Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
4.7 Room cleanliness
3.7 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Perfect location for Miami beach stay

Posted Jan 29, 2015
Pros: Staff were excellent. Bar and restaurant good quality and lively
Cons: Pool side music - Very loud. Needs to appropriate level for the situation
Location: Perfectly located. Right next to the board walk and beach and a pleasant stroll into South beach
We were in the hotel for 5 nights having had a disaster on a previous booking. The staff were welcoming friendly and efficient. The atmosphere was upbeat . Rooms were laid out well and spotless. We had a thoroughly enjoyable time
2 out of 5
by A verified traveler

Mixed Bag

Posted Jan 26, 2015
Pros: The rooms were lovely and although the lobby is miniscule, there were many lovely seating areas both inside and out.
Cons: In general, the staff needs to be better trained in customer service, especially the person who was on duty as the pool manager.
Location: Hotel is not surrounded by shops and restaurants - Lincoln Road is about a mile south, and Bal Harbour Shops about 2 miles north.
Although the property has gotten a beautiful renovation, our opinion of the hotel was ruined by several pool staff members who were rude or seemed more impressed with themselves than in caring about guests- A big exception was the woman at the front desk who upgraded us at check-in and seemed genuinely concerned to learn at check-out of our unpleasant experience with other employees. A friend had eaten at the restaurant a few days before we arrived and the service was so bad her group had their whole meal comped - so we did not try Seagrape at all Even with an Expedia discount our bill for 2 nights (just the room) was over $900 - so needless to say we will not return.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cd Mexico

Hotel recien abierto. Bueno pero falta de experien

Posted Dec 11, 2014
Pros: Zona de albercas, menu del restaurante
Cons: Arención de los recepcionistas
Location: En la zona final de Soth Beach, tiene acceso a la playa muy agradable, a una distancia corta en taxi de lo principal de South Beach
Hotel bonito, bien ubicado, con abundante personal pero a quien todavía se le nota la falta de entrenamiento por la reciemte apertura, en especial en la recepción. No conocía la Marca, y resultó un concepto muy "Hipster" para adultos jóvenes. Restaurante tiene un concpeto interesante con comida saludable, con enfoque vegetariano. Aceptan mascotas.