Ratings based on 628 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Not what expected for a hotel of that category

Posted Oct 27, 2014
The room was like any standard room from a very standard hotel. The price was too much high for what we get. The clean lady didn't took away an empty bottle of champagne, and the glasses. I expected much more for a Ritz. I know more ritz in other places and countries and are much much better. Too normal and standard for a ritz
Comment from Hotel Management
Oct 29, 2014 by Kevin Kelly, Hotel Management
Dear Laura, We are grateful you took the time to share your important comments with us regarding your stay. We take great pride in the level of service and attention to detail that we are able to provide our guests, and when their expectations are not met, we have failed in our primary endeavor to ensure both you and future guest receive the service expected of us. I have personally shared your comments with our Director of Housekeeping so this can be addressed. Please be assured that this is not the type of service you are renowned to provide at the Ritz-Carlton, South Beach. In this respect please accept our sincere apologies for the disappointment caused. We hope you will give us the opportunity to redeem ourselves on your next visit to South Beach. Sincerely, Kevin Kelly
4 out of 5
Recommended
for Everyone
by A verified traveler from Taipei

Good hotel and comfortable stay.

Posted Oct 23, 2014
Pros: 1. Close to the South Beach 2. Very friendly staffs 3. Comfortable environment
Though there were a little unhappy experience for my first night staying in my room about the clearness, they upgraded me to a better room for the 2nd to the 5th. Therefore, I still recommend this hotel, and will like to choose this hotel for my future stay if I can get a good price like this time.
4 out of 5
Recommended
for Everyone
by A verified traveler

The Ritz

Posted Oct 21, 2014
It's my second time at the hotel I loved the club lounge:).However this time a very noisy couple was put next to us...loud all night. My kids had a hard time sleeping. Initially the hotel did not handle things well. In the morning, when I spoke to the front desk they responded appropriately.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Great location, room and facilities

Posted Oct 20, 2014
Pros: The hotel is very clean and the staff are attentive and friendly. Nice gym and pool areas.
The hotel is terrific and the service from employees was excellent. The check-out policy is onerous- it's 11:00am and the hotel charges half of the going daily rate for a late check out of up to two hours; anything longer is the lowest full day rate available. No exceptions.
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet and elegant

Posted Oct 13, 2014
Cons: Room could have had more pictures and mirrors on the walls. It was pretty bare.
Location: Best location. On Lincoln road with all the shops and restaurants
Just returned from an amazing 3 nights. October is considered off season, so the lobby and bar areas where not crowded, actually practically empty on Thursday night. It livened up a little bit on Friday and Saturday. The lowes by contrast was a hustle and bustle on Saturday morning when we walked in to check things out. But let's face it, you come to the Ritz for service, pampering and peace. And they cannot be beat! Everything was just perfect, as expected. Location was the best in south beach, as you are on Lincoln Road.
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas texas

Fabulous!!!

Posted Oct 10, 2014
Great staff close to everything!!! Do recommend to stay here!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Not the best Ritz

Posted Sep 30, 2014
Pros: Location, beds, pool chairs.
Cons: Rooms and outside could use updating.
Location: OLA is the best restaurant within walking distance (.2 mi). Also excellent was the Greek restaurant Poseidon (.3 mi). There is a Walgreen's pharmacy
For those looking for a typical Ritz experience, you will get it, with a few caveats: The rooms are pretty small. Beds are nice, as would be expected, but the TV is small and the picture is not Hi def - at least for the "fun" channels like HBO. You usually get a balcony, which isn't comfortable. The outside of the hotel could use some updating. Perhaps the ocean air just takes its toll too fast. The location is very good - very central and good beach spot. But this Ritz is not in top condition. During our stay in late September 2014 they were doing work around one side of the pool - which was irritating and made the hot tub inaccessible.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Great location and excellent service!

Posted Sep 30, 2014
Pros: It was convenient to shopping, dinning, and the beach.
My husband and I enjoyed a long weekend here. It was a great location; walking distance to great restaurants and shopping. The beach was fantastic as well as the pool. the rooms were clean and the beds were very comfortable. The staff was extremely helpful and met our every need!
5 out of 5
Recommended
for Everyone
by A verified traveler from Northampton, UK

Nice hotel, fantastic location

Posted Sep 26, 2014
Stayed here on my sister's recommendation of "the best hotel she's ever stayed in" it was nice, and brilliant location, so only really nit picking but the lift was a bit whiffy a couple of days (it was very hot though), a small chunk out of the bathroom wall and found the additional cost of wifi annoying as were international travellers and it was free at other hotels we'd looked at. Nice touches of flavoured water and free titbits by the pool though, even if it did encourage you to drink cocktails at 11am!
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Top drawer hotel

Posted Sep 24, 2014
Cons: The pigeons were annoying whilst trying to have lunch outside, the staff tried to move them, apologised,and said it ad been mentioned to the manager
Location: Ideal access to the glorious beach, short walk to Ocean Drive, and even nearer to numerous restaurants
We stayed for 2 nights in September and found it ideal. The staff, from the valet parking, reception ,to dining room and pool, were all excellent. Always ensuring everything was to your liking, and nothing was ever too much for them. Complimentary soft drinks and chocolates delivered whist sun bathing by the pool was an added bonus! Great hotel, great staff, would not hesitate to g ack, and the location is brilliant for all that South Beach has to offer.Great stay.