Pool

Reviews of Hyatt Grand Central New York

4 out of 5
Hyatt Grand Central New York
109 East 42nd Street, at Grand Central Terminal, New York, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 1399 out of 3152 reviews" "
Rating 8 - Good. 765 out of 3152 reviews" "
Rating 6 - Okay. 490 out of 3152 reviews" "
Rating 4 - Poor. 283 out of 3152 reviews" "
Rating 2 - Terrible. 215 out of 3152 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place.
Stayed 2 nights in Mar 2024

8/10 Good

Annette

Traveled with family
Perfect location to explore New York with easy access to major subway hub at Grand Central. The hotel lobby is pretty anonymous so don’t expect a welcome on arrival. Rooms are a good size and clean. Beds are very soft but after a good day walking around Manhattan, insomnia wasn’t an issue. Persching Square under the bridge is a great spot for breakfast to set you up for the day. I’d certainly recommend the hotel to others visiting NY.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

6/10 Okay

Mike

Traveled with family
Liked: Cleanliness, property conditions & facilities
There was a mixup with the valet and my car was not ready when it was supposed to be. Due to the inconvenience I was told the fee would be waived. My card was charged, and although I called multiple times and escalated to management, nobody there returned my call. Not the experience you want. I will not return.
Stayed 2 nights in Mar 2024

4/10 Poor

Angela

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
I've stayed at many Hyatt's before but the one in the city was by far the worst. Only staff that was actually nice and helpful was Rosa at the front desk. Every other person was far from useful. The TV and the phone in the room wasn't working during my entire stay. It took them two days to finally inform me that they would change my room. I felt it was a hassle to transfer to the same type of room, especially since I only stayed there for 4 nights, so I declined the offer and stayed in the run-down room I originally got. I would expect for a well-known hotel like the Hyatt to at least try upgrading my new room so that I may take time out of my trip and move to a different room but that unfortunately did not happen. Also, the cleaning ladies were coming and knocking super early on my door and opening it almost every morning? I was a bit caught off guard on the fact that they abruptly just open people's hotel doors like that. Overall, my stay was overpriced for the service and experience I got. Not worth it at all and would definitely not be staying at the grand central location again.
Stayed 4 nights in Mar 2024

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was fantastic but please be aware of the destination fee which is an additional $50/day
Stayed 4 nights in Mar 2024

10/10 Excellent

Shana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

2/10 Terrible

Giza

Stayed 1 night in Mar 2024

10/10 Excellent

Melanie Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for subway
Stayed 4 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for sharing your experience! We hope to see you again soon!

10/10 Excellent

Davidetta

Traveled with family
It is closer to everything.
Stayed 3 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for sharing your experience! We hope to see you again soon!

8/10 Good

Jerrie

Liked: Cleanliness, staff & service, property conditions & facilities
The convenience, but one elevator button for 10 elevators was wierd. Also when I attempted to change my reservation dates it was most costly to reduce the number of nights than to keep the original reservation. HUH?
Stayed 11 nights in Mar 2024

10/10 Excellent

James A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 3 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for sharing your experience! We hope to see you again soon!

10/10 Excellent

Ebelin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, convenient location to everything.
Stayed 2 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for sharing your experience! We hope to see you again soon!

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying there. Great staff and clean hotel.
Stayed 4 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for sharing your experience! We hope to see you again soon!

8/10 Good

Trey Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Hyatt Grand Central was fantastic. The staff was friendly and accommodating, adding to the overall pleasant experience. Additionally, the hotel's decor was elegant and inviting, complementing the clean and comfortable rooms. With its convenient location near subways and Times Square, this hotel is a top choice for travelers visiting the city. Highly recommended for a memorable stay.
Stayed 3 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for sharing your experience! We hope to see you again soon!

10/10 Excellent

Anthony tyrone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT STAY AND FRIENDLY STAFF
Stayed 3 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for sharing your experience! We hope to see you again soon!

10/10 Excellent

MARIA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thanks for Good service see next time
Stayed 3 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for sharing your experience! We hope to see you again soon!

10/10 Excellent

Angelene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for sharing your experience! We hope to see you again soon!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay here again
Stayed 3 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for sharing your experience! We hope to see you again soon!

10/10 Excellent

Adrys

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for sharing your experience! We hope to see you again soon!

10/10 Excellent

jack

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location to subways and attractions
Stayed 4 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for sharing your experience! We hope to see you again soon!

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for your rating!

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly
Stayed 4 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for sharing your experience! We hope to see you again soon!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went in for three days so that we could see a show. The hiotel is attached to Grand Central Station which makes getting around town really easy. We love the Pershing Square Cafe which is right across from the station so that is really great. We enjohyed our time there.
Stayed 2 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for sharing your experience! We hope to see you again soon!

10/10 Excellent

Joselyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience for my wife and I.
Stayed 4 nights in Dec 2023
Response from Anette on Mar 26, 2024
Thank you for sharing your experience! We hope to see you again soon!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for your rating!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for your rating!

10/10 Excellent

Caitlin

Stayed 2 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for your rating!

