Ratings based on 295 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
72% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Toronto, Canada

Good Location

Posted Apr 10, 2014
Good location, although on a busy street there was no traffic noise. Reception staff very friendly (Eddy). Cool layout, nice restaurant and lounge area. The room was large and had separate sitting area with small kitchen. Unfortunately that's where the positive review ends. The room had a horrible smell to it...so bad that it kept me awake all night and I cancelled a second night stay I already had booked. The air conditioning was also really loud and every time it cut in and out it woke me up (when I managed to doze off as the smell was horrific). Couldn't shower either because the water went from scalding hot to scalding hot. Although a cool concept, the room was in poor condition and the smell was absolutely disgusting. Sorry, can't recommend this hotel to anyone, even if you are looking for a budget stay.
Comment from
Jan 14, 2014
Dear Guest First of all I want to thank you for taking the time and comment regarding your stay with us. It is good to hear our staff, room size and restaurant were accommodating. I am so sorry to learn, the hotel experience was not positive. We are currently working very hard on improving our rooms and amenities. Please accept our apologies, and we hope you give us another chance in the future. Regards, Ignacio Luciano
1 out of 5
by A verified traveler

Smells of sewage and mold in room!

Posted Mar 29, 2014
As soon as you enter the lobby, it smells like sewage. Then you get to the room and you smell mold. Half way into the night, you throat gets super dry from breathing in the spores, and days after, your clothes still smell like mold. It's central A/C, so it's safe to assume that every single has this mold issue. Save yourself from getting from black mold and stay away from this place.
Comment from
Jan 7, 2014
Dear Guest Thank you for taking the time and comment your recent stay with us. I really sorry to learn your experience with us was not pleasant. We are currently working getting any issue solved as soon as possible. I hope you still give us another chance in the near future. Best Regards, Ignacio Luciano
5 out of 5
Recommended
for Everyone
by A verified traveler

Quiet Hotel and very comfortable.

Posted Mar 24, 2014
Stood there for 1 night and it was very pleasant. Away from the chaos which is what we liked about this hotel.
Comment from
Jan 26, 2014
Dear Guest I am glad to hear your 1 night experience at the Sanctuary South Beach was very pleasant. Our prime location, far form the chaos but close to all South Beach attractions make us a Gem in Miami Beach. Thank you once again for you great review and we hope to welcome you at the Sanctuary South Beach in the near future.. Regards, Ignacio Luciano
3 out of 5
by A verified traveler

Nice, a little unkempt

Posted Mar 11, 2014
Nice room, but not enough light. smells of restaurant in room periodically.
Comment from
Jan 18, 2014
Dear Guest Thank you very much for your feedback regarding your recent stay with us. I am glad you enjoy your room. We are currently working in adding more lights and amenities on them. I hope you give us another chance in the near future. Regards, Ignacio Luciano
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel. Definitely great value for money

Posted Mar 6, 2014
Clean rooms, good guest service. Its not a luxury hotel so there are t that many facilities But it is very good for what you can get in South Beach
Comment from
Jan 18, 2014
Dear Guest Thank you very much for your great comment regarding your recent stay at the Sanctuary South Beach. I am glad to hear about our good guest service and rooms. We are currently updating our in-room amenities, so we hope to welcome you in the near future. Best Regards, Ignacio Luciano
2 out of 5
by A verified traveler from Naples Fl

Smelly, dark, dirty

Posted Feb 28, 2014
Pros: I did not
Cons: Clean out the mildew, replace the lighting, wash the tile floors.
Location: The hotel is very convenient to all the activities of South Miami Beach.
We drove by the "hotel" 3 times. The only sign is near the steps!! going in, small aluminum letters mostly covered with ivy. After checking in we opened the door to the room and were overwhelmed by the smell of air fresher and mildew. The AC was set to 60 and the room was freezing. There was a nice sitting room with a very uncomfortable couch and chair, a nice tv, a sink and fridge. Continuing to the bedroom through a dark hallway we saw a small dark bedroom, a queen bed, a sink and a frosted glass door to a toilet and shower. The sink had a single recessed light overhead. There was one washcloth and face towel and three bath towels. The coffee pot had the coffee pods but no cream. We had put some cold beverages in the fridge and after two days realized they were getting warmer. The attendant checked it with a flashlight and found the hidden switch was shut off.
Comment from
Jan 5, 2014
Hello Traveler, Sorry to hear about your dissatisfaction of our property. It is our goal to make all guests feel at home and we did not achieve this with you. Your feedback will be taken into consideration to better our services.
1 out of 5
by A verified traveler

Not worth the money

Posted Feb 25, 2014
Bed was super uncomfortable--shower made bathroom wet. Did not feel safe! Breakfast was a joke!!!
Comment from
Jan 5, 2014
Dear Traveler, First let me apologize for the inconveniences you encountered during your visit. Our goal is to have all guest leave happy with all of our accommodations and services and we did not achieve that with you. I will follow up with all of our team as to better our services. Hope you can give us a second chance to impress you.
4 out of 5
Recommended
for Everyone
by Nick from Scotland

Nice area and central for our needs

Posted Jan 22, 2014
Pros: Location and price
Cons: Entry to room
Nice hotel slightly tired, key entry looks dodgy has had a key card entry at one time but overall clean and comfortable, close to supermarket and bus stop (bus to airport $2.65 and taxi approx $46) and easy walk 5 minute walk to Lincoln road, ocean drive etc Just what we needed without the extortionate price of the next street away.
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 15, 2014
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jan 14, 2014 on Hotels.com