Ratings based on 1,032 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Dec 9, 2014
Great hotel. Beautiful pool setting. But was a good distance from south beach and ocean drive. Taxi rides got to be a bit expensive.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2014
Kid friendly, spacious rooms, attentive staff. Overall a great stay!
3 out of 5
by A verified travelerfrom Chicago

Not up the the quality and luxury expected.

Posted Nov 29, 2014
We were a bit disappointed from the moment we walked in to the lobby. Very bland and outdated decor and in the guest rooms as well. The bathroom was crowded and the shower small. The amenities weak and even the luggage rack was small, old, wooden and barely able to hold our bags without feeling it would collapse. You would expect a Nespresso machine and not a Keurig for the price as a "Resort Hotel". I would only say that the pool bar staff were great even though the outdoor bar needed new paint! Would not recommend for the money.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Posted Nov 11, 2014
Cons: Should have handicapped parking without having to pay $30.00 for valet service.
Everything was great except parking for handicapped .
4 out of 5
Recommended
for Families
by A verified traveler

プールもビーチも素敵でした。

Posted Oct 19, 2014
お部屋の広さや眺めなど全てにおいてラグジュアリークラスのホテルです。 プールも広くて大人も充分に楽しめます。
3 out of 5
by A verified travelerfrom Lima

Lux hotel, but no character

Posted Oct 13, 2014
Pros: Everything works fine. No hassles
Everythings is Ok, and works fine at the hotel. But it lacks charm and character. At all levels It could be a great hotel for people looking for efficient, modern, and a bit cold/impersonal atmosphere.
2 out of 5
by A verified travelerfrom Toronto, Canada

Will not stay at this hotel again!

Posted Sep 28, 2014
Pros: nothing
Cons: fire the staff including the manager and rehire.
Location: location was the only good thing but things were overpriced.
Room door to balcony will not open Shuttle failed to pick us up and then insisted that he had waited for 5 minutes Manager - inefficient and rude lobby staff - rude and useless no communication - housekeeping did not give us sufficient towels and toiletries. Had to make about 5 calls for some action. pool bartender - rude and make a point of telling us that he had to go out of his way to make our drinks staff on beach - lazy and impolite. Had to wait for them to talking between themselves to get our towels and seats.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Very nice hotel, easy access to the beach.

Posted Sep 23, 2014
Pros: Beach access, restaurant right on the beach, great services and amenities.
Cons: Valet parking and food a little on the pricey side for the quality.
Location: Great location. Right on the ocean. Close to everything.
Great hotel. Stayed with my 3 teenage kids and they loved it.
5 out of 5
Recommended
by Luisfrom Argentina

Muy bueno

Posted Sep 17, 2014 on Hotels.com
Muy bueno, todo en general
1 out of 5
Recommended
by Camille Hayashifrom São Paulo

Roubaram meu dinheiro! My money was stolen!!!

Posted Sep 16, 2014 on Hotels.com
Não fiquem neste hotel! Roubaram U$ 400.00 da minha bolsa, meu cartão de crédito e minha carteira de motorista que eu deixei escondido dentro de uma bolsa. Quando conversei com o gerente e o pessoal da segurança, eles nem se quer me pediram desculpas! Disse que a única coisa que eu poderia fazer era um BO na polícia, pq eles não tinham nada a ver com isso! Não vale a pena perder suas férias ficando neste hotel sendo que tem vários outros melhores na redondeza. Evite o stress que vai te causar qdo roubarem suas coisas do seu quarto e procure um hotel mais digno que trate os hóspedes com mais respeito! Nunca mais volto lá!!! Don't stay at this hotel!!! My money was stolen from my room!!! Before I went to the beach, I hid in a bag U$ 400.00, a credit card and my driver's license, and 3 hours later, my things were gone! Someone stole my things from my room and when I spoke to the manager and the security people, they didn't even apologize to me. They said the only thing I could do, was go to the police and do a report! They said they had nothing to do with it. Unbelievable the way I was treated after been robbed! Avoid any stress and don't stay at this hotel! There are millions of good hotels at the neighbourhood, that I'm sure are better than this! I will never go back again!