Ratings based on 681 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

very nice hotel , huge room , great facilities ,

Posted May 28, 2015
Pros: everything , the pool on the 15th floor, amazing view
Cons: perfect
will go back for sure , great restaurant , one of the pool attendants Julian is the best ,
1 out of 5
by A verified travelerfrom Cincinnati, OH

Will NEVER stay again!

Posted May 28, 2015
I had high hopes when I walked in. It smelled good, check in was easy. Then I get to the room. Why they call some of their rooms "waterview suites" baffles me. Even the photos online of that room type show a water view out of the window from the balcony. You get anything but. All I saw was the parking area and street. Being close to the street, it was hard to sleep. LOUD at night. The room service food was awful. I ordered the Spring Salad. The only edible part was the Haricot Verts. Everything else was so bitter. The room never cooled down. It was blazing hot at a constant 76 despite being set on 65. I called the front desk and I got this attitude that it was my problem. They didn't offer to move me, or rectify it in any way. Very disappointed and I've stayed in lots of hotels...
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Madrid

Lujo y buen trato en el downtown de Miami

Posted May 26, 2015
Pros: La habitación es estupenda y la piscina impresionante.
Cons: Horario de piscina (Ampliaría el horario por la tarde) El desayuno "incluído", realmente sólo incluye hasta un importe y los precios son desorbitados
Location: Bien situado aunque el acceso a la entrada del hotel es un caos (deberían hacer un acceso directo para clientes del hotel para no tener que rodear
Todo recibe una calificación muy alta... Por poner algún PERO, la recepción es proporcionalmente muy pequeña a la envergadura del hotel. Por otro lado, esto más importante, el precio del desayuno es astronómico y la calidad más bien floja...
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Lauderdale

Great hotel, convenient, clean!!

Posted May 22, 2015
Check in was easy, room was clean, comfortable. Staff was helpful. Spa was amazing. Pool area very Nice and entertaining with amazing views!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted May 18, 2015
The location is perfect and hotel is beautiful. Our room wasn't serviced during our stay for one reason or another even after requesting service. The air conditioner was broke in our room and after calling the front desk they said they would "try" to accommodate us. After a couple of hours our room was switched. Overall is was a good experience besides those little circumstances. Sam, a staff member at the Viceroy was excellent and very attentive to our needs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2015
Hotel was nice , very nice location , near downtown
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Amazing Weekend

Posted Apr 29, 2015
Hotel was lovely! I Was there for the weekend with friends and everything was perfect. Spacious clean rooms and bathrooms, hotel staff were always very helpful and great location as well (about 13 mins cab ride to south beach). Amazing rooftop view and breakfast was reasonably priced! Only thing was the wifi which could only connect 2 devices at a time but that was not a huge problem. I would definitely stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Apr 27, 2015
The hotel and staff were amazing for the most part. The day I checked in I told the front desk agent that I was getting married the next day and if they could have something like strawberries and champagne set up in the room for us when we got back. He said yes... But there was nothing when we returned from the wedding. Also I'm not sure how but the hotel was out of wash rags and asked us to call back for them the next morning. Overall a great hotel though, and very beautiful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Wonderful !!!

Posted Apr 25, 2015
Will definitely go back there anytime I touchdown in Miami ... The room was nice and the bathroom was very spacious ! I loved it !
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Very nice hotel in Brickell

Posted Apr 23, 2015
Pros: location, staff, restaurant
Cons: breakfast only served as of 7am , in a business district.....
Location: convenient for business, downtown
Conveniently located, staff goes out of his way to make you comfortable, very good restaurant