Terrace/patio

Reviews of Hilton Garden Inn Midland

3 out of 5
Hilton Garden Inn Midland
1301 N Loop 250 W, Midland, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 404 out of 666 reviews" "
Rating 8 - Good. 165 out of 666 reviews" "
Rating 6 - Okay. 49 out of 666 reviews" "
Rating 4 - Poor. 31 out of 666 reviews" "
Rating 2 - Terrible. 17 out of 666 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Morgan

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Elevator on 3rd floor did not work. Ice machine on 3rd floor did not work- had to go to first floor ice machine, a great inconvenience but good exercise. Staff was very friendly for my pup and I’m grateful I could share this travel experience with her.
Stayed 2 nights in Mar 2024

10/10 Excellent

Margaret

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Deep

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff
Stayed 1 night in Mar 2024

6/10 Okay

Betty Roxana

Stayed 4 nights in Feb 2024

8/10 Good

Donald, Jefferson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first time I have been charged to park at the same hotel I was renting a room with. Whats up with that? We also requested a 4:30am wake up call as we had a flight to catch at 6:30, thank goodness we set am alarm on our phones cause we never received a call from the front desk.
Stayed 1 night in Jan 2024

6/10 Okay

Glency

Traveled with family
Liked: Amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, rooms were clean and of good size
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained
Stayed 1 night in Jan 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Charlie

Stayed 1 night in Dec 2023

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Property conditions & facilities
The a/c didn't work and the hot water took forever!

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Ok stay
Hotel was in decent condition. Nice staff. Room was clean. Bed was noisy, air conditioner was loud and the shower had no water pressure.
Stayed 1 night in Nov 2023

10/10 Excellent

Patti

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, customer service was excellent! Only complaint is our shower had ZERO hot water. Luckily our sons rooms were all together and we showered in one of their rooms!! We would stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Rudy

Business traveler
Excellent service,very friendly....safe area and clean
Stayed 1 night in Oct 2023

10/10 Excellent

jimmie

Liked: Staff & service
Disliked: Amenities
Pool was filthy. Didn’t have a restaurant it was a bar that served some food. Staff was great!
Stayed 1 night in Oct 2023

10/10 Excellent

Ryan

Stayed 1 night in Sep 2023

10/10 Excellent

daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Anthony, Culbertson

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Open the bar on weekends. At least netween 6 and midnight. Theres a lot of oilfield folks flying in and out that need a drink before and after heading home or to work.
Stayed 1 night in Sep 2023

10/10 Excellent

Laken, Midland

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice, friendly staff.. comfy beds and pillows. Will definitely return
Stayed 1 night in Jul 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located. Surrounded by places to eat and shop.
Stayed 3 nights in Jul 2023

4/10 Poor

Farrell

Disliked: Staff & service
After paying for a Friday night, I would expect a free breakfast like all other hotels. Nope $$ for an omelette and $$ for one waffle. I also wanted a bottle of water and they charged me almost $8. When I asked if the tab water was safe, the lady at the counter said “oh no it’s not safe. Honestly I think everyone checking in this hotel should be told about the “UNSAFE” water. This is my second time at this hotel and there will not be a third. I will choose another one in the area.
Stayed 1 night in Jul 2023

8/10 Good

Jamie

Stayed 2 nights in Jul 2023

10/10 Excellent

Randa

Stayed 1 night in Jul 2023

10/10 Excellent

Kristin

Traveled with family
Very nice and clean hotel and rooms. The staff was extremely kind as well and the parking lot felt safe.
Stayed 1 night in Jun 2023

8/10 Good

Gaudencio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Isidro

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Betsy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service!!! Clean, nice breakfast!
Stayed 1 night in Mar 2023

8/10 Good

justin

Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotel.. charged $17 for breakfast is ridiculous
Stayed 2 nights in Mar 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 3 nights in Feb 2023

2/10 Terrible

Justin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were HORRIBLE
Stayed 1 night in Feb 2023

10/10 Excellent

Richard

Liked: Staff & service
Stayed 1 night in Jan 2023

4/10 Poor

Jody

Disliked: Cleanliness, property conditions & facilities
This hotel is not as nice as it used to be. The main reason I stay here is that there is a bar. However the bar was closed because the computer in the bar area was broken and they had no idea if it would be replaced. The place seemed dirty and room run down
Stayed 1 night in Dec 2022

8/10 Good

Luis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Had some vehicles broken into. The property does not have surveillance cameras. Speaking with the hostess, her and other employees have spoke with management about installing surveillance cameras, but nothing has been done.

10/10 Excellent

Erika

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everybody who very kind and offered to help.

10/10 Excellent

Erika

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were so helpful. Even was able to put me on a bottom floor. I will be back
Stayed 1 night in Nov 2022

6/10 Okay

Robert

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Sliding Downhill
The property isn't bad, it's just that it isn't what it used it used to be. It seems as if the owners have just let it go downhill. The bar is ho-hum. Do NOT expect to utilize the restaurant, if you can call it that. Their menu is horrible and apparently, they are taking all the meals off the menu and going to a bar food menu. The point is, to save a few dollars and stay at another hotel nearby.
Stayed 1 night in Oct 2022

4/10 Poor

William

Disliked: Cleanliness, staff & service, amenities
What I didnt like was the cleanliness of the room. The sink and faucets had some brown stuff over the handle of the faucet and the sink. At first I thought it was rust but after a closer look I discovered it was some gooey stuff. I had alcohol wipes with me and wipe the sink and toilet clean. Housekeeping was not to good. Secondly, I was disappointed the bar wasn't open. I was told because there wasn't enough business during the week-end to justify opening the bar. However, I find that hard to believe because the parking lot was full every night. I was a diamond member but because of issues like these I started staying at other Hotels. I thought I would give Hilton another try but I was reminded again why I switched.
Stayed 2 nights in Sep 2022

8/10 Good

Wanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was under construction and the bar was closed on a Friday and Saturday night. The AC did not work well and it was very warm in the dining area. The server that served us breakfast was amazing and probably one of the best servers I ever had. Overall, it was a pleasant place.
Stayed 2 nights in Sep 2022

2/10 Terrible

Bre

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bar and restaurant were not open as advertised, the pool was closed, the ice machine was broken, the coffee machine was broken,the doors are extremely hard to get into, no hot water and the bed was uncomfortable. The bathroom had cockroaches.
Stayed 1 night in Aug 2022
Response from Zach on Aug 8, 2022
I am so sorry this was your experience at our property, yes currently we are having to do some repairs on our pool and had to close it. I am also having someone look into the room to make sure everything is up to par. I hope you will consider staying with us again in the future, if something isn't the way you like it feel free to let any of our staff know and we'll do our best to make it right!

10/10 Excellent

russell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and clean
Stayed 1 night in Jul 2022

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful!
My stay was absolutely wonderful other than I didn’t have any hot water for my shower. I called the front desk and the lady was extremely nice and apologized and said their water heater had gone down. She offered me another room but since I was leaving the following morning I refused. She was extremely nice and helpful!
Stayed 2 nights in Jul 2022
Response from Zach H. on Aug 2, 2022
Glad to hear you enjoyed our staff! Hopefully we will get this water heater situation fixed soon. We look forward to welcoming you back sir thank you!

10/10 Excellent

ysabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great stay.
Stayed 1 night in Jul 2022

8/10 Good

Ken

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine
Stayed 1 night in Jul 2022

10/10 Excellent

Rafael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Jul 2022

4/10 Poor

eliazar

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022