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Reviews of Best Western Plus Hospitality House

3.5 out of 5
Best Western Plus Hospitality House
145 E 49th Street, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 1000 reviews" "
Rating 8 - Good. 321 out of 1000 reviews" "
Rating 6 - Okay. 67 out of 1000 reviews" "
Rating 4 - Poor. 19 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The service was wonderful. People were so nice. The Hotel is a bit old but it has everything you need. There is free breakfast which is a plus in NY. We had a suite type like a little apartment, really comfortable.
Stayed 5 nights in Mar 2024

4/10 Poor

Brandon

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel looks good in the pictures. In person it's very dated. There is no heater in the rooms, only some sort of central building heating that barely works. I would have never even assumed a hotel room does not have a heater in it. Microwave and stove barely worked. Most of the staff seem bothered if asked for anything (except the young girl receptionist, I forgot her name but she was very nice and greated us all the time). Asked multiple times for extra towels, they brought 2 for 3 people for 5 days. Asked multiple times to refill soap in shower, it never got filled, they finally came with a basic bar of soap. For my dinner I needed hot sauce, I asked them if I can have some they said they don't have hot sauce, when they do, they have it in the breakfast area, but didn't want to take the extra step to give me some. The breakfast was mediocre at best. The eggs and sausage are very water downed. The waffles are very good though but the breakfast attendant also was very flustered when trying to get help because we didn't know how to use the machine and made a little mess. The workers kept asking how many people I have in the room, I paid for 3, always had 3. Shouldn't have to keep explaining why we choose to eat at different time or want a fresh towel to dry off after taking a shower. Overall for a hotel they just need to be more nice and accommodating.
Stayed 4 nights in Mar 2024

10/10 Excellent

Melanie

Stayed 2 nights in Mar 2024

10/10 Excellent

Anneka

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location accessible to the major sites and hotel breakfast was a great start to spending the day out and about. Will def book again next time we visit
Stayed 6 nights in Dec 2023

10/10 Excellent

Noriluz

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel for families, great location, everything clean and organized. Breakfast included great plus!
Stayed 2 nights in Feb 2024

10/10 Excellent

Lori

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a vert spacy apartment with plenty of room for all of us. It was very clean and the bed was comfortable. The staff was friendly and helpful. You are close to Grand central station which makes getting around easy. Definitely check out the grand central market! Fresh food and snacks. would definitely book again.
Stayed 5 nights in Feb 2024

10/10 Excellent

Michael, Providenciales

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Best deal for the money in Manhattan. Its not fancy but you get an apartment for the price of a regular hotel room.
Stayed 1 night in Jan 2024

4/10 Poor

DoHoon

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Juan R

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Peyton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the BEST time. Perfect for our family of 5. I cannot say enough great things about the friendly staff. NYC was intimidating, but they made us feel right at home. So convenient. We walked everywhere. Yummy pizza right next door was an added bonus. Highly recommend!
Stayed 5 nights in Dec 2023

10/10 Excellent

Bren, Santa Rosa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

jeanFrancois

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, big room, perfect location
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrea

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful time - room was very spacious!
Stayed 3 nights in Dec 2023

10/10 Excellent

Henry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Thanksgiving.
Hospitality house was perfect for our family get together this Thanksgiving. The apartments are roomy and the large, full kitchen was great.
Stayed 5 nights in Nov 2023

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
As expected. Great property for our family needs.
Stayed 1 night in Nov 2023

10/10 Excellent

Joanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were great- very large and allowed for our group to stay together. The breakfast offered a wide variety to choose from. The property has easy access to walk/subway To attractions - but is far enough away from the noise to feel relaxing. The staff was extremely helpful! I would recommend.
Stayed 4 nights in Oct 2023

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 6 stayed at this hotel on our recent trip to NYC. We were very happy with the hotel. It had so much room for us to spread out. We liked the quiet neighborhood and felt safe walking at night.
Response from Andrew H on Sep 16, 2023
Glad to see that you enjoyed your stay with us. We are look forward to your return in the future and please have a great day.

4/10 Poor

Rathnadevi

Stayed 1 night in Sep 2023
Response from Andrew on Sep 6, 2023
Thank you so much for taking the time to review our hotel during your stay. We apologize for not exceeding your expectations and we hope to see you again in the future so we can improve on future stays.

8/10 Good

Danielle

Stayed 3 nights in Aug 2023

10/10 Excellent

Ben

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so helpful! Loved the breakfast bar every morning! We had a full kitchen in our room and it was so nice to have actual dishes to use for our meals. My wife and I had our own room while the kids slept on the sofa bed in the next room. Felt like a home away from home. Easily walkable to nearest subway station, Time Square, Grand Central, Broadway shows, and Rockefeller Center, even with two kids. Would stay here again without hesitation.
Stayed 4 nights in Aug 2023
Response from Andrew on Aug 30, 2023
We are glad you had such a great experience while staying at our hotel. Customer service is always our number one priority and, guest satisfaction. We hope to see you again soon and please have a great day.

