Ratings based on 307 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
73% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom miami fl

very nice hotel blocks from the beach

Posted Nov 17, 2014
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lancaster uk

Bill from Lancaster uk

Posted Oct 13, 2014
All good and I enjoyed having the pool all to myself.
5 out of 5
Recommended
for Everyone
by A verified traveler

Truly a great experience!

Posted Oct 9, 2014
Cons: The chairs around the nook area were very uncomfortable. Could use a coffee table for drinks and food.
Location: Only there for a concert at Jackie Gleason Theater....PERFECT location!
We had a very nice stay at The Sanctuary. The staff was very accommodating and professional. We will refer this hotel to all our friends who need accommodations while staying in the Miami Beach area. We will book again when our travels require us to be in Miami and hope we will be able to spend more than 1 night so we can enjoy the other hotel amenities.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom fort myers florida

Comfortable and clean. Staff very helpful.

Posted Oct 4, 2014
Pros: Courteous staff
Cons: Card swipes rather than keys for room
Location: Havana restaurant was excellent
Electric cart was wonderful for transportation to restaurant downtown
3 out of 5
by A verified travelerfrom Ontario, Canada

Drabby hotel

Posted Aug 16, 2014
Mediocre hotel. I would expect more from a 3.5-4 star hotel. Nice decor but everything just looked old and grungy. The housekeeper did a great job cleaning but the hotel itself just looked worn down with rust and mildew in the bathroom, dirty behind furniture, etc. Our last night the a/c started dripping water from the ceiling. Breakfast was basic. Nothing fresh. No healthy options. No variety day to day. Staff was pleasant and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel, great location

Posted Aug 15, 2014
Absolutely loved the hotel! Felt so welcome by all members of staff. The rooms are spacious, cleaned daily and good for travellers looking for something centrally located. Sister hotel 2 mins away where you can use the facilities. Would definitely stay here again.
2 out of 5
by A verified travelerfrom c

You get what you pay for.

Posted Aug 2, 2014
Very unhappy that the front desk was never answering our calls. The rooftop pool wasn't clean and they decided to clean it as they saw we went up there to tan, on top of that the entire rooftop smelled like septic, as they again decided to attend to the problem once they saw guests were up there. We then were obligated to go to the sister hotel which was ten times better.The towels had stains and the cleaning products used to clean the rooms were too strong - very chemical like smell for hours. Our kitchen area smelled like vomit-last place you'd expect. Lastly not happy with the overcharge of check out fee. Website said 50, we were charged 75 and also the front desk guy made a note saying our things were scattered in the room when they were not.
Comment from Hotel Management
Aug 13, 2014 by Carlos de Jesus, Hotel Management
Thank you for your comment. We are sorry to here about your stay. We will look into all your concerns. Best regards, Ignacio
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Newfoundland, Canada

Hidden Gem on Miami Beach

Posted Jul 11, 2014
The Sanctuary is a great little hotel that completely exceeded our expectations. The staff was more than accommodating to all our small requests, and the hotel in general has a relaxed feel compared to big chain hotels. The roof-top pool is open 24/7 (an awesome place to make a few friends) and they offer a free shuttle to and from anywhere you want to go in Miami Beach (great when your high heels won't last much longer on the Ocean View strip)!
Comment from Hotel Management
Jul 16, 2014 by Carlos de Jesus, Hotel Management
Dear Guest Thank you for sharing your recent experience at the Sanctuary South Beach. We could not be more happy to learn you were able to enjoy and relax and also took advantage of our electric cart. Best regards, Ignacio Luciano
5 out of 5
Recommended
for Families
by SF Bay area-Germany Travellersfrom SF Bay Area

Excellent service!

Posted Jul 1, 2014 on Hotels.com
Appreciated the text messages with notifications/updates and suggestions for sites/tourists destinations. Also really appreciated the cleanliness of not just the room but the entire hotel and grounds. Will definitely be coming back to this same hotel if I make another trip to Miami.
Comment from Hotel Management
Sep 13, 2014 by Carlos, Hotel Management
Dear Guest Thank you very much for you review. I am glad you enjoyed your stay and the service we provide via text messages. We will definitely look forward for another excellent stay. Regards, Ignacio
4 out of 5
Recommended
for Everyone
by Nancyfrom Naperville, IL

Very close to beach and activity

Posted May 26, 2014
This hotel is a great price, however, if you plan on spending any time in your room know that the furniture is very uncomfortable to sit/try to relax in. This was really the only drawback to this hotel. Staff was nice, room was clean.
Comment from Hotel Management
May 28, 2014 by Carlos de Jesus, Hotel Management
Dear Guest Thank you very much for your positive feedback. I am happy to learn you enjoyed the hotel. I will definitely review your comment and make sure we take care of your notes. Thank you once again, and we hope to see you at the Sanctuary South Beach in the near future. Regards, Ignacio Luciano