Ratings based on 49 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Business Travelersby Janet from Birmingham, AL
Must Stay!Posted Jul 24, 2013 on Hotels.com
The Hotel was very clean, service outstanding and food and drinks amazing. Looking for rest, relaxation, and pampering......this is your Hotel.
Recommendedby A verified traveler
Serene Miami LuxuryPosted Jul 19, 2013 on Hotels.com
Luxurious, oversized guestrooms. Great location on the beach side of Collins Ave. Poolside service can be surprisingly spotty for a hotel of this caber. George at front desk and Esther at the pool are absolutely exceptional.
for Everyoneby A verified traveler
gorgeous hotel. friendly staff. great resort feelPosted Jul 5, 2013
Great resort feeling in the heart of Miami. relaxing environment. great amenities. great food.
for Business Travelersby PB from New York
Setai StayPosted Jun 30, 2013 on Hotels.com
Having stayed at the Setai in the past, I have noticed a slight decline in service and the quality of the overall atmosphere at the hotel. The staff is still very good, but the hotel is a little louder, and the staff is not quite as consistently attentive as during my previous stays.
for Personal Eventby A verified traveler
Posted Jun 27, 2013 on Hotels.com
Recommendedby Amy P from Houston, TX
Amazing property!Posted Jun 24, 2013 on Hotels.com
I travel on a regular basis and The Setai was the finest hotel I've ever stayed in. I can't say enough about it - the location, staff, decor - was all absolutely amazing! Phenomenal! I will stay here every time I'm in Miami from now on.
for Couplesby Carolyn
Fabulous hotel, in the heart of South BeachPosted Jun 17, 2013
Pros: Location, and quality/comfort.
Cons: the reading light was out of a bulb, and even though i asked, didn't get fixed during our stay.
Location: heart of south beach. many stores and restaurants and cafes to visit. great boardwalk to walk along or run along for fitness
Welcoming professional staff; discreet yet so attentive. Gorgeous calm music and decor, very clean, friendly staff. Everything was attended to and thought through. Lovely food on the beach, comfortable chairs, great cocktails. We ate at the Asian restaurant and the food was absolutely delicious. I had the best sea bass I've ever tasted.
for Everyoneby Vince
Quite and luxurious hotel even on a noisy weekend.Posted May 27, 2013
Pros: Staff were great.
Cons: Small thing but the sinks in the bathrooms were too big. Took up too much of the counter.
Awesome stay at the Setai. The staff was great. Rooms were amazing. A bit pricy at the bar and restaurant but the service was so good that it was worth it. Didn't spend much time at the beach but the pools were very nice. Great gym and spa. We were there over the Memorial Day weekend. Apparently Miami Beach is not the place to be if you're looking for peace and quiet on that weekend but we had no problems. A bit crazy on Collins at night but the Setai had lots of security. Maybe too much really.
for Everyoneby A verified traveler
excellent but expensivePosted Mar 16, 2013
Expensive but worth the higher cost. Great location, great staff nice amenities (pool area, beach, restaurant).
by Mark from Phoenix, AZ, USA
Worst service ever ruins a hotel that could be gooPosted Feb 27, 2013
Pros: Breakfast - staff service was excellent.
Cons: Everything else service related. From check in to check out and everything in between, this is the worst service anywhere.
Location: A block or two away from the ideal location, but if the service was decent the short walk wouldn't be a big deal.
A 5 star hotel is dragged down to somewhere between a Days Inn or Ramada (better than those) and a Hilton, Hyatt, or Marriott (clearly BELOW any of those). The staff has very limited English skills (THROUGHOUT the property - if you only speak English, DO NOT stay here!), and zero understanding of what it takes to make a property worth the $800/night room charge. Interested in the pool bar? Closed early with no notice - no one at the hotel knew about it until they made phone calls. 3pm check in? Not exactly. 5pm...you should have a room. Want to speak to a manager? I asked three employees at the front desk to speak to a manager. After they asked me some questions (in broken English), one person ran away. turned out he was the manager! Note to staff: if someone ASKS for a manager - and you ARE one - -say "Hi, I'm xxx, the manager at the moment". Running away and hiding does NOT help. One more thing: a 10 ounce Diet Coke is $6, and of course there are no refills. So...with automatic 20% gratuity (makes the bad service easier for the staff) nad sales tax, you can expect to pay $15 for your diet Coke at breakfast. Stay elsewhere!