10/10 Excellent

Nadine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel in a very convenient location! The kitchen, living and 2 bedrooms gave us lots of space for our family. The staff was very friendly and helpful. The included breakfast was great with cereal, waffles, eggs, bacon/sausage, and yogurt. It was also close to many attractions and the subway. Off-site parking was also very close by. I highly recommend this hotel.
Response from Andrew on Aug 17, 2023
We are so happy that you enjoyed your stay with us. We love seeing our guests have the best experience possible and we hope that we continue to be your choice of hotel when you return to NYC. Thank you again for your business and we will see you again soon.

10/10 Excellent

Chrystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, no complaints
Response from Andrew on Aug 10, 2023
Thank you so much for your review regarding your stay. We hope that we get to see you again soon and please have a great day.

10/10 Excellent

Americo Moniz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time in NYC and would definitely stay here again. Great apartment style layout. The 5 of us had plenty of space and weren’t tripping all over each other. We were walking distance to so many attractions. The complimentary breakfast was a great bonus. The only knock would be the view and the window blinds in our apartment which barely moved and darkened the space. But you don’t come to NYC to stay inside all day, so no biggie. Overall, an excellent experience.
Stayed 3 nights in Jul 2023
Response from Andrew on Jul 21, 2023
Thank you so much for taking the time to review your hotel stay with us. We are glad to see you enjoyed your stay and we do apologize for the issue with the windows. We will definitely take this feedback and make some changes to our current setup. We look forward to seeing you again in the future and please have a great day.

10/10 Excellent

Araela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Andrew on Jul 18, 2023
Thank you so much for your review about your hotel stay. We hope to see you again soon and please have a great day.

10/10 Excellent

Yi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bedrooms and living room are spacious. The location is great to see broadway show and to visit museums. The complementary breakfast is also a plus.
Stayed 4 nights in Jul 2023
Response from Andrew on Jul 12, 2023
Thank you so much for your glowing review about our hotel. We are happy you enjoyed your stay and we hope to see you again soon.

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great location, nice room sizes, good service
Hotel was located in a great walkable location with mass transit everywhere. Staff was very friendly and helpful. Property and rooms needed some TLC. The towels had lived their life span and the breakfast was OK. We would definetly stay here again if we come with the family as it as more room than a typical NYC hotel room and the kitchen really helps with having kids who want to eat all the time.
Stayed 7 nights in Jun 2023
Response from Andrew on Jul 12, 2023
Thank you for taking the time to leave us feedback regarding your stay. We are always looking for ways to improve but we are glad to see that you still enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Humberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great always willing to help.
Stayed 7 nights in Jun 2023
Response from Andrew on Jul 12, 2023
Thank you so much for your review and we greatly appreciate your business. We hope to see you again soon and please have a great day.

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this property and would absolutely stay here again! It had an apartment feel with a kitchen, bedroom, living room with sofa bed, and dining room table. There was plenty of room for our party of 3 to have our own space to unwind and watch our own tv shows, nap, etc. The living room and bedroom each had its own window unit - LOVE!! I was able to get my room down to the arctic temps that my southern self is used to. Breakfast was great - there is dry cereal, oatmeal packets, make your own waffles & pancakes, an assortment of pastries/muffins/donuts, bread and bagels with a toaster, a mini fridge stocked with yogurts and hard boiled eggs, toppings for yogurt, spreads for the breads, fruit, and hot options (eggs, sausage, potatoes). There's a drink machine for juices/water and a machine that makes coffee/espresso/hot chocolate. The only negatives I have are that the property is older so expect it not to be new and modern, but it was clean so that trumps modern in my book. There is only one elevator, and it is slow. My daughter and I utilized the stairs even though we were on the 6th floor it was doable multiple times a day. Bathroom has no vent - I just opened the window to vent the steam when showering. Breakfast area is small and gets very crowded but there are trays if you would prefer to bring your food up to your room! A great value in the city! Subway was 2 blocks away and there are 3 restaurants on either side that are convenient to go to!
Stayed 4 nights in Jun 2023
Response from Andrew on Jul 12, 2023
Thank you so much for all of your kind words regarding your stay. We love to see our guests have the best possible experiences when staying with us. We are glad you had such a memorable stay and we hope to see you again soon.

10/10 Excellent

Brandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were a family of 6, (4 young adult children) and the 2 bedroom apartment was perfect for our stay! Everyone had their own space! Staff were great. Well maintained older building. Elevator was slow but operational.
Stayed 4 nights in Jun 2023
Response from Andrew on Jul 12, 2023
We are happy to see that you were still able to enjoy your stay. We know the elevator can be frustrating to deal with and we are doing our best to get it fixed. We hope to see you again soon. Have a great day.

10/10 Excellent

A MA Zenaida

Stayed 1 night in May 2023
Response from Andrew on Jul 12, 2023
Thank you so much for your review and we greatly appreciate your business. We hope to see you again soon and please have a great day.

