Ratings based on 604 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Couplesby A verified travelerfrom Miami, Fl
Enjoyed our stay!Posted Jan 12, 2015
Pros: The ambiance, cleanliness and location
Cons: We didn't like that drinks were not allowed while we were in the pool. There's nothing more relaxing then enjoying your beverage while in the pool.
Location: There are many restaurants and lounges within walking distance. Wish it had a hotel bar
The staff experience as we entered was very nice. Our room was ready on time and was very nice with a balcony with the city view. The large Jacuzzi was EXCELLENT!!! Just would have really enjoyed if we could have had our drinks while soaking in the pool. That rule should be changed.
for Everyoneby A verified travelerfrom J
Amazing!Posted Jan 11, 2015
Everything was beyond my expectations! I will be returning!
for Couplesby A verified travelerfrom Switzerland
Nice downtown hotel - great pool - surchargesPosted Jan 9, 2015
Pros: Pool and room
Cons: Breakfast excluded or really included
Location: Bayside shopping mall
The hotel is very nice as well as the pool. The only downside was that for an included breakfast it should be included and not everything should have additional charges if you want to order what is on the menu.
for Everyoneby A verified travelerfrom Brooklyn, NY
Great Hotel in the heart of BrickellPosted Jan 2, 2015
I loved my stay here. The Spa is espectacular. The staff is very friendly. The drinks by the pool are delicious. I would definitely stay here again.
by A verified travelerfrom G
Ok but not amazingPosted Dec 18, 2014
Nice room but no wow factor - we booked a suite and the decor is really bland and just ok. No plush towels and 5* touches. We had a crib for our toddler and they didn't have any crib bedding which was odd. The 15th floor was nice for breakfast and there is a nice pool area but the server at breakfast could have cheered up a little. Overall - nice hotel in financial district and easy to walk out if you are a tourist or are in need of dinner or a drink nearby be it business or pleasure.
by A verified traveler
DisappointedPosted Dec 11, 2014
I had stayed here a couple times before over a year ago. Arrived and they didn't have my Expedia reservation. They put me in a room quickly although not what I reserved or wanted. I was exhausted and needed sleep so I didn't make a fuss. Room was aged. I found the water never got hot. This hotel needs renovations.
for Everyoneby A verified travelerfrom Buenos Aires
Excelente hotel cerca de la mejor noche de Miami..Posted Dec 7, 2014
Estuve con mi pareja, ideal todo, el Spa, la piscina, los restaurantes y los Lounges
for Everyoneby A verified travelerfrom UT
Clean And within walking distance to shippingPosted Nov 1, 2014
We had our children with us on this trip and they loved the views from our balcony, the swimming pool was fantastic, and it was in walking distance to shopping and food. Very friendly staff.
for Everyoneby A verified traveler
Posted Oct 27, 2014
Very nice hotel. Customer service lacking a little. Valet workers not very helpful upon arrival.
for Business Travelersby Mayafrom Dallas
Great hotel!Posted Oct 15, 2014 on Hotels.com
The valet was a little slow, and the neighborhood around it is not the best - it is downtown Miami after all. We booked the suite and it was amazing :-)))