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Elevator on 3rd floor did not work. Ice machine on 3rd floor did not work- had to go to first floor ice machine, a great inconvenience but good exercise. Staff was very friendly for my pup and I’m grateful I could share this travel experience with her.
This is the first time I have been charged to park at the same hotel I was renting a room with. Whats up with that? We also requested a 4:30am wake up call as we had a flight to catch at 6:30, thank goodness we set am alarm on our phones cause we never received a call from the front desk.
Everything was great, customer service was excellent! Only complaint is our shower had ZERO hot water. Luckily our sons rooms were all together and we showered in one of their rooms!! We would stay here again.
Patti
Stayed 1 night in Nov 2023
10/10 Excellent
Rudy
Business traveler
Nov 1, 2023
Excellent service,very friendly....safe area and clean
Rudy
Stayed 1 night in Oct 2023
10/10 Excellent
jimmie
Oct 13, 2023
Liked: Staff & service
Disliked: Amenities
Pool was filthy. Didn’t have a restaurant it was a bar that served some food. Staff was great!
Open the bar on weekends. At least netween 6 and midnight. Theres a lot of oilfield folks flying in and out that need a drink before and after heading home or to work.
Well located. Surrounded by places to eat and shop.
George
Stayed 3 nights in Jul 2023
4/10 Poor
Farrell
Jul 24, 2023
Disliked: Staff & service
After paying for a Friday night, I would expect a free breakfast like all other hotels. Nope $$ for an omelette and $$ for one waffle. I also wanted a bottle of water and they charged me almost $8. When I asked if the tab water was safe, the lady at the counter said “oh no it’s not safe. Honestly I think everyone checking in this hotel should be told about the “UNSAFE” water. This is my second time at this hotel and there will not be a third. I will choose another one in the area.
Farrell
Stayed 1 night in Jul 2023
8/10 Good
Jamie
Jul 10, 2023
Jamie
Stayed 2 nights in Jul 2023
10/10 Excellent
Randa
Jul 6, 2023
Randa
Stayed 1 night in Jul 2023
10/10 Excellent
Kristin
Traveled with family
Jul 5, 2023
Very nice and clean hotel and rooms. The staff was extremely kind as well and the parking lot felt safe.
This hotel is not as nice as it used to be. The main reason I stay here is that there is a bar. However the bar was closed because the computer in the bar area was broken and they had no idea if it would be replaced. The place seemed dirty and room run down
Jody
Stayed 1 night in Dec 2022
8/10 Good
Luis
Business traveler, Traveled with partner
Dec 8, 2022
Liked: Cleanliness, staff & service, amenities
Had some vehicles broken into. The property does not have surveillance cameras. Speaking with the hostess, her and other employees have spoke with management about installing surveillance cameras, but nothing has been done.
They were so helpful. Even was able to put me on a bottom floor. I will be back
Erika
Stayed 1 night in Nov 2022
6/10 Okay
Robert
Business traveler
Oct 6, 2022
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Sliding Downhill
The property isn't bad, it's just that it isn't what it used it used to be. It seems as if the owners have just let it go downhill. The bar is ho-hum. Do NOT expect to utilize the restaurant, if you can call it that. Their menu is horrible and apparently, they are taking all the meals off the menu and going to a bar food menu.
The point is, to save a few dollars and stay at another hotel nearby.
Robert
Stayed 1 night in Oct 2022
4/10 Poor
William
Sep 27, 2022
Disliked: Cleanliness, staff & service, amenities
What I didnt like was the cleanliness of the room. The sink and faucets had some brown stuff over the handle of the faucet and the sink. At first I thought it was rust but after a closer look I discovered it was some gooey stuff. I had alcohol wipes with me and wipe the sink and toilet clean. Housekeeping was not to good. Secondly, I was disappointed the bar wasn't open. I was told because there wasn't enough business during the week-end to justify opening the bar. However, I find that hard to believe because the parking lot was full every night. I was a diamond member but because of issues like these I started staying at other Hotels. I thought I would give Hilton another try but I was reminded again why I switched.
The pool was under construction and the bar was closed on a Friday and Saturday night. The AC did not work well and it was very warm in the dining area. The server that served us breakfast was amazing and probably one of the best servers I ever had. Overall, it was a pleasant place.
The bar and restaurant were not open as advertised, the pool was closed, the ice machine was broken, the coffee machine was broken,the doors are extremely hard to get into, no hot water and the bed was uncomfortable. The bathroom had cockroaches.
Bre
Stayed 1 night in Aug 2022
Response from Zach on Aug 8, 2022
I am so sorry this was your experience at our property, yes currently we are having to do some repairs on our pool and had to close it. I am also having someone look into the room to make sure everything is up to par. I hope you will consider staying with us again in the future, if something isn't the way you like it feel free to let any of our staff know and we'll do our best to make it right!
My stay was absolutely wonderful other than I didn’t have any hot water for my shower. I called the front desk and the lady was extremely nice and apologized and said their water heater had gone down. She offered me another room but since I was leaving the following morning I refused. She was extremely nice and helpful!
James
Stayed 2 nights in Jul 2022
Response from Zach H. on Aug 2, 2022
Glad to hear you enjoyed our staff! Hopefully we will get this water heater situation fixed soon. We look forward to welcoming you back sir thank you!