Ratings based on 876 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified traveler
Not worth the moneyPosted Aug 17, 2014
Guy at the counter was not helpful. Most nice hotels/resorts I've visited for the first time or for special occasion, do something nice....but not here ...they want you to spend money on every little thing, even when you are already paying quite a bit for hotel! We tried to get on the shuttle to south beach , we're there on time, and it was gone, all the staff said was...sorry...then we had a $50 can ride to SB...to make matters worse , we caught shuttle on ride home, and there was not enough room, we sat in the back (a space about 4 x 5 ft. Awith about 10 others...not only unsafe but uncomfortable...come on, spend a few dollars and get a bigger bus!
for Everyoneby A verified traveler from new york
Very nice,Good Price Beautiful Room.Posted Aug 9, 2014
Everything Is Clean,Resort is Beautiful place to stay and have some rest,Room 2316 amazing beautiful view,Stuf really nice.Gonna stay there Again.Thank You!
for Everyoneby A verified traveler from nj
Excellent staff & facultiesPosted Aug 8, 2014
The staff was very friendly and helpful. Beautiful hotel
for Everyoneby A verified traveler from Chicago
3rd visit and 1st disappointmentPosted Jul 31, 2014
Pros: Close to beach. Staff are friendly
Location: lots of places to eat or shop at in the area
We've been coming here for the last 3 years and up until this visit we were completely happy. I usually don't have to work and come here specifically for vacation and to unwind. This time i had to work. Unfortunately the staff could not get my laptap wifi connectivity. I had to work at the McDonalds down the street which had free WiFi and I was able to connect no problem. I was also able to connect at the Starbucks a few blocks down the street. I spent several hours with various staff members trying to get me a WiFi or hard wire connection to no avail. Also our key cards quit working and after making several trips from our room to the lobby to get new cards security finally had to come up. The security master key did not work so we had to wait while he went to get a computer to hook up to the system and resolve the issue. I did get about $400.00 dollars knocked off of our $2000.00 bill total but it's not about the money.
for Everyoneby A verified traveler
good hotel, right on beachPosted Jul 16, 2014
convenient, CVS and Publix very close walking distance (less than 5 minute walk)
for Everyoneby A verified traveler from T
Nice hotel, close to the beach, very expensive.Posted Jul 14, 2014
Great staff and customer service. Extremely pricy food and drinks - not an all inclusive hotel.
for Everyoneby A verified traveler from ny
Beautiful hotel!Posted Jul 14, 2014
Beautiful hotel with incredible amenities and caring staff! We had a great time. Possibly one of the best hotels we have ever stayed in.
for Everyoneby A verified traveler from Toronto, Ontario, Canada
Exceptional location, right on the beach.Posted Jul 9, 2014
Pros: We loved EVERYTHING - the ambiance, comfort, all the facilities, and food. Customer service is superb!
Location: The location is great for everything - the relaxation on the beach, the supermarket (Publix) across the street, shopping mall Aventura 5 min away.
It is our second time at this resort. Definitely highly recommended. We would LOVE to come back. Great for couples, families and group of friends.
for Everyoneby A verified traveler from New Jersey
Beautiful hotel & gorgeous beachPosted Jul 7, 2014
Pros: The location was great. The ocean water was spectacular. I felt like I was at a Caribbean resort. Loved that across the street there was a supermarket
Cons: I did not like that the fridge was stocked with overpriced drinks. If I wanted it emptied to put my own drinks in there it would have cost me $50!
Location: Loved that there was a supermarket across the street, restaurants and CVS.
the hotel was beautiful & the rooms were a great size. I stayed in the deluxe ocean room view with balcony. My view of the beach was spectacular. I loved waking up in the morning, eating my breakfast and looking out into ocean. The staff were very attentive and polite. The pools were beautiful.
for Everyoneby A verified traveler from Miami, Fl
it is in a very nice location and pleasant to stayPosted Jul 7, 2014
Pros: the customer service and facilities
Cons: the cleaniness of the beach area there were too much sea weeds
Location: Close to restaurnat and shopping mall
The family enjoyed the ameneties of the hotel and the pool