Ratings based on 883 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from aa new york

Great hotel on the beach

Posted Sep 11, 2014
Every things was very good, everybody was so nice and kind. The room was cleaning very well. We had fun:) the gym was small but very functional. The pool was nice and clean. This hotel good for family and for couple. The beach was perfect. Balcony with beautiful views of the ocean and pools. Large bathroom with shower and bath tad were wonderful:) Also it's very handly having a kitchen in the room and refrigerator with a full bar.
1 out of 5
by A verified traveler

Posted Sep 8, 2014
We were racially profiled by staff while hanging out the poolside. We were the only blacks there so a staff came up to us and said " are you really a guest here? I am very curious". Also, dinning service is terrible for the price you pay. Breakfast is tasteless and they make the worst coffee. House keeping staff came in the middle of the night without being asked and get this.... They let themselves into our room with out permission while we are asleep yelling " house keeping!". Also, house keeping staff must like hanging out in guest rooms because I found a pair of sandals by our bed that dose not belong to us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2014
good and comfortable. facility such as toilet water system was not functioning perfect.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sterling, VA

Great place, wonderful vacation!

Posted Aug 30, 2014
Pros: Clean, comfortable beds, nice bathroom, close to many restaurants, Halouver Beach and Aventura Mall.
Cons: Please provide promptly the name of your guests to the internet provider and to the beach staff.
Location: Many restaurant in Sunny Isle Beach area with great food. About 5 min bus ride to Halouver Beach and Aventura Mall.
The hotel is beautiful, right on the beach. We stayed at deluxe studio with ocean view. The room was very spacious and clean. In room coffee was included in the price we paid, but because we are espresso lovers we had our coffee in the nearby bakeries( across the street). There are plenty of restaurants nearby. The pools were never crowded and there were always chairs available. The staff was very friendly. We had a great time and we would definitely stay again there.
4 out of 5
Recommended
for Families
by A verified traveler from UK

Hotel good balance for beach and town

Posted Aug 28, 2014
Room very comfortable with stunning views. Restaurant quality good albeit surrounds a bit clinical... Coffee shops and restaurants directly across road are a plus. Would have been better to have had parking included as $30 per day is not cheap and there is NO way of avoiding
5 out of 5
Recommended
for Everyone
by A verified traveler from leeds, UK

Fantastic hotel close to beach

Posted Aug 25, 2014
Pros: Breakfast and beach
Cons: Nothing
Location: Coral castle Water sports Good restaurants near by
Outstanding experience. Kids had fantastic time in planet kids and in the pool. The best decision was to hire a car to see places around like Disney world, Kennedy space centre and coral castle, keys
2 out of 5
by A verified traveler

Not worth the money

Posted Aug 17, 2014
Guy at the counter was not helpful. Most nice hotels/resorts I've visited for the first time or for special occasion, do something nice....but not here ...they want you to spend money on every little thing, even when you are already paying quite a bit for hotel! We tried to get on the shuttle to south beach , we're there on time, and it was gone, all the staff said was...sorry...then we had a $50 can ride to SB...to make matters worse , we caught shuttle on ride home, and there was not enough room, we sat in the back (a space about 4 x 5 ft. Awith about 10 others...not only unsafe but uncomfortable...come on, spend a few dollars and get a bigger bus!
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Very nice,Good Price Beautiful Room.

Posted Aug 9, 2014
Everything Is Clean,Resort is Beautiful place to stay and have some rest,Room 2316 amazing beautiful view,Stuf really nice.Gonna stay there Again.Thank You!
5 out of 5
Recommended
for Everyone
by A verified traveler from nj

Excellent staff & faculties

Posted Aug 8, 2014
The staff was very friendly and helpful. Beautiful hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

3rd visit and 1st disappointment

Posted Jul 31, 2014
Pros: Close to beach. Staff are friendly
Location: lots of places to eat or shop at in the area
We've been coming here for the last 3 years and up until this visit we were completely happy. I usually don't have to work and come here specifically for vacation and to unwind. This time i had to work. Unfortunately the staff could not get my laptap wifi connectivity. I had to work at the McDonalds down the street which had free WiFi and I was able to connect no problem. I was also able to connect at the Starbucks a few blocks down the street. I spent several hours with various staff members trying to get me a WiFi or hard wire connection to no avail. Also our key cards quit working and after making several trips from our room to the lobby to get new cards security finally had to come up. The security master key did not work so we had to wait while he went to get a computer to hook up to the system and resolve the issue. I did get about $400.00 dollars knocked off of our $2000.00 bill total but it's not about the money.