Ratings based on 604 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Miami, Fl

Enjoyed our stay!

Posted Jan 12, 2015
Pros: The ambiance, cleanliness and location
Cons: We didn't like that drinks were not allowed while we were in the pool. There's nothing more relaxing then enjoying your beverage while in the pool.
Location: There are many restaurants and lounges within walking distance. Wish it had a hotel bar
The staff experience as we entered was very nice. Our room was ready on time and was very nice with a balcony with the city view. The large Jacuzzi was EXCELLENT!!! Just would have really enjoyed if we could have had our drinks while soaking in the pool. That rule should be changed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom J

Amazing!

Posted Jan 11, 2015
Everything was beyond my expectations! I will be returning!
4 out of 5
Recommended
for Couples
by A verified travelerfrom Switzerland

Nice downtown hotel - great pool - surcharges

Posted Jan 9, 2015
Pros: Pool and room
Cons: Breakfast excluded or really included
Location: Bayside shopping mall
The hotel is very nice as well as the pool. The only downside was that for an included breakfast it should be included and not everything should have additional charges if you want to order what is on the menu.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn, NY

Great Hotel in the heart of Brickell

Posted Jan 2, 2015
I loved my stay here. The Spa is espectacular. The staff is very friendly. The drinks by the pool are delicious. I would definitely stay here again.
3 out of 5
by A verified travelerfrom G

Ok but not amazing

Posted Dec 18, 2014
Nice room but no wow factor - we booked a suite and the decor is really bland and just ok. No plush towels and 5* touches. We had a crib for our toddler and they didn't have any crib bedding which was odd. The 15th floor was nice for breakfast and there is a nice pool area but the server at breakfast could have cheered up a little. Overall - nice hotel in financial district and easy to walk out if you are a tourist or are in need of dinner or a drink nearby be it business or pleasure.
2 out of 5
by A verified traveler

Disappointed

Posted Dec 11, 2014
I had stayed here a couple times before over a year ago. Arrived and they didn't have my Expedia reservation. They put me in a room quickly although not what I reserved or wanted. I was exhausted and needed sleep so I didn't make a fuss. Room was aged. I found the water never got hot. This hotel needs renovations.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Buenos Aires

Excelente hotel cerca de la mejor noche de Miami..

Posted Dec 7, 2014
Estuve con mi pareja, ideal todo, el Spa, la piscina, los restaurantes y los Lounges
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UT

Clean And within walking distance to shipping

Posted Nov 1, 2014
We had our children with us on this trip and they loved the views from our balcony, the swimming pool was fantastic, and it was in walking distance to shopping and food. Very friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2014
Very nice hotel. Customer service lacking a little. Valet workers not very helpful upon arrival.
5 out of 5
Recommended
for Business Travelers
by Mayafrom Dallas

Great hotel!

Posted Oct 15, 2014 on Hotels.com
The valet was a little slow, and the neighborhood around it is not the best - it is downtown Miami after all. We booked the suite and it was amazing :-)))