Ratings based on 933 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great hotel, great location, great services!!!!

Posted Jul 26, 2015
This year we wanted to stay in a big hotel with our little baby and we changed from Betsy hotel to this hotel and it was a great experience. Everything is perfect, I cannot say anything negative.
5 out of 5
Recommended
for Everyone
by A verified traveler from TORONTO

CENTRE OF THE ACTION

Posted Jul 25, 2015
Pros: ITS THE RITZ
Cons: FOR SURE THE STAFF BEHIND THE MORNING SMALL COFFEE SECTION. SMAILL OFFERING OF QUICK TO GO EARLY PRE MORNING BREAKFAST ITEMS
Location: AROMA CAFE GREAT FOR A LUNCH SALAD ALSO PROVENCAL CAFE, A SMALL AUTHENIC FRENCH STYLE GREAT BREAKFAST PLACE
HOTEL GREAT, POOL STAFF ESCPECIALLY JUAN CARLOS BELLO AN EXPERIENCE HOTELIER ASSOCIATE, THE GUY IS ATTENTIVE TO NOT JUST CARTING DRINKS AND FOOD BUT TAKING THE TIME TO GET TO KNOW THE HOTEL GUESTS AND ASKS THEM TO RETURN NEXT HOLIDAY. ALSO IN THE MORNING IN BREAKFAST AREA A WONDERFUL YOUNG PRETTY GIRL WOULD ALWAYS MAKE A POINT TO OPEN THE DOOR FOR HER GUESTS WITH A SMILE
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2015
Everything was phenomenal except the service at the restaurant near the pool. The food took forever to come out and the lamb chops were charred black instead of being medium well as ordered. Every staff member was exceptional and I can't wait to go back.
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel near beach

Posted Jul 5, 2015
Great hotel. They charge gratuity of 18% for everything, though, this includes chips or candy in room. I was upset cause I paid $99 to check out late. 2:00. Then I swam at the sea ran to room to shower, then had to check out at 2:00. Wait 4 hours for my flight then while checking out they said, you can swim and use a shower room by the pool to enjoy the rest of the day. I was kind of angry cause when I called that morning to do that this wasn't offered, they basically charged me half a day rate. Otherwise, good place.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2015
Everybody was nice and friendly. It was in a perfect location. 3 blocks from south beach.
5 out of 5
Recommended
for Everyone
by A verified traveler from k

Excelente ubicación, trato e instalaciones

Posted Jul 1, 2015
Muy buenas instalaciones, excelente servicio, la comida muy rica, y una ubicación inigualable
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jerssey

Beautiful hotel right on the beach

Posted Jun 30, 2015
Pros: Close to the beach with great views of the Atlantic.
Cons: everything was good.
Upon checking in I was upgraded without asking to a beach front room overlooking the pool. Service was excellent andf the accommodations were first rate.
4 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, SC

Classy hotel

Posted Jun 29, 2015
Pros: Comfy bed. Very nice inside.
Cons: Clean the showers. I shouldn't see mold.
Location: All kinds of stuff.
Staff was very nice. I noticed mold inside the shower. My recommendation is for the house cleaning staff to spray some clorox in there at least once a week. The bed was very comfortable. The hotel was quiet. Lots of families.
5 out of 5
Recommended
for Everyone
by A verified traveler from Conway,AR

Great trip !! They pampered us !! It was so fun !!

Posted Jun 28, 2015
We had a great Anniversary weekend !! The staff was incredible !! The poolside restaurant was great, and Edwardo was the best !! He pampered us while dining, and we didn't want to go anywhere else !! When we were at the pool, they treated us to ultimate comfort. When dining Edwardo and staff sent us complimentary dessert for our Anniversary that was almost to pretty to eat. When arriving at our room that night we had complimentary chocolate covered strawberries and a card from the staff for our Anniversary !! It was wonderful !! They also upgraded our room on arrival !! Great trip !! We will definitely be back ! We are ruined for anywhere else !!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2015
The staff was amazing. Especially the beach staff.