Ratings based on 232 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NSB FLORIDA

Nice hotel

Posted Jan 6, 2015
The hotel was just right for me. I have no complaints.
Comment from Hotel Management
Jan 8, 2015 by General Manager, Hotel Management
Dear Teamleader How happy we were to receive your praise about your recent stay at the Courtyard Miami Lakes! Our team takes pride in their ability to meet and exceed our guests’ expectations, and as such, it is extremely valuable to hear from guests in confirmation that our efforts are successful. Thank you so much for your patronage and complimentary commentary. We look forward to serving you whenever your travels bring you to the Miami Lakes, FL area. Sincerely, Orlando Amparo General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington, DC

Okay but not great

Posted Dec 29, 2014
The hotel has the updated lobby that CY has now but the room was a little dated. This hotel is more in a business area but had easy access to the highway. I've stayed at the CY in Miramar and it's much nicer. It's also newer. It's about 10 minutes away and has some good dining and shopping choices about five minutes away.
Comment from Hotel Management
Dec 31, 2014 by General Manager, Hotel Management
Dear Harvey, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Courtyard Miami Lakes was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Sincerely, Orlando Amparo General Manager
Comment from Hotel Management
Dec 31, 2014 by General Manager, Hotel Management
Dear Elsa, Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Courtyard Miami Lakes was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Sincerely, Orlando Amparo General Manager
4 out of 5
Recommended
for Families
by A verified travelerfrom Tampa

Nice hotel, courteous, fast service at check-in

Posted Dec 27, 2014
Pros: Ease of check-in, cleanliness of room, attractive landscaping around courtyard.
Stopped at Courtyard while in town visiting relatives. Our stay was enjoyable, the elevators were fast, and the rooms were quiet. Beds were quite comfortable and the room, including bathroom, was clean. Our stay was enjoyable and we will use this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Miami

Posted Dec 25, 2014
Pros: Convenient location clean friendly staff
Cons: Beds small but comfy
Location: Miami Dolphins game shopping
Very clean, staff friendly and helpful...pool nice warm water...ask for a refrigerator if you don't have one in your room
Comment from Hotel Management
Dec 26, 2014 by General Manager, Hotel Management
Dear verified traveler, How happy we were to receive your praise about your recent stay at the Courtyard Miami Lakes! Our team takes pride in their ability to meet and exceed our guests’ expectations, and as such, it is extremely valuable to hear from guests in confirmation that our efforts are successful. Thank you so much for your patronage and complimentary commentary. We look forward to serving you whenever your travels bring you to the Miami Lakes, FL area. Sincerely, Orlando Amparo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2014
We had experienced a bad travel day and was discussing with the desk clerk upon our arrival. She graciously offered us a free upgrade to a suite. Wonderful customer service, beautiful, clean facility. It would be nice if they offered transportation to the port.
5 out of 5
Recommended
for Business Travelers
by Markfrom Tampa

Marceus.aurelius

Posted Oct 25, 2014 on Hotels.com
Clean and well maintained. Excellent service. Only problems s the TV is locked out from other units so I couldn't watch Netflix through it and had to call Internet support to get wireless to work. Assigned password wouldn't work.
4 out of 5
Recommended
for Business Travelers
by Ron Williamsfrom Pensacola, FL

great stay

Posted Oct 22, 2014 on Hotels.com
Spent 1 night in a king on the first floor. The room was clean, attractive, quiet, and comfortable. Many restaurants within walking distance at a shopping complex.
3 out of 5
Recommended
for Couples
by Kaushik Venkateshfrom Gainesville

Very Average experience

Posted Oct 21, 2014 on Hotels.com
There was an Issue with the Air-conditioning unit in our room. When I called up the desk, they were not very helpful. After lots of discussions they decided to get us a new room and they were not even considerate to us. They wanted us to move to the new room at 1 A.M. When we told them we will move our stuff in the morning they were very rude with us. They wanted us to take our stuff and move in the middle of the night itself. There were few minor issues in the new room that they gave us as well.Very poor service overall. Not at all happy. I Will NEVER recommend to any of my colleagues or my clients. Thanks.
Comment from Hotel Management
Jan 3, 2015 by General Manager, Hotel Management
Dear Venkadtesh Thank you for taking the time to share your comments about your recent stay with us. We pride ourselves on providing our guests with an excellent customer service experience, and we are sorry that we did not meet your expectations. Please be assured that we are looking at the issues that were addressed in your survey. We hope that you will give us another opportunity to serve you on your next trip to the Miami Lakes, FL area. Sincerely, Orlando Amparo General Manager
3 out of 5
Recommended
by R E M Transport

perfect location for packer game

Posted Oct 15, 2014 on Hotels.com
You should have the following in the rooms........Mini Refrig, microwave, long mirror by front door
4 out of 5
Recommended
for Couples
by Dennisfrom Pensacola

Miami Game

Posted Oct 15, 2014 on Hotels.com
We stayed there to go to the Miami game at sunlife. Its a out 15 minutes away from the stadium and the shopping center right next door was really convienient plus its right off the hwy. I would stay there again.