8/10 Good

Frank, Anderson

Stayed 5 nights in Jun 2023
Response from Andrew on Jul 12, 2023
Thank you so much for your review and we greatly appreciate your business. We hope to see you again soon and please have a great day.

10/10 Excellent

Cristina Gomez

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. Close enough to walk to many places, such as Central Park, St. Patrick’s Cathedral, Times Square, etc.
Stayed 4 nights in Jun 2023
Response from Andrew on Jul 12, 2023
Thank you so much for your review. We greatly appreciate your business and hope to see you again soon.

10/10 Excellent

Robert R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed our stay here. Well maintained/decorated unit with wood floors. Delicious breakfast, welcoming and friendly staff.
Stayed 1 night in May 2023
Response from Andrew H. GM on May 25, 2023
Thank you so much for taking the time to leave us feedback regarding your stay. We appreciate your business and hope to see you again soon. Have a great day.

10/10 Excellent

Nam

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, walking distance to subways and fifth avenue shopping. Great service from front desk.
Stayed 4 nights in May 2023
Response from Andrew H. GM on May 25, 2023
Thank you so much for taking the time to leave us feedback regarding your stay. We appreciate your business and hope to see you again soon. Have a great day.

10/10 Excellent

Brian

Traveled with family
Liked: Property conditions & facilities, room comfort
Near everything we wanted to see!
Great hotel within walking distance of Broadway and most things we wanted to see. It was a bit pricey but it was also basically a two bedroom apartment and worked well for my family.
Stayed 3 nights in Apr 2023
Response from Andrew H. GM on Apr 11, 2023
Thank you so much for taking the time to review your stay at our hotel. We are glad you enjoyed your experience with us and we hope to see you again soon.

10/10 Excellent

Andrea

Stayed 3 nights in Mar 2023
Response from Andrew H. GM on May 6, 2023
We would like to thank you for your recent stay at the BEST WESTERN PLUS HOSPITALITY HOUSE on your recent trip to our lovely city. We hope you come back and visit us soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here. It feels like home. Staff is so friendly and helpful.
Stayed 4 nights in Mar 2023
Response from Andrew on Mar 17, 2023
I am so happy that you had such a great stay. We are always looking to leave a positive impression on our guests. Thank you again for the kind words and we look forward to seeing you again soon.

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for a family of 5. Every place in mid Manhattan is 5 to 20 mins away on foot. I would definitely return to this place. The continental breakfast was outstanding.
Stayed 4 nights in Mar 2023
Response from Andrew on Mar 10, 2023
Thank you so much for the kin d words regarding your stay. We hope that we continue to be your choice of hotel when you come to NYC. Have a great day.

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, safe clean property and area. Just needs a gym. Very pleased with the price of parking!
Stayed 4 nights in Mar 2023
Response from Andrew on Mar 7, 2023
Thank you so much for taking the time to review our hotel. We are glad you enjoyed your stay and we are currently working out a deal with a local gym. We look forward to seeing you again soon.

10/10 Excellent

Natali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Andrew on Mar 17, 2023
Thank you so much for your review and we greatly appreciate your business. We hope to see you again soon and please have a great day.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Andrew on Feb 10, 2023
Thank you so much for staying with us. We greatly appreciate your business and hope to see you again soon.

10/10 Excellent

Rosemary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unique - it was an apartment! Every room was big and in great condition. The breakfast was very nice and the attendant very kind. Loved the all day coffee/hot chocolate.
Stayed 2 nights in Jan 2023
Response from Andrew on Jan 26, 2023
We are so happy to see you had such a great experience. We greatly appreciate your business and hope to see you again soon.

10/10 Excellent

JOSE

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All exellent thanks a Lott
Response from Andrew H. GM on Jan 6, 2023
You're welcome :)

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay so far but not enough heat.
Stayed 1 night in Dec 2022
Response from Andrew on Dec 27, 2022
Merry Christmas and thank you for taking the time to leave us a review. We do apologize about the heat but it has been difficult the last few days with such high winds. We will look into making improvements though. Thank you again and please have a great day.

10/10 Excellent

Wendy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Our room fit the six of us comfortably with plenty of room left over for luggage. Good location and the breakfast was a bonus!
Stayed 4 nights in Dec 2022
Response from Andrew on Dec 15, 2022
Thank you so much for taking the time to review our hotel. We greatly appreciate your business and hope to see you again soon.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful apartment and location. Very helpful staff!!!!
Stayed 1 night in Nov 2022
Response from Andrew on Dec 7, 2022
Thank you so much for taking the time to review your hotel stay. We are glad the staff had such a positive impact on your stay, and we hope to see you again soon.

10/10 Excellent

Nadine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Response from Andrew H. GM on Dec 2, 2022
Thank you so much for taking the time to review our hotel. We greatly appreciate your business and hope to see you again soon.

10/10 Excellent

Gregory

Stayed 1 night in Nov 2022