Ratings based on 577 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from st. charles, il.
Nice area, quaint surroundings, convenient areaPosted Jul 28, 2014
Pros: Nice area; quaint, boutique like surroundings
Cons: Fixtures in the room; towels
Location: Good restaurants and shopping in the area
Nice place; toilet was not properly fastened to the floor. Hotel was short on towels. Overall room was nice.
by A verified traveler from Chicago
Not PleasedPosted Jul 26, 2014
Pros: Great steak restaurant, great front desk staff, clean rooms, nice rooms.
Cons: The employees must somehow understand that sound from the hallways carries directly into the guest rooms. WiFi must be repaired and maintained.
Every morning at 6 AM the staff was extremely loud in the hallway, laughing, joking, talking, 2-way radio set to loudest volume. This lasted throughout the morning and was very distractive. Also had two days of WiFi difficulties/lack of connectivity. In addition Verizon iPhone 5S had no connectivity, no ability to make or receive calls, no bars in the entire area.
for Familiesby A verified traveler from TX
Nice location in Miami LakesPosted Jul 11, 2014
Pros: Location, Pool
Cons: They need to add Safe box to the rooms.
Location: nice location, with malls and restaurants nearby. Golf and Tennis available.
The hotel is a bit old but well taken care. Clean, spacious and confortable room.
by A verified traveler from Reno, NV
Nice Miami Lakes LocationPosted Jun 25, 2014
Pros: Pool and gardens. Room cleanliness and view of garden area.
Cons: Staff levels were totally inadequate, service was appalling at the restaurant.
Location: Shula's golf club nearby. Also Shula's Steak house at the golf course - very good food, albeit very expensive.
The hotel facilities were very good - pool, gardens, layout were all well done. However, the staff service, especially in the restaurant, was the worst we have ever experienced. One day the room was serviced after 7pm!
by A verified traveler
Posted Jun 16, 2014
Pros: Its close to the Opa Locka airport. Other than that, it has no redeeming qualities
Cons: Get new maids and maintenance personnel
First room that I was given had the bed made up with dirty sheets and it was obvious that the sheets had not been changed from the previous guest. Bathroom was also not clean. Replacement room was better except toilet ran all night and one of the lights in the bathroom was out. Also got a voucher to be used at the Shula Steakhouse for $25 as part of a package deal. Voucher is only valid if your dinner check is over $100, so no deal there.
for Everyoneby A verified traveler
Posted Jun 9, 2014
Very nice hotel; room was above average for the price. Shuttle to the 'original' Shula's steakhouse was nice, as our special rate was NOT for the restaurant actually in the hotel.
for Business Travelersby micukm
It is a nice, sport themed hotel.Posted Jun 2, 2014
Pros: Room cleanliness, small artificial lagoon on property.
Cons: Upholstery in meeting rooms and carpet seemed a bit worn and old.
Location: Located in Miami Lakes, a CVS pharmacy walking distance close, a couple of brand restaurants very close. Nevertheless, I recommend to rent a car.
I stayed on the hotel for business purposes, the overall feeling of the hotel was quite nice. Just had one strange problem, that I got locked out of my room for over two hours, and for the first hour and a half, the staff seemed helpless upon the situation. Nevertheless, they managed to repair my door lock. That day though, I did not get any housekeeping.
for Everyoneby Rami from Dubai
Nice hotel and clean rooms and bed.Posted May 24, 2014
I spent 6 nights at this hotel with excellent experience. The rooms are clean and free parking is available. The staff are so friendly and to mention names: Mac and Natasha at the reception. They assisted me alot with many different requests. Thanks to both of them.
for Everyoneby A verified traveler
Stay here monthly so quite familiar.Posted May 23, 2014
Housekeeping needs to do a better job. Upon checkin my room was not thoroughly clean. Bathtub and bathroom floor had hair on them. Counters and night stands were not wiped off-- residue left from food and other dirt visible. I don't think they even wiped it at all.
for Everyoneby Jessica from Westbury,NY
"The" HotelPosted May 20, 2014
This is my hotel when I come down to Florida. It's comfortable, quiet, less than 30 minutes from Miami beach!!! I loved it. You will too