015
For a Ritz, this was very outdated. We felt like customers instead of guests. Nothing special about it other than the beach. Restaurants in hotel are mediocre and the only complementary is coffee from 6-7am. unless you are a heavy drinker, the concierge lounge is a waste of money $300 pp per day!