8/10 Good

Roselinda

Liked: Cleanliness, staff & service, property conditions & facilities
Central and close to public transportation. They allowed me to check in early which was much appreciated.
Stayed 3 nights in Mar 2024
Response from Anette on Mar 18, 2024
Thank you for sharing your experience. We hope to see you again one day!

6/10 Okay

Grace

Stayed 2 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for your rating!

10/10 Excellent

Eric, Argyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made me make comments
Stayed 2 nights in Mar 2024
Response from Anette on Mar 18, 2024
Thank you for your rating!

6/10 Okay

Daniel E

Stayed 2 nights in Mar 2024
Response from Anette on Mar 26, 2024
Thank you for your rating!

10/10 Excellent

Yaxkin

Traveled with family
Liked: Amenities
Excellent
Stayed 10 nights in Mar 2024
Response from Anette on Mar 18, 2024
Thank you for your rating!

6/10 Okay

Joseph

Disliked: Cleanliness
I called ahead of time to see where parking was and the person stated to just park in the front and let valet take the car. I was not told that parking would be $100 a day. There was an event the day I check out preventing me from using valet to get my car so I had to walk 10 blocks to get it.
Stayed 2 nights in Mar 2024
Response from Anette on Mar 18, 2024
We appreciate your feedback, and will work on improving this in the future!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Anette on Mar 18, 2024
Thank you for your rating!

10/10 Excellent

Sheldon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel overall , and great location to access everything.
Stayed 3 nights in Mar 2024
Response from Anette on Mar 18, 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect! You can get the subway or any train without going outside! Also great shopping and dining options connected directly to the hotel. Staff is wonderful, friendly and helpful. Coffee maker not standard in your room but just ask and they’ll bring one to you. ❤️👍
Stayed 1 night in Mar 2024
Response from Anette on Mar 18, 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the manager on staff was courteous and accommodating. Check in was quick and seamless at 3pm. From the doorman to valet it was a great experience the junior suite room was spacious and comfortable. The vicinity was great because in walking distance everything was at your leisure. Will be returning.
Stayed 1 night in Mar 2024
Response from Anette on Mar 18, 2024
Thank you for sharing your experience. We hope to see you again one day!

6/10 Okay

Nomazulu

Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Anette on Mar 18, 2024
Thank you for your rating!

4/10 Poor

Yim

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Anette on Mar 18, 2024
We hope we’ll get a chance to improve and welcome you back for a better experience in the future.

10/10 Excellent

Athena

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Anette on Mar 18, 2024
Thank you for your rating!

2/10 Terrible

Jodi

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't stay here.
Stayed 5 nights in Mar 2024
Response from Anette on Mar 18, 2024
We hope we’ll get a chance to improve and welcome you back for a better experience in the future.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the cleanliness ,
Stayed 2 nights in Mar 2024
Response from Anette on Mar 18, 2024
Thank you for your rating!

2/10 Terrible

Ariana

Disliked: Cleanliness, property conditions & facilities
Room was dirty, dusty and didn't even have proper bedding
Stayed 1 night in Mar 2024
Response from Anette on Mar 18, 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

6/10 Okay

Caroljane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good area.
Stayed 4 nights in Mar 2024
Response from Anette on Mar 13, 2024
Thank you for sharing your experience. We hope to see you again one day!

6/10 Okay

Jada Achante

Liked: Property conditions & facilities
Reserved a two bed room, got a one bed room and was told it was an “upgrade”.
Stayed 2 nights in Mar 2024
Response from Anette on Mar 13, 2024
Thank you for sharing your experience. We hope to see you again one day!

6/10 Okay

Brandon

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Please note when booking this property that there is also a resort fee of approx. $45USD a night, which at the hotel is later worded to you as a complementary $15 credit per day (this credit being not complementary as its your own money). The location is convenient as you are able to walk to many of the local tourist attractions. The WIFI is good in the lobby and hallways, but be prepared to have none in your room as the signal goes down to 1-2 bars, and disconnects very frequently. Unfortunately, this big problem is something the hotel was unable to solve. This makes travelling from another country much more difficult as you will have to make sure you have a good data roaming plan, so be prepared to use it.
Response from Anette on Mar 13, 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, property conditions & facilities
Check in late was ok and fast. Rooms big, clean, nice. Many elevators, so no wait. There is an xtra charge for “destination fee” of $39.99, per room per day, mentioned when you book, but charged on checkout. The only negative issue was hearing the housekeeping staff conversations in a very loud voice, from our room.
Stayed 4 nights in Mar 2024
Response from Anette on Mar 13, 2024
Thank you for sharing your experience. We hope to see you again one day!

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Asked for wake up call but never received. Good thing I woke up on my own & early.
Stayed 3 nights in Mar 2024
Response from Anette on Mar 13, 2024
Thank you for sharing your experience. We hope to see you again one day.

8/10 Good

Mayra E., Downey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place
Stayed 2 nights in Mar 2024
Response from Anette on Mar 13, 2024
Thank you for sharing, we hope to welcome you back again soon!