Ratings based on 101 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Refused to provide reciept

Posted Nov 26, 2014
Hotel room was nice and bed was very comfortable however some of the staff was extremely rude and when asked for a receipt for room or for snacks bought the staff refused and said that was not possible. To me that is extremely shady. I will be watching my accounts to make sure my information was not stolen. For this reason I will not be staying again.
Comment from Hotel Management
Nov 30, 2014 by Amin Khatri, Hotel Management
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the TownePlace Suites Miami Airport West/Doral Area. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for inconvenience which we caused you. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Miami.
1 out of 5
by A verified traveler

nasty

Posted Oct 5, 2014
stayed a week my room smelled like death and bugs
5 out of 5
Recommended
for Families
by Alexis Romerofrom Barcelona

Super bien ubicado

Posted Sep 15, 2014 on Hotels.com
Recomendamos este hotel a familias numerosas y con niƱos que quieran ir a Doral y sus alrededores. Lejos de la playa, muy cerca del Miami Dolphin Mall
4 out of 5
Recommended
by leung

Posted Sep 2, 2014 on Hotels.com
Comment from Hotel Management
Nov 8, 2014 by Walter, Hotel Management
Dear Leung, I would like to thank you for posting your rating regarding your recent stay here with us at the TownePlace Suites Miami Airport West Doral. I will be certain to share with my team your rating. We hope to see you again when you are in the Miami area. Sincerely, Walter A. General Manager
5 out of 5
Recommended
for Families
by Andrewfrom Wisconsin

Good experience

Posted Sep 1, 2014 on Hotels.com
Good hotel. The room was clean and comfortable. Location is great for shopping 2 minutes away from the Dolphin and International malls. When checked in the room did not have enough towels for 4 people and was missing a flat sheet for the sofa bed (stayed at the 1bd suit), so I went down to the lobby and the hotel staff promptly gave me anything I needed. Pretty good experience overall.
Comment from Hotel Management
Nov 8, 2014 by Walter, Hotel Management
Dear Mr. Andrew, I would like to take this opportunity to Thank you for posting your comments and rating of your recent stay here with us at the TownePlace Suites Miami Airport West Doral. My team and I are glad to see that you enjoyed your stay. I sincerely appreciate the kind word regarding my hotel and team, We look forward to your return. Sincerely, Walter A. General Manager
5 out of 5
Recommended
by Rodfrom Panama

Buena ubicacion

Posted Sep 1, 2014 on Hotels.com
centrico para negocios en Doral.
Comment from Hotel Management
Nov 8, 2014 by Walter, Hotel Management
Dear Mr. Rod, I would like to Thank you for posting your rating regarding your most recent stay here with us at the TownePlace Suites Miami Airport West Doral. My team and I are glad to see that you enjoyed your stay. We look forward to your return. Sincerely, Walter A. General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, Canada

Nice hotel to stay with big family

Posted Aug 31, 2014
This hotel is excellent located and has suites with two separate room for families with more than 4 member; excellent service. Sure that I recommend it to my friends!
Comment from Hotel Management
Sep 4, 2014
Dear Valued Guest, Thank you for rating your recent stay here with us at the TownePlace Suites Miami Airport West Doral. My team and I are happy to see that you enjoyed your stay. I will be sure to share your comments with my team. We look forward to your return. Sincerely, Walter A. General Manager
5 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 18, 2014 on Hotels.com
Comment from Hotel Management
Oct 25, 2014 by Walter, Hotel Management
Dear Valued Guest, thank you for posting your rating regarding your recent stay here with us at the TownePlace Suites Miami Airport West Doral. My team and I are glad to see you enjoyed your stay. We look forward to your return. regards, Walter A. General Manager
2 out of 5
Recommended
for Families
by Towneplace Suites Marriottefrom Miami

Posted Aug 14, 2014 on Hotels.com
It was not what we expected it. We discovered that room we stayed in had mold and room smells really bad. We requested for another room, but the second room we got it was as bad as the first one. The building was old and it was in a secluded industrial area. We were disappointed. We won't be coming back to this hotel.
Comment from Hotel Management
Oct 18, 2014 by Walter, Hotel Management
Dear Valued Guest, I wanted to thank you for posting your comments about your most recent stay here with us at the TownePlace Suties Miami Airport. Please accept my sincere apology for the inconvenience which we caused you. Thank you for providing us ith your invaluable feedback. I will be sure to share your comments with my team as we strive to continue to improve the overall hotel experience. Regards, Walter A. General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 4, 2014 on Hotels.com
Comment from Hotel Management
Oct 11, 2014 by Walter, Hotel Management
Dear Valued Guest, I wanted to take this opportunity to Thank you for rating your recent stay with us here at the TownePlace Suites Miami Airport West Doral. My team and I are glad to see that you enjoyed your stay. We hope to see you again soon. Regards, Walter A. General Manager