Ratings based on 2,179 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom c

Convenient hotel in manhattan, close to subway.

Posted Mar 31, 2015
Great stay. Clean. Not noisy. Delayed check out. Coffee and tea available daily.
3 out of 5
by A verified travelerfrom Florida

No amenities

Posted Mar 24, 2015
Pros: location was great
Cons: Provide coffee machine, ice bucket and ice machines, glasses, bottled water and a way to adjust thermostat in the room.
Location: great restaurants, theaters and shopping
We have never stayed in a hotel before where there was no coffee machine, no ice bucket or ice machines, no glasses, no bottled water and no way to adjust thermostat in the room.
1 out of 5
by A verified travelerfrom Toronto

Don't Stay at this Hotel

Posted Mar 22, 2015
Pros: I truly enjoyed leaving this hotel. I was glad to get out.
Cons: Demolish the building, find a staff and a manager that knows how to run a hotel.
This hotel should be demolished. The rooms are beaten up (phone in room didn't work, bathtub was disgusting, sleeping the floor would more comfortable than then bed was, the king bed was a teeny tiny king bed, no glass in bathroom to rinse after brushing etc etc). I have been staying in NYC hotels for many years. This one rates as the worst ever. Do not waste your money on this hotel. Staff are rude, the condition of the building is terrible and the room (702) was truly disgusting. This should be a $50USD a night kind of place.
2 out of 5
by A verified travelerfrom Toronto, ON

Used to be cool boutique hotel....so isn't anymore

Posted Mar 18, 2015
Pros: Location.
Cons: Staff, fixtures, amenities, check out hours, housekeeping...
We've been staying at this hotel for 7 or 8 years & have always loved it. That is, until Wyndham purchased it. What used to be a cool, upscale, boutique hotel is now a poorly run, decidedly uncool, low-end chain hotel. The hotel has lost all its unique charm with the new management. While I understand the rooms are being renovated in phases, the unrenovated rooms are clearly suffering from neglect - door handles are literally falling off, furniture is ragged & falling apart, light fixtures don't work etc. Housekeeping typically didn't make it to our room until 7 or 8pm (right when you're trying to get ready for dinner). And check out has now conveniently been moved to 10am. Very sad to see this happen to what used to be a fantastic hotel.
3 out of 5
by A verified traveler

Posted Mar 7, 2015
We got the wrong room and then the room they gave us was not comfortable.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 23, 2015
Pros: Location
Cons: Need coffee pot or services
Location: My meeting was two blocks away and its located near GCS. All good
Great location, but I was staying in an older room. The hotel disnt seem packed so I dont know why I wasnt given a renovated room
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Long Island

Posted Jan 10, 2015
Really nice overall experience that's walking distance to most major NYC attractions
4 out of 5
Recommended
for Everyone
by A verified travelerfrom bologna

hotel centrale a prezzo interessante

Posted Jan 8, 2015
in pieno centro vicino a grand station e a stazioni bus e metro
4 out of 5
Recommended
for Everyone
by A verified travelerfrom quernsbury nyh

Quiet good access to attractioms

Posted Jan 8, 2015
Hotel staff extremely helpful! Quiet & spacious rooms.great part of the city near grand central station. Would recommend to friends!
3 out of 5
Recommended
for Personal Event
by A verified traveler

Could be much better...

Posted Dec 31, 2014 on Hotels.com
Had to change rooms because the fridge was broken. there was a complete failure of customer service related to the room change and the need to get ice so that food would not spoil. They are also very short staffed at times.